Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Acworth. Visit us today at 3410 Cobb Pkwy, GA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.4
598 reviews
5 stars
276
4 stars
68
3 stars
39
2 stars
28
1 star
187
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and friendliness, many expressed frustration with overall customer service, citing rudeness and lack of support from management.
Service Delays
Numerous reviews highlighted long wait times both in-store and for service appointments, leading to customer dissatisfaction.
Billing Issues
Customers frequently reported problems with billing, including unexpected charges and difficulties in resolving these issues with customer service.
Technical Problems
Many customers experienced ongoing technical issues with internet and phone services, leading to frustration and a lack of trust in the company's reliability.
Mixed Experiences
While some customers had positive experiences with specific employees, the overall sentiment reflected a significant divide between good service and poor management practices.
- EHElaine Homeier1 day ago1.0This company by far has the most incompetent customer service staff through their call center and app. Their highest level of internet service is extremely slow and their mobile service is mediocre at best. Their billing services are trash as well, as it fluctuates each month even on a set plan. Plus if you transfer services and don’t verify they cancelled at your last address they will continue to charge you for both locations even though you told them you were relocating and need to transfer service. Wouldn’t even recommend this company to my worst enemy. Do NOT waste your money or time.
- TSTodd Souders3 days ago5.0Stopped in to return some equipment. The staff member at the desk, Kade, was welcoming and polite. She took care of the return promptly and professionally.
- CKCAROLINE KIARIENov 12, 20254.0Very good customer service was in and out
- RSRay Wall (StormRayge)Oct 23, 20255.0Imari was friendly efficient. I was in and out with no delays and all issues handled
- BMbruce mcclendonOct 15, 20251.0Well guess what folks - internet is out again. Another 6 hours pay lost since I work from home! Yet they never offer any refunds for outages.. that bill comes in for full price on time every month!
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Acworth offer?
Xfinity Store by Comcast offers cable TV, internet service, home phone service, home security systems, and mobile phone services in Acworth, GA.
Where is the Xfinity Store by Comcast located in Acworth?
The Xfinity Store by Comcast is located at 3410 Cobb Pkwy, Acworth, GA 30101, USA.
What are the store hours for Xfinity Store by Comcast in Acworth?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM. It is closed on certain holidays such as November 27, 2025, and December 25, 2025.
Are there any COVID-19 health and safety measures in place at the Xfinity Store in Acworth?
Yes, the store follows professional cleaning and social distancing practices. Fully vaccinated customers are not required to wear face masks unless federal, state, or local mandates require it.
What is the contact phone number for Xfinity Store by Comcast in Acworth?
You can contact the store locally at +1 770-559-7009 or use the main phone number +1 800-934-6489.
Which competitors does Xfinity Store by Comcast have in the area?
Competitors include AT&T, Verizon, RCN, and T-Mobile.
How can customers use nearby transit or locations to visit the Xfinity Store in Acworth?
Customers can find nearby landmarks like Christian Brothers Automotive and Discount Tire to locate the Xfinity Store at 3410 Cobb Pkwy. The proximity to banks such as PNC and ATMs like PNC ATM helps when running errands before or after your visit.
What dining options are near the Xfinity Store by Comcast in Acworth for customers before or after their visit?
Nearby dining options include Art's Bagel & More for breakfast or coffee, Steak 'n Shake for American fast food, and Taco Bell for Mexican fast food.
Are there any shopping centers or retail stores near the Xfinity Store in Acworth?
Yes, Lakeside Marketplace and retail stores like Ross Dress for Less and The Children's Place are nearby, making it convenient to combine shopping trips with your visit to Xfinity.
Can I find health and wellness services near the Xfinity Store in Acworth?
Yes, health and wellness services nearby include Benchmark Physical Therapy, Acworth Smiles Dentistry, Massage Envy - Acworth, and The Joint Chiropractic.