Xfinity Store by Comcast Branded Partner

Reviews

• AG

  Alex Gookins

  Nov 11, 2025
  1.0
  Came in to get a free phone line and the two men in the store were just plain annoying and unhelpful. They told my partner Hailey Patton the account holder that we had to pay a $25 activation fee that day in store. Which is a lie because on the app it kept showing up as not paid so we had to call Xfinity customer service 2 times to get the issue resolved. The man helping us was just rude and pompous he was annoyed that my phone was older and kept saying I had to have a newer phone and how it would be harder for him to get the SIM card to work with my phone. Basically crying about how he didn't wanna do his job and basically almost made me have to go get a different phone plan so I could to Uber to survive. Y'all play too much
• XP

  xRedOptix Not Pro

  Nov 9, 2025
  5.0
  Went in to talk about my bill and spoke with Dalton. He was very kind and understanding while we spoke and we got everything sorted out, even saving me a few $$.
• MA

  Misty Alexander

  Nov 9, 2025
  5.0
  Dalton was awesome! Help me swap out my son’s phone and saved all the data with a little creative problem solving. Thanks Dalton!!
• GG

  George

  Oct 5, 2025
  1.0
  Came in to activate a phone and transfer a line from another account to mine to continue using the same number. The associates at this store lied and said I need to call the toll free number online but that didn’t help my issue. I looked up this exact situation and the Xfinity website stated to go into the store with both account holders (which is what we did). They clearly do not have the knowledge of the simple jobs they have. They could’ve done this transfer in store but now I’m forced to do it with an AI assistant online that does not have a clue what I am talking about. Poor customer service and job knowledge of those in this store.
• KA

  Kyler Woolley (Abatrax)

  Oct 5, 2025
  5.0
  Came in after a complete phone nightmare with Xfinity online. Long story short: if you can help yourself, go in store before you ever touch online support. My wife and I originally ordered iPhones through Xfinity’s trade in program and I ended up with the wrong model. I went through three different text chats, all overseas, and was told each time to just bring the phone to the store. The store then told me that was wrong and it had to be done online. After hours of confusion and runaround, Sebastian at this location stepped in on my second visit and actually got things moving. He stayed patient while dealing with online support for 80 minutes straight, got me a return label, and explained everything clearly when corporate support could not or just tried to get us off the phone. At that point I decided to cut my losses and just picked up a Samsung S25 in store. Then came part two. My wife’s return turned into an even bigger mess. Since I had gone Android she decided to get a Z Flip for herself, bought unlocked online, and that basically opened Pandora’s box. Online support had no idea what to do with an unlocked phone and a canceled trade in. After two hours on the phone being told we needed to send in the old trade in phone first before they would refund the new one, which made zero sense, Robert stepped in and saved the day. He worked some exchange and paperwork magic, untangled the mess in under 20 minutes, and made sure we left with working phones and a clear plan forward. The online experience was a nightmare, but the in store team here is the reason I am giving 5 stars. Sebastian and Robert turned what could have been a disaster into something we could walk away from relieved. If you have to deal with Xfinity Mobile, skip the chats and just come straight here.

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