Xfinity Store by Comcast

Reviews

• JJ

  Jecobie

  Nov 15, 2025
  4.0
  I had issue with not catching the ending of my promo in time, so my bill went up double & I couldn't get a refund or credit so I canceled my home internet & wireless today. At the stuart location next to the treasure coast mall: Shout Out to Anaiberca Martinez, she was amazing! Thank you for your kindness & understanding.
• DW

  Dawn Rae Wagner

  Oct 24, 2025
  1.0
  Terrible experience with Xfinity Internet. I constantly received notices about exceeding data limits, but customer service told me everything was fine. It took multiple calls to finally get someone who I thought could help, and even then, I was switched to a new plan without fully understanding the terms. I'm pretty sure I was put into a contract against my wishes. The customer service and call centers are a nightmare – it's like they're playing a game of runaround. I cannot wait to switch to a different provider as soon as my lease is up. Avoid Xfinity if you value your sanity! 1/5, would not recommend. On a side note, I feel sorry for those who work at the stores, as they have to deal with all the nightmares of the people who call in and get the call center's reasons and plans and sales. They have to deal with the backlash, and I'm sure they hate it as well.
• PH

  Peter Hibberd

  Oct 21, 2025
  1.0
  Returning a router. Was invited to sit and wait in line if I wanted a receipt for the return. So I took a picture of me handing him the router, to which he exclaimed, “that won’t do you any good.” Employees don’t seem to understand that the customer is an important part of their business.
• JB

  John Balestrieri

  Oct 15, 2025
  5.0
  I visited this location to clarify a billing question. My wife and I went to this location to upgrade my wife's line. This was under a promotion where, with the trade in of her phone, the monthly charge would be $2.08 instead of $27.08. At this time the salesperson offered us Premium unlimited data for $10. I accepted it not knowing what it was. She also did not tell us that we needed to keep it for the two years of the installment agreement to get the promotional price. This was also not specified in the installment agreement. A month later I went into my account and learned that Premium unlimited data was for those who use more than 30 gigs of data. The two of us don't use more than 1 Gig a month. I than switched to unlimited. This month I received a bill charging the full $27.08 for the phone. Today I went to the store and questioned why I was being charged the full price. The reply was because I cancelled the Premium data. I told the rep that I was never told that I needed to keep the Premium data to get the promotional price and if I had I would not have switched. I further told her that if I would have to be an idiot to switch knowing that it would end my promotional price. She replied that she was sure the original saleslady told us. How she knew this I don't know because she was not there. So I guess she thought I was the idiot that would rather pay $27.08 instead of $2.08. I even asked to be put back on Premium for the remainder of the contract. I was told no. As an aside I have been an Xfinity Mobile customer since it's inception and this is how I am being treated. An update on my previous review. I was contacted by their executive branch. They understood my problem and gave me the phone for free. That was a lot more than I expected. That is why I'm changing my rating. I will continue to be a satisfied customer and recommend them highly.
• BB

  Brock Beavis

  Oct 13, 2025
  2.0
  Why should anyone pay so much for a service that constantly goes out or technical difficulties because when you call no one is able to give you any answers! Come on people get your shit together.

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