Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Key West. Visit us today at 1010 Kennedy Drive, Suite 101, FL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
1010 Kennedy Drive, Suite 101, Key West, FL
33040, United States
Hours
Reviews
2.4
140 reviews
5 stars
41
4 stars
3
3 stars
6
2 stars
4
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times, unhelpful representatives, and rude interactions.
Service Reliability
Customers frequently reported outages and unreliable internet service, with many experiencing daily disruptions.
Billing Issues
Several customers expressed frustration over unexpected charges, billing errors, and difficulties in resolving these issues.
Mixed Employee Experiences
While some employees received praise for their helpfulness, many reviews indicated a lack of training and professionalism among staff.
- GDgrechen duarteDec 10, 20251.0I am extremely disappointed with Xfinity. I was charged a $130 cancellation fee for a contract I was never clearly informed about. I signed up in person, and at no point did the representative explain that I was entering into a contract or that a cancellation fee would apply. When I returned my equipment, no one mentioned the fee either. Only afterward did I find out I was charged. After reading reviews, I realized many other customers experienced the same issue and were told that they had “agreed” through text or email. But again my service was set up in person, and something this important should be clearly disclosed verbally. Expecting customers to catch this in long legal documents without direct explanation feels misleading. It honestly seems like a tactic to trap people into paying extra fees. This experience has completely ruined my trust in this company.
- CCcgijantoNov 26, 20251.0Tried calling 5 times. How do you stay in business. Absolutely terrible, your AI not simply send you into the ozone
- TMTADD MALLARDNov 14, 20255.0Lismeyi was fantastic. She went above and beyond to ensure that my new phone was operable before I left, which was after closing time. Thank you again.
- ZMZob MunnerlynOct 3, 20255.0Tim was very nice and helpful!
- MMMike MadajewskiSep 26, 20251.0New apartment came with a pre-installed Gateway. my wife went to the motions online got through all of the information necessary just to be told an “error you need to call us” We spent one hour on the phone and we’re told after that hour that we would receive Internet by the next day by midnight. That time came and went we called Again the following morning and were told that it was input wrong into the system, and that was going to be fixed. The nice woman was confident that all she needed to do was transfer us to the activation team and what she did and we were Unsuccessful In getting Service started. A total of three hours of phone calls and time spent online trying to set up Internet service. Completely unacceptable other companies in the past have set up in near hours not days like this system.
Frequently Asked Questions About Xfinity Store by Comcast
Where is the Xfinity Store by Comcast located in Key West?
The store is located at 1010 Kennedy Drive, Suite 101, Key West, FL 33040, US.
What are the regular business hours of the Xfinity Store by Comcast in Key West?
The store is open Monday through Friday from 8:00 AM to 5:00 PM, and on Saturday from 10:00 AM to 2:00 PM. It is closed on Sundays.
Are there any special COVID-19 health and safety protocols at the Xfinity Store in Key West?
Yes, the store follows professional cleaning and social distancing practices. Fully vaccinated customers do not need to wear face masks unless mandated by federal, state, or local regulations.
Can I access Xfinity's internet services through their Key West location?
Yes, the Xfinity Store by Comcast provides various internet services in the Key West area.
Does the Xfinity Store by Comcast in Key West offer services beyond internet, such as home security or phone services?
Yes, the store provides a range of services including cable TV, home phone service, home security systems, and mobile phone provider options.
Where can I book an appointment or order services online for the Xfinity Store by Comcast in Key West?
You can order services or make reservations online at https://www.xfinity.com/local/fl/key-west/1010-kennedy-drive--suite-101.html
What are some nearby healthcare providers around the Xfinity Store by Comcast in Key West?
Nearby healthcare providers include Dr. Michelle - Audiology & Hearing Aids, Kelly Balestra, PA-C, Hear 4 U Audiology, The Keys Heart Center, Chiropractic Health Center of Key West, Divine Medical Spa, and Dr. Darel Pruett, DO.
Are there any financial services located near the Xfinity Store in Key West?
Yes, financial service providers nearby include Edward Jones - Financial Advisor: Karen Vaught, AAMS®, Edward Jones - Financial Advisor: Patrick Bruski, Pribramsky & Company, Truist, Heather Roberts mortgage broker, and IBERIABANK.
What nearby places can help customers find their way to the Xfinity Store by Comcast in Key West?
The Comcast Service Center and Comcast Office are nearby telecommunications-related locations that can assist customers in locating the Xfinity Store by Comcast at 1010 Kennedy Drive.
What leisure or service options are available near the Xfinity Store by Comcast in Key West?
Nearby you can find services such as Key West Massage, The Body Mind Connection massage therapy, Blue Native Landscape & Irrigation for landscaping, and Pro Gear Boat Rentals Inc for outdoor activities.