Xfinity Store by Comcast

Reviews

• OR

  Orquidea Resto

  6 days ago
  5.0
  Excelente servicio!
• DL

  Destiny Lopez

  Oct 23, 2025
  1.0
  Too many hidden fees, too pushy, automated services suck… I was told there was self service, recieved the box, found out there wasn’t a connection and was forced to use a technician, and only had the stuff for 1 day! Yet still was charged 50+25 dollars for returning the equipment… CRAZY
• JM

  John McElligott

  Oct 4, 2025
  5.0
  Dani the assistant store manager is beyond professional, knowledgeable and very thorough in getting my needs taken care of quickly and efficiently. When you go there it is worth the wait to have her customer service
• NS

  Nepenthes Spectabilis

  Oct 2, 2025
  1.0
  If I could give zero stars, I would. I booked an appointment for 10:00 to replace my old, beat-up iPhone 14—something I’ve been meaning to do for a while. When I pulled up, I was shocked to see at least ten people already lined up at the door before the place even opened. There’s no way all of them had appointments, especially since I tried to book two appointments—one for myself and one for my wife—at the exact same time, and the system wouldn’t even allow it. Once they finally let us in, there were three employees trying to handle a crowd of straggly-looking customers. After waiting and finally being called, they couldn’t even get my business account to pull up properly on their tablets. And to make things even worse, one of the employees actually harassed me for “cutting the line,” when in reality I was just there for the appointment I had booked days before. The whole experience left me feeling disrespected, ignored, and like my time didn’t matter to them at all. This wasn’t just a small inconvenience—it’s unacceptable treatment, especially when I’m trusting them with both my phone and internet business accounts. I won’t be coming back, and I’m actively looking for a provider that values quality of service and respects the customers who actually make appointments, instead of treating us like numbers in a crowd. I left with a bitter taste in my mouth and no new phone.
• KA

  Kayla Adams

  Sep 27, 2025
  1.0
  My husband walked in to buy a new phone since his old phone got lost as we were traveling and the representative named Tyesha was incredibly rude and off putting. Her tone was loud and aggressive as she told my husband that he physically could not be in the store or she would lose her job for helping him buy a phone because the account is under his father‘s, who does not live in the same state as us and physically could not be in the store with us. My husband simply ask questions Stating if it was possible for him to call his father so that he could get the permission over the phone and the representative reluctantly agreed to it, and then told both my husband and his father that my husband could not buy a phone in store. She then stated that it was his problem to work through and would have to call Xfinity customer service Which we had already done and they had directed us to go in store. This has been a completely roundabout experience, I would never recommend Xfinity to anyone and their customer service needs to be improved massively if they wanna keep any type of customers in there phone services.

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