Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Port Charlotte. Visit us today at 1940 Tamiami Trail, FL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
2.6
460 reviews
5 stars
139
4 stars
36
3 stars
19
2 stars
16
1 star
250
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and long wait times.
Wait Times
Customers frequently mentioned excessive wait times, often exceeding an hour, even with appointments.
Staff Performance
While some staff were praised for being helpful and friendly, others were criticized for being unprofessional and unhelpful.
Service Issues
Numerous complaints were made about service interruptions, billing issues, and difficulties in reaching customer support.
Equipment Returns
Returning equipment was generally reported as a quick and easy process, with a dedicated area for returns.
- HMHaileigh Martin4 days ago3.0Been a customer with xfinity for a few months now. Although it has been great, I hate the constant service interruptions. As far as I’m aware, since they were the ones who told me, I am the only person in my subdivision who has xfinity so tell me WHY I’m constantly having to wait for my service to be restored due to ‘outages’ when there isn’t one to begin with in the first place? If I don’t report one, don’t sit and say there’s an outage. Also you can’t talk to someone on the phone while an outage is happening, who does that? And the constant harassment I’ve been getting to get a mobile line, even after I tell them every time I do not want one, is a bit annoying at this point.
- GFGeorge Foster5 days ago1.0Wait time to see someone was 1 1/2 hours. Need more staff. Time receiving transfer of data to new phone was about 2 hours due to complications. When data transferred to new phone, it ate up another 26G of storage which they couldn't explain ???????? Very disappointed.
- WWWandaJan 2, 20261.0Only 3 people seeing customers and they have 1 person on exchanges and returns. Customers continue coming in. I guess they don’t care if I have a 2 or 3 hr wait time. I’ve made appointments before and still had to wait an hour. You would think they could hire more people with the money they bring in. Customer service is still HORRIBLE!
- VCVince CosentinoDec 30, 20251.0Rude staff.. best visit the other location up by the end of Kings Highway.. We left the on on 41 and went there and they were so helpful...bought our new phone there instead... I guess being a corporate store means customer service is not important ..
- KGKilee GrunbergDec 11, 20252.0Terrible customer service. We came in at 5:20pm. Had to wait for 45 minutes but that was not the problem. We finally met with someone at 6pm. We wanted to be simple get mobile service and upgrades. The guy advise he wouldn’t be able to transfer our old to our new as something with data ends at 5:30pm. Mind you we just waited and got told that. The guy advise we can set it up at home. Eventually the guy started doing my husband’s phone as we made it clear we were not happy with the “shove off”. My husband and I had to trade spots while the employee set up my phone while my husband watched our kids. As I am walking up, it’s clear they are talking about my family to another snarky male employee. The snarky male employee could be heard making comments about us multiple times. Then I was advised it’s 6:45 and they closed at 7pm. The guy was more concern on getting out on time than helping us. I ended up taking the phones and finished at home. The only positive experience was the lady ( maybe manager) who tried to entertain my kids because waiting for as long as we did makes young kids struggle.
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Port Charlotte provide?
The store offers a range of services including internet, cable TV, home phone, home security, and mobile phone services in Port Charlotte, FL.
Where is the Xfinity Store by Comcast located in Port Charlotte?
It is located at 1940 Tamiami Trail, Suite 101, Port Charlotte, FL 33948, USA.
What are the regular business hours for the Xfinity Store by Comcast in Port Charlotte?
The store is open Monday through Saturday from 10:00 AM to 6:00 PM and on Sunday from 12:00 PM to 5:00 PM.
Are there any special holiday hours or closures for the Xfinity Store in Port Charlotte?
Yes, the store is closed on November 27, 2025, and December 25, 2025. It is open with modified hours on November 28, December 24, December 31, 2025, and January 1, 2026.
What COVID-19 safety measures are in place at the Xfinity Store in Port Charlotte?
The store follows professional cleaning and social distancing practices. Fully vaccinated customers do not have to wear face masks unless required by federal, state, or local mandates.
How can I find more information or make a reservation for services at the Xfinity Store by Comcast?
You can visit their website at https://www.xfinity.com/local/fl/port-charlotte/1940-tamiami-trail.html or make a reservation through the provided online link.
Is the Xfinity Store by Comcast active on social media?
Yes, they have a Facebook page at https://www.facebook.com/100951735178761 and an Instagram handle @xfinity.
Which nearby places can customers visit when they come to the Xfinity Store in Port Charlotte?
Nearby places include Complete Dental Care, Sara Toomey - Eye Doctor, Edible Arrangements, Lowe's Home Improvement, and Bank of America Financial Center.
How can nearby businesses like Bank of America ATM help customers visiting the Xfinity Store?
Customers can conveniently access banking services such as ATMs and financial centers at Bank of America locations near the Xfinity Store for their financial needs during their visit.
Are there any local dining options near the Xfinity Store by Comcast in Port Charlotte?
Yes, nearby dining includes Hometown Grill, a local American restaurant, perfect for a meal before or after visiting the store.