Xfinity Store by Comcast Branded Partner

Reviews

• KC

  K C

  Dec 9, 2025
  1.0
  NEGATIVE ZERO Stars! Worst customer service - there is NO customer service! When you cancel your internet, they don't tell you there is now a $25 fee on your mobile account. Then when you cancel your mobile account they lock your phone and you have to fight with the company in the store for 2 hours and demand they unlock the phone. I didn't owe any money on my phone or account so there was NO reason to lock it! Took 5 hours of dealing with it before it was unlocked. TOTAL incompetence! Don't even try to use their "chat" option to resolve issues. They keep changing "agents" and then just disconnect. RUN FAR AWAY FROM XFINITY!
• JV

  Jess V

  Dec 4, 2025
  5.0
  After spending several days, sometimes 6hrs in one sitting, with online support and traveling to Plainville CT office(which was terrible), we came here. How vastly different the service was here! We were greeted right away by Oswald who immediately worked hard to fix all the problems that online employees created(Both our lines were ported to the same phone and after 6hrs, they couldnt fix it online). While waiting in store for him to do that, I witnessed the other employees working to help one another as well as the other customers coming in. They were kind, knowledgeable and prompt to help people. One even thanked a customer, who was a police officer, for his service♡ Like any place, there are waves of people that walk in at any given time and you can only do the best you can but at least in this store, everyones working and treating people with respect and thats a HUGE difference from the other store Ive been in. I really feel there is nothing like human interaction when rectifying a problem. Thats something AI and outsourcing can NEVER DO and it where companies are failing miserably. If thats the future, than the future isnt good. Sidebar: I read a derogatory review below regarding an older gentleman. I will say that while I was there, an older gentleman walked into the store, past everyone else waiting and disturbed the guy working with us. He rudely expected the employee helping us to drop everything to process his check payment. He refused to wait his turn and made rude comments about how they should hire more than 3 people so he could process his check payment. I cant help but wonder if this was the same man in the review below because its noted that the employee said he does this all the time. If it is, this mans entitlement is the problem, not the employees.
• SR

  Spring Robertson

  Dec 3, 2025
  5.0
  I was helped by Vincent today. He was very polite, professional and solved my problem in 15 mins. First day in a week with TV! Thank you Vincent! You deserve a raise!
• ID

  Isabelle Dorman

  Nov 28, 2025
  5.0
  Vincent was very helpful with selecting and setting up my new phone. My family is not the most tech savvy and we were a bit impatient with transferring time, but the team was incredibly helpful throughout the process especially with a busy Black Friday. Can’t thank them enough!
• SW

  Shirley Wainman

  Nov 15, 2025
  5.0
  I had agreed to purchase Xfinity mobile, they took over my phone and for fours days of talking to eight agents, no one could set me up, so frustrating. I decided to go to the Xfinity store in Canton where a very nice young lady greeted me her name is Amanda. She set my phone up and updated it all, she is so very kind, appreciate all she had done for me. She also took care of me for being a loyal customer for 44 years. Amanda, I can’t thank you enough, Shirley

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