Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Jacksonville. Visit us today at 6331 Roosevelt Blvd., FL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.8
1,149 reviews
5 stars
596
4 stars
174
3 stars
101
2 stars
52
1 star
226
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others, particularly management, received criticism for poor service and lack of support.
Staff Knowledge
Several customers highlighted the knowledge and helpfulness of specific employees, such as Alyssa and Tom, who provided effective solutions and assistance.
Service Issues
Numerous reviews mentioned ongoing issues with internet service reliability and difficulties in scheduling technician visits, leading to frustration among customers.
Store Experience
While some customers reported positive experiences in-store with quick service, others noted unprofessional behavior from staff and long wait times.
Communication Problems
Many customers expressed dissatisfaction with the automated customer service system, citing difficulties in reaching a human representative and resolving issues.
- SBShebnem BayezitNov 14, 20255.0Thank you for helping. I returned my modem. She helped, and she is really a nice employee. Thanks a lot.
- JBJared BrysonNov 8, 20254.0Very helpful. Much better in person experience than trying to call their call center.
- HRHector I Colon RomeroNov 8, 20255.0Muy buen servicio
- TLTyron LordOct 23, 20251.0This has been the worse experience buying a cell phone from this location. The manager Kenny would not help me and only directed me to call the 800 number. No help at all
- RNRieau NewsomeOct 15, 20255.0Alyssa is the BEST! I ran in at 6:58 and she pull up my information assisted me and walked me out the door at 7:04 with a smile !!!!! And she was patient with me while I found my papers.
Frequently Asked Questions About Xfinity Store by Comcast
What are the operating hours of the Xfinity Store by Comcast in Jacksonville?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
Where is the Xfinity Store by Comcast located in Jacksonville?
It is located at 6331 Roosevelt Blvd., Ste 11, Jacksonville, FL 32244.
What types of services does the Xfinity Store by Comcast offer?
They provide services including cable TV, internet, home phone service, home security systems, and mobile phone services.
Are there any COVID-19 safety measures in place at the Xfinity Store?
Yes, professional cleaning and social distancing are practiced. Fully vaccinated customers do not need to wear masks unless mandated by local authorities.
Can I order Xfinity services online for the Jacksonville area?
Yes, you can order Xfinity services online at https://www.xfinity.com/locations/florida/jacksonville.
Does the Xfinity Store by Comcast have a social media presence?
Yes, they have Facebook at https://www.facebook.com/1406843852906557, YouTube at https://www.youtube.com/user/xfinity, Twitter handle @Xfinity, and Instagram handle @xfinity.
What are some nearby places to the Xfinity Store that customers can visit?
Nearby places include Duval County Tax Collector - Roosevelt Branch, CVS Pharmacy, 1928 Cuban Bistro, Starbucks, and Target Store Ortega.
Is there a mobile phone store near the Xfinity Store by Comcast in Jacksonville?
Yes, there is a T-Mobile store and an AT&T Kiosk nearby, providing additional options for mobile phone services.
Where can I find food and coffee options near the Xfinity Store?
Nearby you can find Starbucks coffee shops, 1928 Cuban Bistro for Cuban cuisine, and Pizza Hut Express for quick meals.
What are the holiday hours of the Xfinity Store by Comcast?
The store is closed on November 27 and December 25, 2025. It has special hours on November 28, December 24, and December 31, and January 1, 2026, with varying opening times.