Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Groton. Visit us today at 220 Connecticut 12, CT to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.1
474 reviews
5 stars
184
4 stars
55
3 stars
31
2 stars
25
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and difficulty reaching representatives.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were described as rude and unprofessional.
Service Issues
Numerous complaints were made about unreliable internet service, billing problems, and lack of transparency regarding service plans.
Store Experience
Customers noted that the store was often crowded and had long wait times, making it difficult to receive assistance.
Positive Interactions
Despite the negative feedback, some customers had positive experiences with specific employees who provided excellent service.
- GGGC6 days ago1.00 stars HORRIBLE SERVICE. Took 45 minute just to drop off a modem. And they cant even explain the services and what you are paying for correctly. They were trying to scam me and wasted my time, and the 20 people who were waiting after me.
- JSJohn SenningNov 16, 20252.0Poor service from greeter at check in point Bad attitude!!! 2stars only because of Austin Long wait if no appointment still a wait will an Appointment !!!! Only one efficient employee Austin Had to wait 45 minutes just to drop off return equipment!!!
- MWMark WeberNov 15, 20251.0What started out as a great pleasant store interaction for upgraded plan, new phone and watches has turned into a nightmare. I returned the two watches but have been billed for the in both November bill and now December. Xfinity says that Groton store has not returned the watches to the warehouse . The two watches billed for have been returned to the Groton store. No luck asking xfinity to Subtract the Dec installment charges, add the 35 Dollar restocking fee, refund me the Nov installment charges and reissue the bill. My escalation case number is 001916231. Two nights with virtual assistant, 3 nights with live assistants on the help line. I’m at end of my rope. It’s inattention, negligence or worse by the Groton store. In frustration I book appointments which I don’t attend sending them my case number. No call backs, no apology, no resolution. Just an ongoing nightmare. I admit being rude about returning the watches because of confusion over terms and pricing but that does not absolve passively aggressive billing me continually for merch I returned to this store.
- SCSusan CohenNov 12, 20253.0I’ve been twice to this location. Once to return equipment. Promptly greeted by an agent. It was a seamless process. I would give that a five. Today I went to drop off snacks for our troops overseas. This location is collecting for boxes for boots! It was all over the TV today. The agent had no idea what I was talking about. The manager informed her that there was a small box in the back to collect donations. I give this a one. A box out front would prominently support the project. There’s a Stop & Shop 100 feet away where people who are waiting could run and get some snacks for our troops! It should not be hidden in the back. Of all of our cities in Connecticut, Groton should be most sensitive to the arm services!
- RMRoland MichelliNov 11, 20252.0Just needed to drop off an old internet "gateway". TLDR: I'll never go back to a store location again. The regular store was closed due to flooding, I believe, and the alternate site was a tiny building with a bunch of people hanging out outside. I literally asked "Is there an employee here somewhere?" Someone came running with a clipboard and said there were 8 people ahead of me. No. Just no. Do better Xfinity. Laptops are cheap for this kind of work. No excuse for this kind of waste of your customers' time.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast offer in Groton?
Xfinity Store by Comcast in Groton provides internet services, cable TV, home phone service, home security systems, and mobile phone services.
Where is Xfinity Store by Comcast located?
The store is located at 220 Connecticut 12, Groton, CT 06340, USA.
What are the regular operating hours for the Xfinity Store in Groton?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Are there any special holiday hours for Xfinity Store by Comcast?
Yes, the store has varied holiday hours including closures on November 27 and December 25, and reduced hours on some other holidays.
What health and safety practices are in place at the Xfinity Store in Groton?
The store practices professional cleaning and social distancing; fully vaccinated customers are not required to wear a mask unless mandated.
How can I contact the Xfinity Store by Comcast in Groton?
You can contact the store by calling +1 800-266-2278.
Does Xfinity offer mobile apps for managing services?
Yes, Xfinity offers mobile apps available on both Android and iOS platforms for service management.
What nearby automotive services are close to Xfinity Store by Comcast?
Near the store, Girard Nissan offers car sales and a gas station, and Gold Star Collision Center provides auto body and repair services.
Are there healthcare providers near Xfinity Store by Comcast in Groton?
Yes, there are several nearby providers including Ruslan Maidans DDS (dentist), Eastern Connecticut Dermatology, and Community Health Center among others.
What nearby accommodations can I find near the Xfinity Store in Groton?
Nearby lodging options include Windsor Motel, Flagship Inn & Suites, and Flagship Inn and Suites for travelers visiting the area.