Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Middletown. Visit us today at 814 Washington St, CT to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
814 Washington St, Middletown, CT
06457, United States
Hours
Reviews
3.3
254 reviews
5 stars
101
4 stars
47
3 stars
16
2 stars
10
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, with many customers feeling ignored, disrespected, or receiving inadequate assistance.
Long Wait Times
Many customers reported long wait times both in-store and on the phone, often leading to frustration and dissatisfaction.
Billing Issues
Several customers experienced billing errors and difficulties resolving these issues, leading to complaints about overcharging and lack of support.
Mixed Staff Performance
While some staff members received praise for their helpfulness and professionalism, others were criticized for being unprofessional and unhelpful.
Service Reliability
Customers frequently mentioned issues with service reliability, including dropped connections and problems with service activation.
- PPPhilOct 17, 20251.0Absolutely rude and disrespectful service from the employees and manager who work here. They are disgusting and unprofessional. Xfinity needs to audit this location.
- GMGeri McGladriganSep 7, 20251.0I’m done talking to a computer. No help and can’t access a human.
- DWdamian wAug 11, 20251.0The customer “service” at this place is part of the reason why I cancelled all of my services. Switch to Frontier fiber internet and a streaming service.
- SLScooter LesJul 31, 20251.0Took over 3 hours to get signed up for Internet service, they kept pushing other services, they don't know what the heck they are doing, refused to take back a cell phone which gotten from there, (never even opened) so had to mail it in, even when decided did not want it they kept bugging me to get cell phone service on line Xfinity, plus after 8 times of complaining still linking account pages in Spanish, said would fix the issue and they never did so had dropped them within 2 weeks of having them. STAY AWAY FROM XFINITY! Glad I had decided to go with a different Internet provider.
- JSJoe SeffJul 23, 20251.0Xfinity billing department is the worst! They owe us over $200 for a billing error. Send us a cancelation threatening letter for non payment. Calling customer service, on hold for 71 minutes then get disconnected every time we call. Store manager at this location doesn't call back as the assistant manager promised. Time to change to a better customer oriented business. Will be canceling our service as soon as we get our $ back.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services are offered by Xfinity Store by Comcast Branded Partner in Middletown, CT?
We offer cable TV, internet services, home phone service, home security systems, and mobile phone services in Middletown, CT.
Where is the Xfinity Store by Comcast Branded Partner located in Middletown?
Our store is located at 814 Washington St, Middletown, CT 06457.
What are the operating hours of the Xfinity Store by Comcast Branded Partner?
We are open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM. We are closed on December 25th for the holiday.
How can I contact the Xfinity Store by Comcast Branded Partner in Middletown?
You can reach us at our local phone number +1 860-505-1130 or our main number +1 800-934-6489.
Where can I find more information or make a reservation with the Xfinity Store in Middletown?
Visit our website at https://www.xfinity.com/local/ct/middletown/814-washington-st.html for more details and reservations.
Does the Xfinity Store have a social media presence?
Yes, you can find us on Facebook at https://www.facebook.com/103226702747198 and Instagram with the handle @xfinity.
What are some nearby places of interest near the Xfinity Store in Middletown?
Nearby you can find Vetco Vaccination Clinic for your pets, the discount store Big Lots, and several restaurants like Fortune Wok and Wingstop.
Is there a convenient fitness center near the Xfinity Store by Comcast in Middletown?
Yes, both Wow Fitness and Planet Fitness gyms are nearby, offering options for active lifestyles and martial arts classes.
Are there pet-related services near the Xfinity Store in Middletown?
Yes, Vetco Vaccination Clinic and Petco, which offers pet grooming and supplies, are located close to our store.
Can customers visit an optometrist near the Xfinity Store?
Yes, City Eye and LensCrafters, both providing optometry and eyewear services, are conveniently located nearby.