Xfinity Store by Comcast Branded Partner

Reviews

• J5

  JimmyLee 58

  Nov 16, 2025
  2.0
  Long wait time. Only one guy thT knew anything. He was nice when we finally met with him
• GL

  George Lewis

  Nov 3, 2025
  1.0
  Service is terrible, the manager Ken is worthless...goto to T-Mobile
• AW

  Ashley Ward

  Nov 2, 2025
  1.0
  The worst service ever!! The manager totally switched my son’s phone to the wrong number and then had an employee say they would answer if I texted them to finish the setup of my phone and to my disappointment he did not respond!! I drove 60 miles to be just let down by poor customer service!!
• MM

  Mike Merchant

  Oct 29, 2025
  5.0
  Quickly exchanged a faulty router.
• JP

  Jess P.

  Oct 28, 2025
  2.0
  Bottom line: AJ needs customer service training. Beware when you have multiple accounts-they might get them mixed up and cause cascading problems. Situation: As it happens, one of our modems stopped working. We have two linked accounts. We returned the one that wasn’t working well, received a new one and returned home. However, once home the new modem wouldn’t work. Additionally, the 2nd modem stopped working (on our other account). We thought-maybe they did the swap on the wrong account? (We were correct). Back to the store, after a discussion, they advised to go ahead and replace the 2nd modem with the initial modem provided. And gave us a second new modem to install in place of the first modem. The real frustration came today, when I brought in the 2nd modem to return it. AJ, the on duty associate was initially pleasant. As I explained what happened yesterday, he scanned the modem. Said I can’t help you this has been returned. (Which I had just explained to him happened yesterday.) When I asked him to check both accounts, he did but started to get very frustrated with me. I explained my concern that we would, in the future, have problems (of not returning the modem) because of this mix up yesterday. He just repeated, there’s nothing I can do. The system won’t print out the receipt twice. I asked him to note the issue and he begrudgingly typed something. Then, he got really aggressive and stated something about talking in circles. Wasn’t the internet working at both homes, so what’s the problem? Do I have to show you both screens that only show one piece of equipment on each? As he was berating me, I was able to ascertain that we HAD been given both return receipts yesterday (I wasn’t aware of that, as in the past, you have to bring in the old equipment to be cleared). So, I’ll take responsibility for not asking that question of my family member earlier. But, AJ needs more training on how to interact with customers when the situation is outside of the usual. No one in my family made this cluster happen. That was on this store and their employees. And to start berating me and basically saying what I was asking for was stupid, just shows his need for more training. I did tell him that his customer service could be improved by listening, reframing, and taking an action necessary to calm my concerns. (Putting the note in the file, asking more questions about yesterday, grabbing a manager, etc) I’m very surprised that this young man spoke to me like this. And , that apparently there is no way for them to review the account to see what transactions occurred in the past? Everything is just written over? Really?

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