Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Naples. Visit us today at 12707 Tamiami Trail East, FL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.4
438 reviews
5 stars
208
4 stars
41
3 stars
32
2 stars
24
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing long wait times, unhelpful staff, and lack of knowledge about products.
Staff Performance
While some customers praised individual staff members for their helpfulness and professionalism, others noted a general lack of engagement and efficiency among employees.
Billing Issues
Numerous reviews mentioned frustrations with billing practices, including unexpected price increases and difficulties in resolving billing disputes.
Store Experience
Customers frequently complained about long wait times in-store, often exacerbated by understaffing and disorganization.
Product Issues
Several reviews highlighted problems with equipment compatibility and service reliability, leading to dissatisfaction with the overall service.
- RSRichard Van Sant3 days ago1.0I’ve had Comcast for quite a few years and I must say they are the worst cable company I’ve ever been associated with picture keeps cutting off cutting on. I’m ready to go to streaming their service is terrible!!
- DLDarlene LyonNov 13, 20255.0Always pleasant and they understand how to fix your problem
- LHLeah HaltermanNov 9, 20255.0Swapped a modem in 5 minutes, quick easy fast AND it was packed! Staff was super nice and extremely friendly and professional
- NNNOct 29, 20251.0I had to change out equipment because they did not give me the correct equipment and now I'm being charged because they claim the other equipment was not returned.
- GWgreg whiteOct 11, 20251.0Worst customer service, go in for internet and phone specials and am told I don't qualify because I am an existing costumer for the internet. I've never had a phone with Xfinity but they said I did, so now I definitely will not give anymore business to these clowns.
Frequently Asked Questions About Xfinity Store by Comcast
What products and services does Xfinity Store by Comcast offer in Naples?
Xfinity Store by Comcast in Naples offers internet services, cable TV, home phone service, home security systems, mobile phone services, and business internet and telecommunications services.
Where is the Xfinity Store by Comcast located in Naples?
The Xfinity Store by Comcast is located at 12707 Tamiami Trail East, Naples, FL 34113, USA.
What are the operating hours for Xfinity Store by Comcast?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM. Holiday hours may vary.
Is the Xfinity Store by Comcast currently open and what health measures are in place?
The store is open with professional cleaning and social distancing protocols. Fully vaccinated customers are not required to wear masks unless mandated.
How can I contact Xfinity Store by Comcast in Naples?
You can call the local phone number at +1 239-793-3577 or the main phone line at +1 800-934-6489.
Where can I find more information or make a reservation at the Xfinity Store by Comcast?
Visit their landing page or reservation page at https://www.xfinity.com/local/fl/naples/12707-tamiami-trail-east.html for more info and bookings.
What nearby gyms can I visit before or after shopping at Xfinity Store by Comcast?
Nearby gyms such as Zoom Fit and Planet Fitness are close to the Xfinity Store, making it convenient to work out before or after your visit.
Are there nearby beauty and spa services around Xfinity Store by Comcast Naples?
Yes, several beauty salons and spas like Beauty Lux by Vanya, SalonPLEX, and LANE Scalp & Facial Bar are near the Xfinity Store for customers interested in beauty treatments.
Where can I grab a meal or snack nearby the Xfinity Store by Comcast in Naples?
You can visit nearby dining options such as Pizza Hut or ZENSHI Handcrafted Sushi located close to the Xfinity Store.
What brands and labels are associated with Xfinity Store by Comcast Naples?
The store is associated with brands and labels including SEM Location Extension, XFINITY Mobile, Xfinity Home Location Extension, Florida, SEM COVID SUPPORT, and Comcast Business Mobile.