Xfinity Store by Comcast

Reviews

• MG

  Maureen Gauvin

  2 days ago
  5.0
  Tech was amazing fixed my problem and made sure both my cell phone and iPad were working. Give him a 100 percent .
• MP

  Michael Pratt

  Nov 4, 2025
  1.0
  Very unorganized, no one was at the front desk
• AD

  Alfonso Demagistris

  Oct 17, 2025
  5.0
  I was in and out in 10 minutes to exchange a box
• MP

  Melissa Murphy Putetti

  Oct 10, 2025
  1.0
  If I could leave negative stars I would. This is for the company in general, not just the store location. I have never dealt with so much frustration and aggravation from any company or business in my life. Their customer service is beyond atrocious. I have never found it more difficult to get a live person on the phone. Using bots on the phone and online chats can only help so much. I cannot even imagine being someone who has a hearing or vision problem or being elderly or someone who is not tech savvy try to navigate through the online chat to try and resolve their problems. The amount of times I had to speak to the “online agents” on the live chat was pathetic. After the first time, I thought I was dealing with a personable, helpful person who I exchanged pleasantries with. But after the 15th time of speaking with them I had their script memorized, from their questions about my day and my family to them asking for the umpteenth time if I wanted to purchase their phone plan. I do not know how many times I was told to “restart” and “reset” my modem as if that I hadn’t already tried that or been told to do that every previous time I contacted support. The final straw was when I needed to have a technician come to my home to fix the issue I was having with my internet. A mere hour after he left my internet was worse than it was before. Again I spent hours on the chat to file my complaint and they “ran their tests” and was told that they needed to send a tech to come back out and do work on the lines that connect to my house and check my outlet. The next day the tech came back and was at my home for all of 5 minutes and did neither of the things I was told he was being sent there to do and I was still left with a terrible internet connection. The next day I signed up for a different internet and tv carrier. When I called to cancel my xfinity plan, I was naturally sent to the live chat and was told I can arrange a call back phone call… DAYS later. I eventually managed to get a live person on the phone and was able to cancel my plan and was told to drop off the tv box and modem equipment at the nearest xfinity location and we’d be free. What was supposed to be a minute long process ended up taking nearly an hour. The incompetent workers at the store location had me “take a number” and made me wait an obscene amount of time for something that I was supposed to be in and out about. In conclusion, if it came down to having to have an xfinity plan again or to be stranded in the desert with a festering open wound on my ass, I’d gladly take the desert.
• CR

  CARL R

  Oct 7, 2025
  5.0
  Very helpful good service

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