Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Jacksonville. Visit us today at 11112 San Jose Blvd, FL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.3
649 reviews
5 stars
287
4 stars
75
3 stars
36
2 stars
35
1 star
216
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were described as rude and unhelpful.
Internet Performance
Many customers reported slow internet speeds and frequent connectivity issues, leading to dissatisfaction with the service.
Billing Issues
Numerous complaints about unexpected charges and difficulties in resolving billing problems were noted, contributing to customer frustration.
Store Experience
Experiences in-store varied widely, with some customers appreciating the quick service while others faced long waits and unhelpful staff.
- DWDaphne Winfred2 days ago5.0I went in on / around Jan 3, 2026 to try and get my Xfinity Mobile account fixed. It was a mess. My lines were working but my account was not showing, not even my phone numbers. I explained my issue to rep Tay and she quickly went to work reviewing and seeing what needed to be done. Because of complex issue, manager Samantha began to help as well. After about 30 min, my account was fixed! Thank you so much to both of you ladies for helping but having the time & patience to fully understand what was happening and what was needed. I left that day highly satisfied
- SMSol M4 days ago5.0I had the most caring experience by Brittany and her assistant manager at San Jose Jacksonville Florida. They are amazing! I will recommend because they go above and beyond to make sure our needs are taking care properly.
- WQWill QuinteroDec 28, 20251.0We switched from T-Mobile to Xfinity Mobile & Internet after being told the Verizon network would mean better overall service. Unfortunately, that wasn’t true. While the phones technically work, the internet speeds are extremely slow—even on the premium plans for both home and mobile. Speeds often feel like 2G–4G, with constant buffering and unreliable performance. After months of ongoing issues, there has been no real resolution. To make matters worse, switching five phones and home internet took over six hours in the store, only to end up with worse service at a higher price. This experience feels less like premium service and more like misleading marketing. If reliable internet matters to you, think twice before switching.
- CHCathy HarrisDec 19, 20251.0This is the worse company I'm the world. I would trash these people in a second ig my roommate did not have them under her name. No customer service and the automated system is a nightmare.
- CCClaire CroweDec 5, 20251.0Terrible experience. Tried to close an account I was kindly paying for an elderly neighbor & she passed away. I can’t get the death certificate & they literally keep charging me even though she’s been dead for a few months already. They said they can’t do anything about it. Then they made an unauthorized charge for a diff bill she had. I don’t recommend
Frequently Asked Questions About Xfinity Store by Comcast
Where is the Xfinity Store by Comcast located in Jacksonville?
The Xfinity Store by Comcast is located at 11112 San Jose Blvd, STE 4, Jacksonville, FL 32223, USA.
What are the regular business hours of the Xfinity Store by Comcast?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 12:00 PM to 5:00 PM.
Are there any special holiday hours at the Xfinity Store by Comcast?
Yes, for example, the store is closed on November 27 and December 25, but has extended or modified hours on other holidays such as opening from 9:00 AM to 8:00 PM on November 28.
What services does Xfinity Store by Comcast offer in Jacksonville?
They offer services including cable TV, internet packages, home phone service, mobile phone services, home security systems, and business internet services.
Is the Xfinity Store by Comcast currently open during the COVID-19 pandemic and what safety measures are in place?
Yes, the store is open with professional cleaning and social distancing measures. Fully vaccinated customers may not have to wear a mask unless mandated by local or federal guidelines.
What are some nearby places of interest around Xfinity Store by Comcast that customers might visit?
Nearby places include Barnes & Noble bookstore and coffee shop, Starbucks for coffee, and Mandola's Italian Kitchen for dining.
Where can I grab a coffee near the Xfinity Store by Comcast?
You can visit Starbucks or the Barnes & Noble bookstore, both located nearby, for a coffee before or after your visit to the store.
Are there any dining options near the Xfinity Store by Comcast?
Yes, Mandola's Italian Kitchen and Miller's Ale House, a sports bar and seafood restaurant, are nearby options for dining.
How can nearby stores like RadioShack complement a visit to the Xfinity Store?
RadioShack, a nearby electronics and mobile phone store, can be convenient for customers needing accessories or additional mobile products while visiting the Xfinity Store.
How can I find more information or order services online for Xfinity in Jacksonville?
You can visit the Xfinity landing page at https://www.xfinity.com/local/fl/jacksonville/11112-san-jose-blvd.html to learn more or place orders online.