Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Washington. Visit us today at 715 7th St NW, DC to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.1
322 reviews
5 stars
139
4 stars
18
3 stars
19
2 stars
18
1 star
128
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some employees provided excellent service, many customers reported poor experiences with unhelpful staff and long wait times.
Wait Times
Customers frequently complained about excessively long wait times, often exceeding an hour, which led to frustration and dissatisfaction.
Staffing Issues
Numerous reviews highlighted that the store is understaffed, contributing to the slow service and long waits.
Mixed Experiences
Some customers had positive interactions with specific employees, praising their helpfulness and professionalism, contrasting with the overall negative feedback.
Store Environment
The store was noted for being clean and well-organized, but the service experience was marred by inefficiencies.
- DADick AdamsNov 14, 20252.0We scheduled an appointment for 1:00 PM and arrived early. However, we still had to wait for an hour beyond the scheduled time. Several other had been waiting for over two hours. It appeared that the office was understaffed on that day, as they kept adding staff. Approximately eight elderly patients who clearly required assistance were not provided with any assistance. As I am relocating abroad, I require an appointment on the day the initial appointment was set. I am still waiting as I type this. I sincerely hope that this message is noticed and that someone contacts me to offer me a credit or some form of compensation.
- HTHonest TOct 31, 20251.0That’s the worst internet & TV store in DC! I waited more than an hour just for them to check my balance so as no one was able to assist me, I walked away
- AHanthony harrisOct 27, 20251.0Trash. Customer service is straight trash.
- HMHiwot MelkaOct 23, 20251.0I never experience like this thing in other company before they are not give respect for the customer. we all in the office they start vacuum the store by cleaning company i have allergy issues i try to ask the manager her name i think voy she said "sorry I give them permission to do it if bother you you can change the place" I told her thus is costumer service for you? Thank you. But the good thing the salesman eddy was the one give me service really amazing. With amazing personality Thank you eddy for your good service and respect.
- RPRebecca PetersOct 9, 20251.0I wish I could give fewer stars. Understaffed, prepare to wait over an hour just to return equipment that should take 3 minutes to scan in and return. Irate customers yelling at the poor staff here — Xfinity should improve staff at this location or make it possible to schedule a specific slot for individual customer needs. Worse than the DMV.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Washington, DC offer?
Xfinity Store by Comcast offers internet services, cable TV, home phone service, mobile phone services, and home security systems in Washington, DC.
Where is Xfinity Store by Comcast located in Washington, DC?
The store is located at 715 7th St NW, Washington, DC 20001, US.
What are the operating hours of Xfinity Store by Comcast in Washington, DC?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does Xfinity Store by Comcast follow health and safety practices during COVID-19?
Yes, the store implements professional cleaning, social distancing, and fully vaccinated customers do not have to wear face masks unless mandated by local, state, or federal guidelines.
How can I contact Xfinity Store by Comcast in Washington, DC?
You can call the local phone number at +1 703-789-8101 or the main phone at +1 800-266-2278.
Where can I order Xfinity services online for Washington, DC?
You can order Xfinity services online at https://www.xfinity.com/locations/district-of-columbia/washington.
Which competitors does Xfinity Store by Comcast have in Washington, DC?
Competitors include AT&T, Verizon, RCN, and T-Mobile, which also offer mobile and internet services in the area.
Which nearby places can I visit around Xfinity Store by Comcast in Washington, DC?
Nearby places include Xfinity, Comcast, Aveda Institute Washington DC, Lime Fresh Grill, Urban Outfitters, Bed Bath & Beyond, and Residency at Gallery Place.
What transportation options are nearby to Xfinity Store by Comcast in Washington, DC?
Gallery Place station, a nearby train station, provides convenient public transportation access to the Xfinity Store by Comcast.
Are there dining options near Xfinity Store by Comcast where I can eat before or after my visit?
Yes, nearby dining options include Lime Fresh Grill, Chipotle Mexican Grill, Chopt Creative Salad Co., HipCityVeg, CIRCA at Chinatown, and La Tasca DC.