Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Washington. Visit us today at 715 7th St NW, DC to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.1
334 reviews
5 stars
144
4 stars
20
3 stars
19
2 stars
18
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and dedication, many reviews highlighted poor overall customer service, including long wait times and unhelpful interactions.
Wait Times
Numerous customers reported excessively long wait times, often exceeding the estimated duration, leading to frustration and dissatisfaction.
Staffing Issues
A common theme was the need for more staff, as many customers noted that the stores appeared understaffed, contributing to the slow service.
Mixed Experiences
Some customers had positive experiences with specific employees, while others faced significant challenges, indicating inconsistency in service quality.
- CDChad Dennis5 days ago1.0Horrible customer service from the people in the front wouldn't recommend.
- NSNicholus SouthernJan 2, 20261.0First they are charging me to adjust for the prediction of next year's monthly bill. I never missed a bill in 36 months but there is a month were my paid bill doesn't show up. October 2024 2025 into November and they trying convince me that the bill never got paid. The fixed in April 2025 on a phone call where the admitted it was a system flaw. I'm not paying extra on a non fluctuating bill. After 2.5 hour caur call with the fraud department they said just keep paying the bill later and it will self adjust. I said are you trying to bait me into a situation of negligence of my bill. Then they can only credit the projected bill not the current one even though the bill has been paid. Then, customer service says the payment is not showing... duhhh! I go on to explain that someone has backdoored the system to make appear as if I missed a payment. I said it's wildly perplexing that the same thing happened last year. Fast-forward to this and my bill is the 10 dollars difference from the amount paid, and after speaking with the fraud department they explained when your yearly service is up it will be 10 dollars less than the October /November bill. I asked it this what I will be expecting to be paying for next year he says yes. I said it is a reason then you just want to see what I am willing to pay? Well yes... I said that's illegal to do that you'll have me thinking it's something wrong when you're trying to test my money. That's a presumably predatory practice. Then you try to ach drafting my account to cause an overpaying situation. I'm going to be notifying the bbb and ftc because this an unfair business practices. I wonder how many other people they done this to? I'm also questioning the accuracy of the account because of this situation. I furthermore explained that I've been in this similar type of situation twice not with just Comcast/Xfinity. I asked is it a possibility that the payment got lost? The gentleman said no, because it would be listed here showing me what he sees on his screen. I reluctantly said okay. I have had payments show up six months late that I've paid because it was lost. You probably think I'm welling¡¡! But the truth is I've been there and done that.
- KKKaavya KrishnaDec 24, 20255.0Excellent and quick service by Bosc! So pleasantly surprised by how efficient everything was :) 5 stars
- PSPeace SegbedziDec 23, 20254.0I usually don't like going to the Xfinity store because sometimes the wait is too long. It wasn't too bad this time.
- DPDoris “Ms Dee” PalmerDec 19, 20251.0I was try to lower my bill. and instead I was tricked into getting a Cell phone Which still lead my bill to 300.00 If you are misleading Customer it's not fair I'm so upset about how high my bill is With no movie channel. I'm leaving Comcast .
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Washington, DC offer?
Xfinity Store by Comcast offers internet services, cable TV, home phone service, mobile phone services, and home security systems in Washington, DC.
Where is Xfinity Store by Comcast located in Washington, DC?
The store is located at 715 7th St NW, Washington, DC 20001, US.
What are the operating hours of Xfinity Store by Comcast in Washington, DC?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Does Xfinity Store by Comcast follow health and safety practices during COVID-19?
Yes, the store implements professional cleaning, social distancing, and fully vaccinated customers do not have to wear face masks unless mandated by local, state, or federal guidelines.
How can I contact Xfinity Store by Comcast in Washington, DC?
You can call the local phone number at +1 703-789-8101 or the main phone at +1 800-266-2278.
Where can I order Xfinity services online for Washington, DC?
You can order Xfinity services online at https://www.xfinity.com/locations/district-of-columbia/washington.
Which competitors does Xfinity Store by Comcast have in Washington, DC?
Competitors include AT&T, Verizon, RCN, and T-Mobile, which also offer mobile and internet services in the area.
Which nearby places can I visit around Xfinity Store by Comcast in Washington, DC?
Nearby places include Xfinity, Comcast, Aveda Institute Washington DC, Lime Fresh Grill, Urban Outfitters, Bed Bath & Beyond, and Residency at Gallery Place.
What transportation options are nearby to Xfinity Store by Comcast in Washington, DC?
Gallery Place station, a nearby train station, provides convenient public transportation access to the Xfinity Store by Comcast.
Are there dining options near Xfinity Store by Comcast where I can eat before or after my visit?
Yes, nearby dining options include Lime Fresh Grill, Chipotle Mexican Grill, Chopt Creative Salad Co., HipCityVeg, CIRCA at Chinatown, and La Tasca DC.