Verizon Business Services

Reviews

• MH

  Mist H

  Sep 25, 2024
  1.0
  Lied to about NOT losing the monthly promotional credit & paid off the phone, added military discount & bill went UP $50. We have 4 phones. Be careful with Britney. Apparently, she can't do anything besides write the financial department number down and give you the go around. 1st visit was okay with Samuel. (I think that's his name. He's a veteran & wears a military bracelet on his arm) We discussed phones. No problem, all good, up front about everything. 2nd Visit Back to see Samuel & purchase phone. Then I came back to pay for case. 3rd Visit was with a guy, with a beard, not skinny, and a black watch. This is where everything went downhill. He called Verizon because it was not letting him take my cash payment to pay 1 of the 4 phones I have. I wanted to put the money towards my NEW PHONE, but instead, he put it towards one of the phones that was almost paid off. I asked if that would mess with the credit I get monthly for the phone, and he said no. LIED!!! I've been through this before. I did not get his name. If you are trying to lower your bill and you get a promotional credit monthly towards your phone, do NOT pay it all the way off. Instead if you have another phone on the plan, pay a little on that one!! 4th Visit: Britney seemed to think it was funny because she kept grinning. I told her I had come to the store 3 times. She made it very difficult to understand & kept giving me the go around. She would say, you had a late payment....I reply how?? Its on automatic withdrawal!! (Thats because she knew what really happened...) Avoid her because she kept saying she couldn't do anything...SO WHY IS SHE WORKING THERE? I know they can call Verizon! Instead, she was useless, wasted a hour of my time giving me the go around, then telling me an employee would not tell lie to me. I pointed to the guy next to us and said I'm pretty sure that's the guy. Seriously, all those cameras and I KNOW WHAT HAPPENED. I did NOT AGREE TO LOSE MY MONTHLY CREDIT BY PAYING OFF A PHONE AND MAKING MY BILL GO UP. WE PAY $300.+ A MONTH. What's sad Is I heard the guy next to us telling the customer that she can pay off her phone, but did NOT DISCLOSE she would lose a promotional credit....if she had one. I'm pretty sure she heard what I was saying & asked him. THIS IS THE SAME GUY THAT LIED TO ME!! Brittney ...if that's even her name...would not tell me the employee's name. She kept saying stuff like if you had the quote,...day...BUT LIKE I SAID I CAME 3 TIMES. 2 WITH THE SAME GUY, he was there and the other was with an employee she works with. Then she would say there's a lot of names, if you had the date.....IT'S ALL DOCUMENTED!! I WANTED TO SPEAK TO HIM. Anyways, she's useless....because she stated she couldn't do anything besides write the financial number down. I've been with Verizon for a long time! Probley 20 years. I've never had a problem with the employees, but at the Pace location, there are 2 manipulative employees! To the Review Reply: There was NO misunderstanding on my end. I asked a specific question, and your male employee lied to me.
• MB

  Mike Blackburn

  Sep 21, 2023
  1.0
  I was shocked to find out that Verizon offers a senior discount program. At 68 and a long time customer no one has ever mentioned this to me. I went in last week and asked to sit down to wait, obviously I’m old, talked to two employees. Neither of these young men thought to offer me this program. Instead I was told to trade in an I phone 12 to get an iPhone 15 I would have to get an unlimited plan which would double my bill. Thanks Verizon for your support.
• KS

  Keith Steward

  Jul 28, 2023
  1.0
  This is happens every time I try to get help from your service I can never get a person to help

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