Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Miami. Visit us today at 9251 W Flagler St, FL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.7
1,630 reviews
5 stars
858
4 stars
218
3 stars
104
2 stars
78
1 star
372
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude staff and lack of assistance.
Long Wait Times
Numerous reviews mentioned excessively long wait times for service, often exceeding an hour.
Inconsistent Experiences
While some customers praised individual employees for their helpfulness, many others expressed frustration with the overall service quality.
Promotions and Pricing
Customers frequently noted issues with promotions not being honored and confusion over pricing.
Store Organization
Several reviews highlighted disorganization within the store, leading to inefficient service and customer dissatisfaction.
- JBJuan Benitez4 days ago1.0Nobody that works there knows how to work. Much less the product they sell
- MCMaria Angelica Portillo de ColonNov 9, 20251.0Es increíble como en esta oficina no respetan el tiempo de las personas, tengo 2 semanas tratando de resolver un problema técnico de una línea telefónica y ha sido IMPOSIBLE, aun con citas programadas hemos tenido que esperar más de 1 horas y no nos han atendido, por obvias razones he tenido que abandonar el lugar.
- RFramon fernandezNov 7, 20251.0Si te atienden,tratan de simplificarlo para q te vallas,eso estaba lleno de personas ansiosas esperando a ser atendido
- JBJC PRO BLINDSNov 4, 20251.0Lo peor de lo peor , no le buscan solución , nos ofrecieron unas cámaras para pagarlas a crédito me las cobraron sin ningún reembolso, el servicio es pésimo , no saben lo que están vendiendo . No lo recomiendo
- DZDayli ZamoraOct 17, 20251.0Title: Worst Experience Ever at Xfinity Mobile My experience at this Xfinity Mobile store has been terrible. The associate Carlos promised me a $400 discount when adding a new line for my daughter’s 12th birthday, but it was never applied. He charged the full price and never called back as he said he would. When I returned to activate the phone, another associate, Tulio, told me the promotion never existed. After waiting over an hour, a supervisor named Alejandro said only the manager Fernando could help and asked me to return another day. When I finally spoke to Fernando, he said he would open a case, but two weeks later, I found out no one ever did anything. Now there’s a new manager, Alexer, who didn’t even come out to assist me. I am a store manager myself, and I’ve never seen such poor customer service and lack of accountability. Avoid this store—unprofessional staff and zero support.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast offer in Miami?
Xfinity Store by Comcast in Miami offers internet, cable TV, home phone service, home security systems, mobile phone services, and business internet services.
Where is Xfinity Store by Comcast located in Miami?
It is located at 9251 W Flagler St, Suite 104, Miami, FL 33174, USA.
What are the operating hours for Xfinity Store by Comcast?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Are there any special hours or closures for holidays?
Yes, the store is closed on November 27 and December 25, 2025. It has adjusted hours on November 28, December 24, December 31, 2025, and January 1, 2026.
What COVID-19 safety measures does the store have in place?
The store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear face masks unless mandated by local authorities.
How can I contact Xfinity Store by Comcast for inquiries?
You can call them at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/fl/miami/9251-w-flagler-st.html.
What nearby businesses can I visit when I go to Xfinity Store by Comcast?
Nearby, you can find Univista Insurance, Sally Beauty, Pincho burger restaurant, Firehouse Subs sandwich shop, and La-Z-Boy of Miami furniture store.
Are there other mobile phone stores close to Xfinity Store by Comcast?
Yes, the AT&T Store, which also offers mobile phone and internet services, is nearby.
What dining options are nearby Xfinity Store by Comcast?
Dining nearby includes Pincho and Pincho Factory burger restaurants, Carrabba's Italian Grill, Smoothie King, Chick-fil-A, and Nrgize smoothie juice bars.
How can nearby attractions help me plan my visit to the Xfinity Store?
You could stop by LA Fitness for a workout or check out My Fountainbleu Place cafe and concert venue before or after your visit to the Xfinity Store, making your trip more enjoyable.