Xfinity Store by Comcast

3.4
598 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Acworth. Visit us today at 3410 Cobb Pkwy, GA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
3410 Cobb Pkwy, Acworth, GA
30101, United States

Hours

Reviews

3.4
598 reviews
5 stars
276
4 stars
68
3 stars
39
2 stars
28
1 star
187

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised individual staff members for their helpfulness and friendliness, many expressed frustration with overall customer service, citing rudeness and lack of support from management.

Service Delays

Numerous reviews highlighted long wait times both in-store and for service appointments, leading to customer dissatisfaction.

Billing Issues

Customers frequently reported problems with billing, including unexpected charges and difficulties in resolving these issues with customer service.

Technical Problems

Many customers experienced ongoing technical issues with internet and phone services, leading to frustration and a lack of trust in the company's reliability.

Mixed Experiences

While some customers had positive experiences with specific employees, the overall sentiment reflected a significant divide between good service and poor management practices.
  • EH
    Elaine Homeier
    1 day ago
    1.0
    This company by far has the most incompetent customer service staff through their call center and app. Their highest level of internet service is extremely slow and their mobile service is mediocre at best. Their billing services are trash as well, as it fluctuates each month even on a set plan. Plus if you transfer services and don’t verify they cancelled at your last address they will continue to charge you for both locations even though you told them you were relocating and need to transfer service. Wouldn’t even recommend this company to my worst enemy. Do NOT waste your money or time.
  • TS
    Todd Souders
    3 days ago
    5.0
    Stopped in to return some equipment. The staff member at the desk, Kade, was welcoming and polite. She took care of the return promptly and professionally.
  • CK
    CAROLINE KIARIE
    Nov 12, 2025
    4.0
    Very good customer service was in and out
  • RS
    Ray Wall (StormRayge)
    Oct 23, 2025
    5.0
    Imari was friendly efficient. I was in and out with no delays and all issues handled
  • BM
    bruce mcclendon
    Oct 15, 2025
    1.0
    Well guess what folks - internet is out again. Another 6 hours pay lost since I work from home! Yet they never offer any refunds for outages.. that bill comes in for full price on time every month!

Frequently Asked Questions About Xfinity Store by Comcast

What services does Xfinity Store by Comcast in Acworth offer?

Xfinity Store by Comcast offers cable TV, internet service, home phone service, home security systems, and mobile phone services in Acworth, GA.

Where is the Xfinity Store by Comcast located in Acworth?

The Xfinity Store by Comcast is located at 3410 Cobb Pkwy, Acworth, GA 30101, USA.