Xfinity Store by Comcast Branded Partner

Reviews

• DD

  David Dore

  6 days ago
  5.0
  Went in about bill services Bianca was very helpful and very courteous in explaining the bill and helping me set up autopay to continue being a loyal Xfinity customer thank you Bianca you are the reason I come to Xfinity for customer service like yours
• VD

  Vincenzina Disalvo

  Nov 4, 2025
  5.0
  I usually do not get very good service through Xfinity, however, today I had a very positive experience. Both the technician that came out to my home to fix my Internet and Dylan at the tamarac location were extremely helpful, polite, and professional. Nice to see people who still believe in service with a smile
• CO

  Cassandra St. Onge

  Nov 2, 2025
  5.0
  Bianca was the absolute best!! We had a horrible experience with AT&T and wanted to go try Xfinity. We rushed to this store and managed to make it 20 minutes before close. Bianca immediately helped up get everything set up for our WiFi in our new home. She was so understanding and kind. She got us out of there in 15 minutes and got us the best deals all with a smile on her face!!! Xfinity is so lucky to have her!
• AM

  AZ music

  Oct 25, 2025
  5.0
  It's been a month since I went into the store in Tamarac for my new Xfinity service and I promised I would write about the people in this store and usually after a month most people won't remember the person that helped them or their name but I do and I need to let everyone know when I went into the store because I signed up with Xfinity that the store was so clean and had customers all around but everyone seemed to be getting taken care of and what GREAT LUCK I had because the lady that just finished helping someone ask me if I needed anything and I said yes and what's your name and her name was and is Heidi and she was so much more than great ! She was so professional and a million percent knowledgeable and she didn't treat me nice .... She treated me GREAT ! Especially a lot of us senior citizens that aren't really familiar with things these days but she sure knew how to make me so comfortable for a customer and a stranger that had never been to that store before. She didn't treat me like a customer is really how I remember, she treated me like I was part of her family and I was so glad I got on the Xfinity team and to get lucky enough Heidi to help me especially as it was later in the day and how most workers need to wrap up their day. I felt very comfortable as well after searching the internet and going to many store in search of a new phone after 17 years, Heidi also showed me the galaxy 25 and now I own it and am very happy with it after a month of using it. She also explained everything I could think of and answered everything as well and I already got my first Xfinity bill and just as she said my bill is lower than the att people Plus I got to keep my landline number that I almost lost after 50 years when that complay also didn't let me know was about to happen and actually did happen that week. That's why I was panicking and rushed into the Xfinity store. I am 1 million percent letting everyone know I recommend Heidi who I believe has worked there maybe around 6 or 10 years, to go see for any phone needs and it probably won't get any better than that. I couldn't find them on yelp so here's the exact store place Located in: Midway Plaza Address: 5703 N University Dr, Tamarac, FL 33321 Thank you, A.Z.
• SM

  Simone Mcintyre

  Oct 20, 2025
  1.0
  ⚠️ Beware Before Signing Up with Xfinity Mobile ⚠️ I want to warn others to be extremely cautious when signing up with Xfinity Mobile, especially when it comes to returning phones. Here’s what happened to me: I returned two brand new phones shortly after signing up — one was returned two days after, the other four days after. They refunded me for only one phone and falsely claimed the other was damaged — which it absolutely was not. A supervisor from Xfinity’s escalation team confirmed that BOTH phones were received in good condition and told me my account showed a $0 balance. I was reassured to wait 7–15 business days for the system to update. Despite all that: I received a text saying the balance was sent to collections. When I called again, I was told it could take up to 30 days to reflect in the system — completely contradicting what the supervisor said. To make matters worse, the returns were delayed because Xfinity sent me return labels on different days, claiming one needed to be escalated. This has been one of the worst customer service experiences I've ever had. I’ve spoken to multiple agents and supervisors, received conflicting information, and now my credit is at risk — even though Xfinity has their phones back and acknowledged the returns were valid. 📣 My advice: Be extremely careful with Xfinity Mobile. Document everything, keep tracking numbers, take photos, and don’t trust verbal confirmations.

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