Verizon Business Services

Reviews

• KK

  Kennedy

  Nov 22, 2023
  1.0
  Save yourself the trouble and don’t be patronized by Andrew, the business account services expert. This guy couldn’t deliver on his hyped up sales pitch from day one and when things didn’t work out he ultimately turned to gaslighting me by telling me, “I’ve already explained this to you four times.” Read on… I went in to add a single line for my business and Andrew was very quick to recommend I cancel my consumer accounts and transfer all the lines in my family over to a business account. It would be so easy and of course save me money. Spoiler alert: it wasn’t easy, and it cost me quite a bit of money. They ordered me a new phone iPhone for the business but it wouldn’t come in for two weeks. Fast forward over two weeks, no phone. Came in to see Andrew, as he made it clear I should text him or come see him with any questions. Andrew isn’t there and someone else tries to help me. They tell me there’s no news on the phone. I also try to bring an old phone for a trade-in credit, like Andrew said, but I’m told they can’t take that until my new phone arrives. I go in a separate time and help them figure out that Verizon canceled the phone order because of overly sensitive fraud prevention procedures. Alas, no one was alerted to that…not even me. So all that waiting was for nothing. I was thinking my phone was on the way but actually, the entire order was canceled two days after Andrew placed it. Andrew said he normally would’ve been notified about this but made some excuse about this not being his home store so his email wasn’t wasn’t assigned as the contact. So, into the black hole it goes. Meanwhile my business had no business line because I have no phone. I finally pin down Andrew in the store and he tells me I don’t need to see him personally, I could see anyone there. Yet, no one but Andrew seems to know what’s going on with the account. Something to know about Andrew: he is very busy and in a LOT of meetings. I finally get my phone (not the one I ordered) from a sales rep who is genuinely trying to help me. A couple weeks later I go in again after getting my third bill from Verizon in less than a month (oh don’t worry, these bills will eventually sort themselves out I’m told). And guess what? The sales rep is just as confused as I am about the dozens of credits and charges and other weird credits and even more charges and prorations. Guess who he wants me to come back to see, after he gets out of his meetings of course—Yes! Andrew! So I come back again and Andrew has now had time to print out over thirty pages of my billing statements and highlight them and explains why everything is just so. And just when it’s starting to make sense (as much as a Verizon bill makes sense to anyone) he says to me, “I’ve explained this to you four times now. It’s just like it was when I wrote it all down for you.” Legit. Straight faced. That’s what he says. I was dumbfounded that that is something you would say to a customer who you’ve not exactly provided stellar service to—let alone say to ANY customer. Especially when you tell them to please call you or just come in if you have ANY questions. My reply to Andrew was to remind him that his chicken scratch (see photo) was honestly what he thought passed off as an explanation!? And further, I resent him attempting to insult my intelligence. Of course, that’s not what he was trying to do, he says. It was THE WORST customer service I’ve ever had and I truly wonder if his initially huggable persona turns to holier-than-thou condescension with all of his customers when things don’t go smoothly for him. I can only imagine how he talks to elderly folks and anyone else who isn’t a digital native. P.S. Funny thing that Andrew couldn’t explain was where that $50 credit was on my bill for the hassle they put me through when I had to investigate why my phone hadn’t arrived and I was therefore being billed at a higher rate for only having four lines instead of five that whole time. Who did he blame that on? His boss.
• KB

  Krista Boyd

  Oct 7, 2023
  4.0
  I initially had a poor experience at this store but I will have to commend Greg and Matt for making it right. I tried to order new service and phones with Verizon online and after 5 hours spent on the phone with them they then told me to go to my local store and give them my order number and pay and I would be good to go. I went to the Pace store and they said it was not that simple and said it would be easier to order in store. I was concerned because the online offers were for free iPhone 14 pros and they did not offer that in store. Greg promised to credit my account to cover the cost of the phones and the activation fee. Matt said “ you won’t have a bill at least the first month and maybe even the second after the credits are applied. Well- I did get a bill - no credits. Charged for all the phones and activation fees. Texted Greg but did not hear back so texted Matt who said he would talk to Greg to find a solution. I followed up and Matt said the credits would go through. I still didn’t have them. I was sent a review so I did not give them a good review. Greg personally called me to assure me the credits were in my account and checked my account tonight. So he did fix it- I appreciate him fixing it and he said there had been miscommunication. He handled it very professionally and was not upset. I would go back to this store again and am happy this was resolved.
• MB

  Mike Blackburn

  Sep 21, 2023
  1.0
  I was shocked to find out that Verizon offers a senior discount program. At 68 and a long time customer no one has ever mentioned this to me. I went in last week and asked to sit down to wait, obviously I’m old, talked to two employees. Neither of these young men thought to offer me this program. Instead I was told to trade in an I phone 12 to get an iPhone 15 I would have to get an unlimited plan which would double my bill. Thanks Verizon for your support.
• PP

  Paza Pringle

  Dec 5, 2022
  5.0
  Great team. They help me set up my new phone business account. They were also helpful and so patient with me. Andrew and his crew made it happen for me.

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