Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Jacksonville. Visit us today at 840 Nautica Drive, FL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
840 Nautica Drive, Jacksonville, FL
32218, United States
Hours
Reviews
3.9
153 reviews
5 stars
103
4 stars
9
3 stars
5
2 stars1
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the exceptional service provided by staff members, particularly Angel and Rondreka, who were noted for their patience, knowledge, and willingness to help.
Store Experience
Customers generally reported positive experiences in the store, highlighting quick service, friendly staff, and a clean environment, although some noted issues with long wait times and unhelpful employees.
Product Issues
Several reviews mentioned ongoing problems with Xfinity's internet service, including frequent outages and difficulties in reaching customer support.
Billing Concerns
Customers expressed frustration over unexpected bill increases and issues with account management, including difficulties in resolving billing disputes.
Mixed Reviews
While many customers had positive experiences, there were also significant complaints regarding customer service and the reliability of Xfinity's internet service.
- KGKevin GordieNov 17, 20251.0Returned my equipment almost 2 weeks ago, I was reassured my account would be canceled. Now I have been on the phone with Xfinity for 30 minutes trying to prove that I returned the equipment and I am facing a double bill, because I am being charged for another month. Great service guys!
- LMLinda MooreNov 5, 20255.0Ralph and Adrian was awesome highly recommend coming to get help
- ALAnnette LinkOct 16, 20255.0Customer service by Angel, he was thorough and went above and beyond to help us sort out what was best for our household and most cost effective. Our experience with Angel far exceeded our expectations and turned what we feared would be a hassle into an enjoyable situation.
- AMAngel “AJ” MillsOct 4, 20255.0I have had an issue with my iwatch for 3 months. I spent countless hours on the phone and chat with xfinity support. Today I came into the store and had the privilege of being assisted by a representative named “Angel”. After understanding my issue Angel took over 2 hours to help me. He had to troubleshoot within the store and also with xfinity technicians via chat. He never once grew inpatient or bothered with me. The store line grew and grew and he still helped his coworkers and translated for customers who were trying to get assistance. As a professional in leadership what Angel brings to this store is something you can’t teach. He naturally is a leader. It is clear his team leans on him for direction and trust him as I witnessed many of them coming to him for help and he graciously helped them while still making me feel priority. Xfinity your customer service in general isn’t always the best, but Angel and this team today kept me with you as a customer. Please give him the praise and acknowledgement he has earned for leading this store.
- TMT MitchellSep 22, 20255.0I have gone to this location several times over the last month, my experience each time has been amazing. Angel is absolutely FABULOUS, personalable, patient, knowledgeable and did a great job educating me. Dom was also very helpful when they needed to team up to assist me. Angel is usually at the front desk closest to the entrance, he and others greet you as you enter the store and the wait was not long at all for any of my visits. Every representative at the store was pleasant and attentive to the customer they were assisting. If they were not assisting a customer and they saw their co-worker needed assistance taking something to the back or getting something from the back they will take the initiative to assist without being asked. Keep up the awesome work and teamwork RIVERCITY NORTHSIDE JACKSONVILLE location.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services does Xfinity Store by Comcast Branded Partner offer in Jacksonville, FL?
Xfinity Store by Comcast Branded Partner offers internet, cable TV, home phone service, home security systems, and mobile phone services in Jacksonville, FL.
Where is Xfinity Store by Comcast Branded Partner located in Jacksonville?
The store is located at 840 Nautica Drive, Suite 107, Jacksonville, FL 32218, USA.
What are the store hours for Xfinity Store by Comcast Branded Partner?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM. It is closed on December 25.
How can I contact Xfinity Store by Comcast Branded Partner?
You can reach the store by calling their local phone number at +1 904-367-3940 or their main phone line at +1 800-934-6489.
Is Xfinity Store by Comcast Branded Partner currently open?
Yes, the store is currently open.
Can I find Xfinity internet and cable services near the River City Marketplace?
Yes, Xfinity Store by Comcast Branded Partner is nearby and can serve customers near River City Marketplace, offering internet and cable services.
How can I reach Xfinity Store by public transportation or if I arrive via air travel?
The Xfinity Store is accessible from Jax International Airport, making it convenient for travelers needing services upon arrival in Jacksonville.
Are there dining options close to Xfinity Store by Comcast Branded Partner for customers to visit before or after their service appointment?
Yes, nearby dining options include Mr Potato Spread, Cold Stone Creamery, Wasabi Japanese Restaurant, Salsarita's Fresh Cantina, A & D Buffalo Wings, and Blaze Pizza.
Does Xfinity Store by Comcast Branded Partner have competitors in Jacksonville?
Yes, major competitors in the area include AT&T, Verizon, and RCN.
Where can I find more information or updates about Xfinity Store by Comcast Branded Partner?
You can visit their website at https://www.xfinity.com/local/fl/jacksonville/840-nautica-drive.html or check their Facebook page at https://www.facebook.com/105589315981005.