Xfinity Store by Comcast Branded Partner

Reviews

• SS

  Sabina

  6 days ago
  1.0
  Customer service is a big ZERO. We ordered a new phone and it was stolen by FedEx so the IMEI number has been deactivated but Xfinity refuses to take it off of my bill. I been paying for service for a stolen phone for 5 months!! I have spent over 6 hours collectively arguing with customer service and still no resolution!!!
• CS

  Cliff Shields

  Dec 30, 2025
  1.0
  I got another notice from Xfinity that my monthly price is going up once again. Comcast is a huge company and practically owned the world so their customer service is lacking. It has always been lacking. You have lots of choices for television at home so proceed carefully! What ashame that it has to be this way when I've been a Comcast Xfinity customer for years. They simply do not care that your prices go up! I guess they would rather lose business. And they just might if the price is right elsewhere.
• AF

  anni frohlich

  Dec 22, 2025
  5.0
  What a difference a store location makes. What took 20 hours in St Augustine…. A complete and utter NIGHTMARE was taken care of in 5 minutes at Durban Park. The Durban park associates treated me like a human being who had better things to do with my time then being held hostage in the corporate store location of St Augustine! At Durban Park They were kind, helpful, efficient and just darn nice people! I was literally in tears as the frustration of months left my body. Thank you to the great people who helped me….Caden, Dalton and Salwa. I appreciate your ability to treat me like a customer should be…. Thank you for your efficient professionalism and kindness which redirected my opinion of this company. A job well done.
• RP

  Robert Piet

  Dec 18, 2025
  4.0
  Experience started off terrible, Caden was very rude and unhelpful. He acted like it was an extreme burden for us to be there. He told us there was nothing he could do and to call the support number. Robert stepped in to help and Caden was argumentative with him in front of us which is very unprofessional. Fortunately Robert insisted on helping us and he was very kind and helpful and was able to resolve our problem.
• SH

  Stephen Hill

  Dec 15, 2025
  1.0
  Business owners, stay away from Comcast AKA, Xfinity. They are the worst of the worst. Attempted to collect $345.28. Facts are, my invoice should be $132. The remainder of the amount is owned by the previous account holder. To this end, they suggested I contact the previous account holder to collect. Seriously! The audacity to ask me to do there dirty work! In summary, I attempted to pay $133, and the way there system is setup, you can’t move on to the next steps unless you checked the box to save your account details! What da hell! How is it that they getaway with these egregious practices. Shame on you, Comcast AKA Xfinity

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