Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Atlanta. Visit us today at 699 Ponce de Leon, GA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.7
1,046 reviews
5 stars
543
4 stars
140
3 stars
71
2 stars
57
1 star
235
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the helpfulness and friendliness of staff, others reported rude and unprofessional behavior, leading to mixed experiences.
Sales Practices
Several reviews highlighted concerns about misleading sales tactics and unexpected charges, causing frustration among customers.
Service Reliability
Many customers expressed dissatisfaction with the reliability of Xfinity's internet service, citing frequent outages and slow speeds.
Store Environment
The store atmosphere received mixed feedback, with some noting a friendly environment while others criticized noise levels and staff distractions.
Efficiency
Customers appreciated quick service during visits, but some experienced long wait times and complications with service changes.
- TGTaneisha GordonNov 11, 20251.0The service in the store is fine, but switching to Xfinity is probably by far the worst decision I’ve made. I’ve been in the store 5 times and called customer service 15 times in the span of a month. This is absolutely ridiculous. My issues have not been resolved and I’m cancelling all of my services. I would have did better just staying with Verizon.
- PHPearl HickersonOct 23, 20255.0The young man at the front desk was kind and helpful,the young man who waited on me was wondeful,kind and very helpful.
- JLJenna LoveOct 22, 20255.0Great service! Very knowledgeable and personable when I picked up my gateway tower. 😁 Thank you!
- TPTaryln POct 20, 20251.0Xfinity is Fake Ad on 5 yrs for $50 for internet. It not your ALL and the commercial does not say that when the commercial is speaking on TV. When you call customer service they are very RUDE to you. Please CHANEL the Assistance Manager threat me to leave the store with the assisance of a 5'9 300 lbs guy standing beside her to leave the store and go back to my NETGEAR equipment if I DO NOT like the price of $ 96.00 instead of $50.00 that I DO NOT meet the standard as a longtime customer since 1991. After I ask to speak to the manager or someone above the manager head since she not give me the assist that I need at the store. Xfinity the store personal are horrible just like the AI system when you call trying to reach a real person on the telephone. Ms. Chanel at 699 Ponce De Leon Ct NE SUIT 17, Atlanta, GA
- GPGriffen PriceOct 14, 20255.0Samuel was very helpful and straightforward, even when I accidentally messed up the signup process. It's nice to have salespeople who listen and don't push customers into products they don't want or need. I was able to get a good no-frills deal, with much less fuss than I was anticipating.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Atlanta offer?
Xfinity Store by Comcast offers internet, cable TV, home phone services, home security systems, mobile phone services, and business internet solutions in the Atlanta area.
Where is the Xfinity Store by Comcast located in Atlanta?
The store is located at 699 Ponce de Leon, Suite 17, Atlanta, GA 30308, USA.
What are the operating hours for the Xfinity Store by Comcast in Atlanta?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM. It is closed on Thanksgiving and Christmas Day.
Are there any COVID-19 safety measures at the Xfinity Store by Comcast?
Yes, the store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear a mask unless mandated by federal, state, or local authorities.
How can I contact the Xfinity Store by Comcast in Atlanta?
You can call the local phone number at +1 678-973-2762 or the main phone line at +1 800-934-6489 for inquiries.
Where can I find more information or order services online from Xfinity in Atlanta?
Visit the website at https://www.xfinity.com/local/ga/atlanta/699-ponce-de-leon.html or order services at https://www.xfinity.com/locations/georgia/atlanta.
What nearby public transit or landmarks can help me find the Xfinity Store by Comcast?
The store is near notable landmarks like the Ford Motor Company Assembly Plant (Atlanta) and recreational spots such as The Beltline and the Beltline Bridge, which make it easy to locate within Atlanta.
Are there places nearby where I can relax or get a massage after visiting the Xfinity Store?
Yes, Heavenly Foot Massage and several nail salons like Nails On Ponce and Serene Nail Bar are nearby for relaxation after your visit.
What dining options are available near the Xfinity Store by Comcast?
You can enjoy diverse cuisines nearby including Rina (Israeli restaurant), Dos Burros (Mexican), Chin Chin and Chin Chin 2 (Asian fusion and Chinese), Cameli's Gourmet Pizza Joint, Indaco (Italian), Atrium (American), and Motorboat (restaurant and bar).
Are there any fitness or outdoor recreational facilities near the Xfinity Store by Comcast?
Yes, Iron Tribe Fitness gym is nearby for workouts, and outdoor spots like The Beltline and Beltline Bridge provide great opportunities for walking and biking. PCM Bike Valet also offers bike rentals in the area.