Xfinity Store by Comcast

3.8
148 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Atlanta. Visit us today at 6255 Roswell Rd, GA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
6255 Roswell Rd, Atlanta, GA
30328, United States

Hours

Reviews

3.8
148 reviews
5 stars
96
4 stars
8
3 stars
0
2 stars
2
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of knowledge.

Store Experience

Many customers reported positive experiences regarding store cleanliness and efficiency, with quick service noted by several reviewers.

Billing Issues

Numerous complaints were made about billing problems, including incorrect charges and difficulties in resolving account issues.

Staff Attitude

There were significant concerns about staff attitude, with some customers describing employees as rude or unhelpful, while others highlighted friendly and attentive service.

Technical Problems

Several reviews mentioned ongoing technical issues with internet service, including frequent outages and poor connectivity.
  • AS
    april simmons
    Nov 16, 2025
    1.0
    The customer service at the store is horrible. They have a nasty attitude and don’t acknowledge you.They only looks at the customer that are paying or looks like they have money. You never know who may come though your store and who they may know. You should always treat people with respect and kindness no matter who they are. I wouldn’t recommend this store to anyone to do business with. You asked for help and they walk away or have a nasty attitude.
  • SS
    Shubhang
    Oct 15, 2025
    1.0
    Poor service, been 2 months since I moved and still getting billing issues as they have created 4 separate accounts with my name. Went to the store multiple times to get this resolved and it never gets resolved
  • SM
    Sarah Moore
    Oct 10, 2025
    5.0
    Xfinity Store – Roswell Road I stopped by this location a few weeks ago to pick up my Wi-Fi equipment. While the representative who helped me didn’t have the clearest communication skills, he was still very helpful and patient. After asking a few questions, he made sure I left with exactly what I needed. The store was clean, the staff was friendly, and I didn’t have to wait long—which was a huge plus. Overall, a positive and easy experience!
  • AS
    Ari Silberman
    Sep 26, 2025
    5.0
    I have had spectacular service at this location on four different transactions.
  • SH
    SzQ H
    Aug 29, 2025
    5.0
    This particular store is awesome!! Jason, Victoria, Kash, as well as one other girl all eerydo helpful with some issues I had been having with my WiFi. No only helpful, but each and everyone of them were so nice! Greatly appreciated!!!!!

Frequently Asked Questions About Xfinity Store by Comcast

What are the main services offered by Xfinity Store by Comcast in Atlanta?

Xfinity Store by Comcast offers internet, cable TV, home phone, home security systems, and mobile phone services in Atlanta, GA.

Where is the Xfinity Store by Comcast located in Atlanta?

It is located at 6255 Roswell Rd, Atlanta, GA 30328, USA.