Xfinity Store by Comcast

3.7
1630 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Miami. Visit us today at 9251 W Flagler St, FL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
9251 W Flagler St, Miami, FL
33174, United States

Hours

Reviews

3.7
1,630 reviews
5 stars
858
4 stars
218
3 stars
104
2 stars
78
1 star
372

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, including rude staff and lack of assistance.

Long Wait Times

Numerous reviews mentioned excessively long wait times for service, often exceeding an hour.

Inconsistent Experiences

While some customers praised individual employees for their helpfulness, many others expressed frustration with the overall service quality.

Promotions and Pricing

Customers frequently noted issues with promotions not being honored and confusion over pricing.

Store Organization

Several reviews highlighted disorganization within the store, leading to inefficient service and customer dissatisfaction.
  • JB
    Juan Benitez
    4 days ago
    1.0
    Nobody that works there knows how to work. Much less the product they sell
  • MC
    Maria Angelica Portillo de Colon
    Nov 9, 2025
    1.0
    Es increíble como en esta oficina no respetan el tiempo de las personas, tengo 2 semanas tratando de resolver un problema técnico de una línea telefónica y ha sido IMPOSIBLE, aun con citas programadas hemos tenido que esperar más de 1 horas y no nos han atendido, por obvias razones he tenido que abandonar el lugar.
  • RF
    ramon fernandez
    Nov 7, 2025
    1.0
    Si te atienden,tratan de simplificarlo para q te vallas,eso estaba lleno de personas ansiosas esperando a ser atendido
  • JB
    JC PRO BLINDS
    Nov 4, 2025
    1.0
    Lo peor de lo peor , no le buscan solución , nos ofrecieron unas cámaras para pagarlas a crédito me las cobraron sin ningún reembolso, el servicio es pésimo , no saben lo que están vendiendo . No lo recomiendo
  • DZ
    Dayli Zamora
    Oct 17, 2025
    1.0
    Title: Worst Experience Ever at Xfinity Mobile My experience at this Xfinity Mobile store has been terrible. The associate Carlos promised me a $400 discount when adding a new line for my daughter’s 12th birthday, but it was never applied. He charged the full price and never called back as he said he would. When I returned to activate the phone, another associate, Tulio, told me the promotion never existed. After waiting over an hour, a supervisor named Alejandro said only the manager Fernando could help and asked me to return another day. When I finally spoke to Fernando, he said he would open a case, but two weeks later, I found out no one ever did anything. Now there’s a new manager, Alexer, who didn’t even come out to assist me. I am a store manager myself, and I’ve never seen such poor customer service and lack of accountability. Avoid this store—unprofessional staff and zero support.

Frequently Asked Questions About Xfinity Store by Comcast

What services does Xfinity Store by Comcast offer in Miami?

Xfinity Store by Comcast in Miami offers internet, cable TV, home phone service, home security systems, mobile phone services, and business internet services.

Where is Xfinity Store by Comcast located in Miami?

It is located at 9251 W Flagler St, Suite 104, Miami, FL 33174, USA.