Xfinity Store by Comcast

Reviews

• ZV

  Zoraida Vargas

  Jan 4, 2026
  1.0
  My husband visited your store to return old equipment and, at first glance, the experience appeared promising. The greeter was polite, and the store itself was clean and well organized—setting reasonable expectations for a professional interaction. Unfortunately, those expectations were quickly dismantled once my husband reached the customer service counter and was assisted by Abdul Wali A. After placing the equipment on the counter, the CSR asked for the phone number on the account and then struggled to locate it. When my husband attempted to assist in resolving the issue, Abdul Wali A abruptly told him to “wait,” using a tone more appropriate for reprimanding a child than addressing a paying customer. Without further explanation, he took the equipment and disappeared. He later returned with a receipt, stated “rate me a 10,” and walked away—again—without offering any clarification, professionalism, or basic courtesy. The entire interaction was rude, dismissive, and thoroughly unprofessional. Being asked to give a perfect rating after such behavior was not only inappropriate but frankly outrageous. If this is the level of customer service currently being accepted, management and training should be seriously reevaluated. Quite honestly, hire me as the store manager, and I can assure you the store would be maintained in tip-top shape, with staff who understand professionalism and respect for customers. P.S., we are taking our business to Frontier Sincerely, A Very Unimpressed Customer
• CT

  Carrie Ann Tremblay

  Jan 3, 2026
  1.0
  O stars Extremely poor customer service
• MM

  Michael McLaughlin

  Jan 2, 2026
  1.0
  Went in there to pick up a online order and I had to check in and dude told me 30-45 min wait that is absurd to pick up something and then watched one employee just walking around while people were sitting there waiting it was insane to me on top of that there were people laying down across the seats one person sleeping shoes off I couldn't believe it unfortunately my building only has hardwired Xfinity Service so I'm forced to use you guys a service but trust me if I had a choice I would be using different service just the experience in the store was such a turn off I think it's completely unnecessary to have some dude standing at the door when you walk in with a tablet just signing people in he should be able to help people with their pickups and returns as well as checking people in
• RS

  Robbie Sambat

  Dec 23, 2025
  2.0
  Exceptionally long wait with no customer service interaction just so I can return equipment. I realize people can be busy but there are ways of acknowledging customers.
• JV

  Jess V

  Nov 29, 2025
  1.0
  This place is terrible! I walked in and the young female greeter literally just stood there with a tablet looking into space leaving us wondering if she was there to help us, greet us or what. She said nothing and didnt look at us. I said "we are here about our plan" She continued to say nothing, look at the tablet and eventually asked the name on the account. After looking it up, she said have a seat. I just stood there wondering what just happened. After that we just watched her stand there looking down and doing nothing on her tablet for a while. As a former retail manager, NEVER IN A MILLION YEARS would I allow that in a paid employee. In the 1st 3min, I felt ignored, confused and unsure if I wanted to do business there. It got worse.... when finally called, we were quoted $90 for cable when online we were quoted $60/month. Let me get this straight...we drove to the store just to find out we would be quoted more? Then he told us we need to keep a credit card on file. Um, No. These companies are doing this to bill you whatever they please and then its your problem after. Nobody is keeping a hand in MY wallet but me. Bottom line, customer service here is severely lacking and I know everyone walking in, felt it too. Im disgusted at the lack of motivation by younger people today. No pride in their appearance and so sense of customer care.

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