Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Dover. Visit us today at 1580 N DuPont Hwy, DE to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.6
617 reviews
5 stars
288
4 stars
96
3 stars
46
2 stars
44
1 star
143
What are people saying?
AI-generated from recent customer reviews
Long Wait Times
Customers frequently reported excessive wait times, often exceeding an hour, for service at the store.
Customer Service Issues
Many reviews highlighted poor customer service experiences, including unhelpful staff and lack of responsiveness.
Mixed Service Quality
While some customers praised specific employees for their helpfulness and efficiency, others experienced frustration with the overall service quality.
Accessibility Concerns
Customers expressed dissatisfaction with the inability to reach customer service by phone and the challenges faced by those without online access.
Store Environment
The store was described as busy and sometimes chaotic, with complaints about the lack of staff during peak times.
- DADianna Johnson Atkins2 days ago4.0I'm having issues with my phone. My phone was hacked. We have an Xfinity account so I stopped in to see if they could fix it. We got waited on right away. But we were told that they couldn't help me. We were told that Best Buy maybe able to help.
- SNSlade NeilsonNov 10, 20251.0Get any other service. They try to act like they care with "feedback" but its just all for presentation. This company is horrid.
- SBSusana BetancourtNov 3, 20251.0Make sure you make an appointment before you go to the store otherwise you’ll be waiting about an hour to see an agent. Customer Service needs to be trained better
- SFSusan FOct 25, 20252.0Always a long wait, just like when you call for technical assistance. I often feel like they need to pay me with all the waiting I've had to do for them over the years. They make SOOO much money off of their customers they can afford to have more staff working on the weekends especially. Do better Xfinity.
- GSGeorge SchraderOct 22, 20251.0Busy as hell, only 3 people working. One hour projection turned into 1:45. Once I got called, I was told my matter had to be handled by a supervisor ( who happened to be on vacation till Monday).
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Dover offer?
The Xfinity Store by Comcast in Dover offers cable TV, internet, home phone, home security systems, mobile phone services, and business internet services.
Where is the Xfinity Store by Comcast located in Dover?
It is located at 1580 N DuPont Hwy, Suite 10, Dover, DE 19901, USA.
What are the hours of operation for the Xfinity Store by Comcast in Dover?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
What COVID-19 safety measures are in place at the Xfinity Store in Dover?
The store follows professional cleaning and social distancing protocols. Fully vaccinated customers are not required to wear masks unless mandated by federal, state, or local rules.
How can I contact the Xfinity Store by Comcast in Dover?
You can reach them at their local phone number +1 703-789-8101 or the main phone number +1 800-266-2278.
Can I order Xfinity services online for the Dover area?
Yes, you can order services online at https://www.xfinity.com/locations/delaware/dover
What network technology does Xfinity Mobile offer in the Dover area?
Xfinity Mobile combines America's largest, most reliable 4G LTE network with the most nationwide hotspots for great mobile service.
What other mobile phone providers are competitors to Xfinity in Dover?
Competitors include AT&T, Verizon, RCN, and T-Mobile.
What nearby shopping options are available around the Xfinity Store in Dover?
Nearby shopping includes Dover Towne Center for clothing, Walmart Dover for groceries and general goods, Ross Dress for Less for affordable women's clothing, and Sam's Club for wholesale items.
Are there dining options near the Xfinity Store in Dover where customers can eat before or after their visit?
Yes, dining options nearby include Outback Steakhouse for American steakhouse fare and Sam's Club Cafe for casual dining.
How can customers using public transit find or access the Xfinity Store by Comcast in Dover?
The Xfinity Store is near various commercial centers and stores providing multiple access points, but specific transit stations were not listed; customers may use local transportation nearby Dover Towne Center or major shopping areas.