Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Naples. Visit us today at 10600 Tamiami Trail, Suite 604, FL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
10600 Tamiami Trail, Suite 604, Naples, FL
34108, United States
Hours
Reviews
3.1
569 reviews
5 stars
226
4 stars
68
3 stars
35
2 stars
27
1 star
213
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rudeness and lack of helpfulness from staff.
Wait Times
Customers frequently mentioned long wait times in-store, often exceeding initial estimates.
Mixed Experiences
While some customers praised specific employees for their helpfulness, others had negative experiences with the same staff.
Service Issues
Numerous complaints about internet service reliability and billing issues were noted, leading to frustration among customers.
Store Management
Several reviews highlighted issues with store management, including unprofessional behavior and lack of support for staff.
- ASAjay SharmaNov 10, 20251.0Review / Complaint: Extremely Poor Customer Service Experience I had one of the worst customer service experiences. I had to visit the store three different times, and each time I was given no proper help. One of the employees was named Brandon, and there were two other guys, including a manager. None of them seemed to know what they were doing. They made me wait all day, sent me back and forth to get a PIN, and even after doing everything they asked, nothing got done. At the end, they just apologized and told me I’d have to wait two months to get my phone — which makes absolutely no sense. The entire experience was unprofessional, frustrating, and a complete waste of time. The staff clearly need better training and compassion for customers. This experience completely broke my trust in the company, and I will never go back again. They r just to lazy they dint wanted to help more cared about
- TGTom GenoveseOct 26, 20255.0Set us with everything we need for our new home.
- JBJoseph BrunoOct 13, 20253.0Had to drop off equipment at first they said we had to wait 30 min..then a person took us. We then had a question about our bill and again we were put in the que for a 10 min.wait
- CRChris RothSep 30, 20255.0Great experience. I needed to swap out a router for a new one, and I was in and out of the store within five minutes.
- LVLuisi VieraSep 29, 20251.0La peor experiencia con Xfinity Visitar esta tienda fue una completa pérdida de tiempo. El personal no muestra interés en ayudar, pareciera que están haciendo un favor en lugar de atender clientes. Las respuestas son vagas, lentas y nada profesionales. El servicio que ofrecen es todavía peor: internet inestable, cobros adicionales que nadie explica, y promesas que nunca cumplen. Cada vez que necesitas soporte, lo único que encuentras es largas esperas y cero soluciones. Definitivamente no recomiendo este lugar ni el servicio de Xfinity. Hay muchas opciones mejores, con atención más humana y sin tantos dolores de cabeza.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Naples offer?
Xfinity Store by Comcast in Naples offers internet services, cable TV, home phone service, home security systems, and mobile phone services.
Where is the Xfinity Store by Comcast located in Naples?
It is located at 10600 Tamiami Trail, Suite 604, Naples, FL 34108, USA.
What are the business hours of the Xfinity Store by Comcast in Naples?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM. Holiday hours vary; for example, it is closed on November 27 and December 25, and has special hours on other holidays.
Does Xfinity Store by Comcast in Naples require customers to wear face masks?
Customers who are fully vaccinated do not need to wear a face mask unless federally, state, or locally mandated. The store practices professional cleaning and social distancing.
How can I contact the Xfinity Store by Comcast in Naples?
You can call their local phone number at +1 239-793-3577 or the main phone at +1 800-934-6489.
Where can I find more information or order services from Xfinity in Naples?
More information and orders can be accessed via their website: https://www.xfinity.com/local/fl/naples/10600-tamiami-trail--suite-604.html.
What nearby grocery store can I visit when visiting the Xfinity Store in Naples?
Trader Joes, a grocery and health food store, is near the Xfinity Store and is convenient for shopping before or after your visit.
If I'm visiting the Xfinity Store, where can I get a quick meal nearby?
You can find quick dining options like Domino's Pizza for delivery and Subway for fast sandwiches close to the Xfinity Store in Naples.
Are there any nearby mobile phone stores other than Xfinity near the Xfinity Store in Naples?
Yes, T-Mobile is another nearby mobile phone store and telecommunications company you can visit in the vicinity.
What nearby real estate services are available around the Xfinity Store in Naples?
Several nearby real estate agents and companies such as Golden Gate Estates, Equity Realty, Tyler Goss, Linda Graziano, Anita Susco, Realtor Sellstate Prime Realty, Homes by Nelson Riverasoto, and Stacey Firlik Sellstate Prime Realty are located near the Xfinity Store.