Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Fort Lauderdale. Visit us today at 1550 North Federal Highway, FL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
1550 North Federal Highway, Fort Lauderdale, FL
33304, United States
Hours
Reviews
3.5
951 reviews
5 stars
467
4 stars
118
3 stars
73
2 stars
53
1 star
240
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, many customers reported long wait times and poor service experiences.
Efficiency
Several reviews highlighted slow service and inefficiency, with customers experiencing long waits even for simple tasks like returning equipment.
Staff Knowledge
While some staff members were noted for their knowledge and problem-solving skills, others were criticized for incompetence and lack of training.
Billing Issues
Numerous complaints were made regarding billing practices, including unexpected charges and difficulties in resolving billing disputes.
Store Environment
The store was generally described as clean and well-organized, but some customers noted that staff appeared unmotivated or distracted.
- HHHoward Herskowitz3 days ago5.0After so many frustrating negative attempts at getting xfinity/comcast customer service by phone and waiting for hours on-hold to speak with a human being, and then with very poor unprofessional outcomes, I decided to try my luck by traveling to the xfinity store. Nidia provided me with the positive customer service I expected in my attempted phone calls described above. Nidia was customer-friendly and provided answers to all of my issues to my satisfaction. She is the consummate professional as well, and I truly recommend her for a promotion with the company. I also recommend that xfinity and comcast better improve your call-in customer service FAST, or you risk losing customers who seek satisfactory service with other carriers.
- JBJC Benson5 days ago5.0Last Sunday evening I went to this location to replace my gateway box because it had a loose connection port. The two young men working there wasted no time in taking care of the issue and promptly replaced it. Great customer service.
- JCJavier CameloNov 7, 20255.0Hoy fui atendido por el Mejor vendedor JUAN GRISALES en todos los Años que tengo Usando el servicio de Xfinity no me había sentido tan bien asesorado, Me explico pasó a paso cada pregunta que le hice y me brindó la mejor ayuda que por años no había recibido con esa compañía se tomo todo el tiempo para la atención y felicito a esta tienda por tener personas como Juan en su equipo de trabajo. Javier Camelo M
- JJJustinNov 2, 20252.0Had to come into the store because Xfinity mailed me the same router, after saying I was getting mailed a new router since mine couldn’t handle the speed. I came in just to return the package instead of UPS to be efficient. Was barely greeted by the front desk, and although wasn’t that busy after 30 min I decided to just head to UPS. I say this just to advocate they should have a separate queue for simple tasks.
- KBKareem BelgraveOct 27, 20251.01St and last time with Xfinity. Got stuck with it because of my apartment complex. Called for version fiber and they said I had to get Xfinity. In the same call I was signed up for Xfinity. In 7 months there were 14 maintenance issues where I didn't have internet. At one point no internet off and on for two weeks. Now fed up I go to cancel my service and I was put on a 2 year contract. Now they're trying to charge me $190 for an early termination fee. I'm in store as we speak to return equipment and it's been 50 minutes just to return equipment. With over 15 employees in the store only 4 are working. Serious shout-out to the welcome desk employee Keith. He held his team accountable asking who was doing what because the queue of customers was only increasing. Finally asiated by Juan the assistant manager. It took him less than 30 seconds to print my receipt after standing in one spot for 50 minutes. To make matters worse, the alarm in the store kept going off so if the wait matched with watching 11 Xfinity employees just stare at a wall wasnt enough the alarm was there to drive you up the wall.
Frequently Asked Questions About Xfinity Store by Comcast
What are the operating hours of Xfinity Store by Comcast in Fort Lauderdale?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Where is Xfinity Store by Comcast located in Fort Lauderdale?
It is located at 1550 North Federal Highway, Fort Lauderdale, FL 33304, USA.
What types of internet and cable services does Xfinity Store offer in Fort Lauderdale?
Xfinity offers internet packages, cable TV services, home phone service, home security systems, and mobile phone services in the Fort Lauderdale area.
How can I contact the Xfinity Store in Fort Lauderdale by phone?
You can reach the store locally at +1 305-456-4266 or call the main phone number +1 800-266-2278.
Are there any special health and safety measures at the Xfinity Store in Fort Lauderdale?
Yes, the store follows professional cleaning and social distancing practices. Fully vaccinated customers do not need to wear a mask unless mandated.
Does Xfinity Store by Comcast offer an app for managing services?
Yes, they offer both an Android app and an iOS app available via Google Play and the Apple App Store respectively.
Are there any nearby places to visit when visiting Xfinity Store by Comcast in Fort Lauderdale?
Yes, Nordstrom Rack is nearby for shopping, Mazza Mediterranean Kitchen offers healthy dining, and Trader Joe's is close for groceries and liquor.
Is there a nearby mobile phone store close to Xfinity Store in Fort Lauderdale?
Yes, T-Mobile, a mobile phone store and telecommunications company, is located near the Xfinity Store for your convenience.
Where can I get postal services near Xfinity Store by Comcast Fort Lauderdale?
The USPS post office and shipping center is located nearby, offering convenient postal services when you visit the Xfinity Store.
What are some nearby dining options near Xfinity Store by Comcast in Fort Lauderdale?
You can try Rubio's Coastal Grill for Mexican and seafood dishes, CAO Bakery & Cafe for coffee and bakery items, and Jimmy John's for fast sandwiches.