Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Jacksonville. Visit us today at 6331 Roosevelt Blvd., FL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.8
1,161 reviews
5 stars
603
4 stars
176
3 stars
101
2 stars
53
1 star
228
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly highlighting individuals like Alyssa, Simone, and Chelsea for their exceptional service.
Service Issues
Numerous reviews mentioned ongoing problems with internet connectivity and poor customer service experiences, particularly with scheduling technicians and resolving billing issues.
In-Store Experience
While some customers reported positive in-store interactions, others experienced rude or unhelpful staff, leading to mixed feelings about the overall in-store service.
Technical Support
Customers expressed frustration with the automated customer service system, noting difficulties in reaching a human representative and resolving technical issues.
- DHDana HJan 3, 20265.0Clean, accessible, polite and knowledgeable help with my wireless service conversion
- LBLeslie BlandonDec 29, 20253.0The streaming service was really nice (+2Years), but the Internet and the mobile service made me feel really frustrated and disappointed. A lot of problems regarding speed, prices and bills. I had both services only for 7 months.
- EREze RosarioDec 26, 20251.0Slow people Damm hire some motivated people. Yall already trash as a WiFi company at least make it look better on the store
- JJJenDec 25, 20255.0Simonne Maxwell is amazing. I came in to ask questions about the mobile plan and left very happy with a new phone and lower bill. I transferred my number over from metro pcs. She was very patient with me and took time to explain everything to me. The customer service was top tier. Thank you for making this an easy transition.
- CMCameron MaherDec 18, 20251.0Xfinity has got to be one of the most intentionally misleading companies I've ever had the misfortune of interacting with. Customer service number gets you stuck on an AI chatbot loop or if your one of the few lucky ones the Indian call center representatives will outright lie to get you to get off the phone. Unbelievable!
Frequently Asked Questions About Xfinity Store by Comcast
What are the operating hours of the Xfinity Store by Comcast in Jacksonville?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
Where is the Xfinity Store by Comcast located in Jacksonville?
It is located at 6331 Roosevelt Blvd., Ste 11, Jacksonville, FL 32244.
What types of services does the Xfinity Store by Comcast offer?
They provide services including cable TV, internet, home phone service, home security systems, and mobile phone services.
Are there any COVID-19 safety measures in place at the Xfinity Store?
Yes, professional cleaning and social distancing are practiced. Fully vaccinated customers do not need to wear masks unless mandated by local authorities.
Can I order Xfinity services online for the Jacksonville area?
Yes, you can order Xfinity services online at https://www.xfinity.com/locations/florida/jacksonville.
Does the Xfinity Store by Comcast have a social media presence?
Yes, they have Facebook at https://www.facebook.com/1406843852906557, YouTube at https://www.youtube.com/user/xfinity, Twitter handle @Xfinity, and Instagram handle @xfinity.
What are some nearby places to the Xfinity Store that customers can visit?
Nearby places include Duval County Tax Collector - Roosevelt Branch, CVS Pharmacy, 1928 Cuban Bistro, Starbucks, and Target Store Ortega.
Is there a mobile phone store near the Xfinity Store by Comcast in Jacksonville?
Yes, there is a T-Mobile store and an AT&T Kiosk nearby, providing additional options for mobile phone services.
Where can I find food and coffee options near the Xfinity Store?
Nearby you can find Starbucks coffee shops, 1928 Cuban Bistro for Cuban cuisine, and Pizza Hut Express for quick meals.
What are the holiday hours of the Xfinity Store by Comcast?
The store is closed on November 27 and December 25, 2025. It has special hours on November 28, December 24, and December 31, and January 1, 2026, with varying opening times.