Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Jacksonville. Visit us today at 11112 San Jose Blvd, FL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.3
639 reviews
5 stars
283
4 stars
74
3 stars
36
2 stars
35
1 star
211
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being rude or unprofessional.
Billing Issues
Numerous complaints about unexpected charges, billing errors, and difficulties in resolving these issues.
Service Quality
Frequent reports of poor internet service quality, including slow speeds and interruptions.
Store Experience
Some customers had positive experiences with quick service and friendly staff, while others faced long waits and unhelpful interactions.
Management Concerns
Several reviews highlighted issues with management, particularly regarding unprofessional behavior and lack of support for staff.
- PMPat McFall-MosleyNov 16, 20255.0Customer service representatives at this Xfinity location were quick, kind, and courteous. Shout-out to Reggie who helped refine our plan and went above and beyond to help us (even though he was wearing a Cowboys jersey during the Jaguar game!).
- JSJ. David ShoreNov 14, 20255.0Short wait times, knowledgeable staff
- FPFélix PinzonNov 2, 20251.0It's the worst experience I've been able to have today. The person at the reception is the worst at work. I don't recommend going to this place if she's on her work shift,
- SYSamuel YoungOct 15, 20251.0Had an issue with my Sim card no longer being linked to my phone number, and the rep who was working on it took over 2 months while avoid my calls and not responding to questions about it. Finally had to go to someone else and got it resolved.
- FFFelicia (Fee-Fee)Sep 30, 20255.0Everyone was nice and it was quick, not a wait. I worked with Alntonio and he very direct throughout the process. I exchanged the box and that was it. It wasn’t any problems. However, they will try to sell you another product or service, I respectfully declined.
Frequently Asked Questions About Xfinity Store by Comcast
Where is the Xfinity Store by Comcast located in Jacksonville?
The Xfinity Store by Comcast is located at 11112 San Jose Blvd, STE 4, Jacksonville, FL 32223, USA.
What are the regular business hours of the Xfinity Store by Comcast?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 12:00 PM to 5:00 PM.
Are there any special holiday hours at the Xfinity Store by Comcast?
Yes, for example, the store is closed on November 27 and December 25, but has extended or modified hours on other holidays such as opening from 9:00 AM to 8:00 PM on November 28.
What services does Xfinity Store by Comcast offer in Jacksonville?
They offer services including cable TV, internet packages, home phone service, mobile phone services, home security systems, and business internet services.
Is the Xfinity Store by Comcast currently open during the COVID-19 pandemic and what safety measures are in place?
Yes, the store is open with professional cleaning and social distancing measures. Fully vaccinated customers may not have to wear a mask unless mandated by local or federal guidelines.
What are some nearby places of interest around Xfinity Store by Comcast that customers might visit?
Nearby places include Barnes & Noble bookstore and coffee shop, Starbucks for coffee, and Mandola's Italian Kitchen for dining.
Where can I grab a coffee near the Xfinity Store by Comcast?
You can visit Starbucks or the Barnes & Noble bookstore, both located nearby, for a coffee before or after your visit to the store.
Are there any dining options near the Xfinity Store by Comcast?
Yes, Mandola's Italian Kitchen and Miller's Ale House, a sports bar and seafood restaurant, are nearby options for dining.
How can nearby stores like RadioShack complement a visit to the Xfinity Store?
RadioShack, a nearby electronics and mobile phone store, can be convenient for customers needing accessories or additional mobile products while visiting the Xfinity Store.
How can I find more information or order services online for Xfinity in Jacksonville?
You can visit the Xfinity landing page at https://www.xfinity.com/local/fl/jacksonville/11112-san-jose-blvd.html to learn more or place orders online.