Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Thornton. Visit us today at 880 E 88th Ave, Suite 100, CO to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.3
808 reviews
5 stars
337
4 stars
128
3 stars
54
2 stars
43
1 star
246
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service experiences, with some employees praised for their helpfulness and professionalism, while others were described as rude and unhelpful.
Staff Knowledge
Several reviews highlighted a lack of knowledge among staff, leading to incorrect information being provided and unresolved issues.
Service Efficiency
Customers reported long wait times and inefficient service, with some expressing frustration over the time taken to resolve issues.
Mixed Experiences
While some customers had positive experiences with specific employees, many others reported negative interactions, suggesting inconsistency in service quality.
- CGChilo Camaney GonzalezJan 5, 20262.0Mal servicio te dicen un precio y después te mandan el bill con otro precio. Que poque te pasas del paquete que te dan pero porque no te lo explican desde principio
- JSJoey SalazarJan 3, 20263.0Always a wait, parking is a hassle, not a pleasant experience.
- MGMonique GDec 15, 20251.0Please anyone looking for Quality CUSTOMER SERVICE and logical resolution DO NOT go to this location. The location at the Orchard Mall might be further but it is well worth it. This location on 88th/Washington has the most unprofessional and disrespectful staff I've ever dealt with, by the store Manager Sierra and tech Paul. First off, It has been a nightmare transferring mine and my families service over to xfinity. They do not make it easy and/or transparent. However, aside from the technical issues, I went into the store to get my new device activated, Paul was the tech who brought me back to assist me. He was very quick to take my phone and start going through the set up process, which I specifically requested him to keep the phone down on the desk so I can follow along with his process. He then got up and walked away with my phone to show another tech, (not the manager). I of course had to walk over and inform him I would like to have my phone back while I wait for the manager. He felt it was okay to roll his eyes and whatever me while rudely handing me my phone back. In which when Sierra the store manager came over, I tried to explain my frustrations, thinking her being the manager would help recover the horrible experience, but all she did was continuously interrupt me to say "what's going on with your service". She did not care to empathize whatsoever, or have any apology for her rude employee. So after about the 3rd time of her rudely interrupting my explanation, I smiled and chuckled to myself out of disbelief, because clearly this is not a funny matter to me, at all, and she then follows up with, "Do you have a problem, because you can go to another location". So thats exactly what I did. But its just so overwhelmingly frustrating when you are paying for a service where even the "Management" unprofessional standards have become accepted.
- EYErica YDec 12, 20251.0They can’t access your account they buy your account they can’t give you a pen to leave the company they take your number you have for your whole life and nobody’s really even hear you out. I help you try to speak to her management and everybody tells you no there has to be something that could actually help you.
- GMGerald MDec 6, 20255.0I recently visited the Xfinity store and had the pleasure of being helped by Zuli. She is absolutely amazing! From the moment I walked in, she was friendly, patient, and incredibly knowledgeable. She helped me understand all my options, answered every question, and made sure I left with the best plan for my needs. Her energy, professionalism, and genuine care made the whole experience so easy and enjoyable. If you go to this store, ask for Zuli she’s the best!
Frequently Asked Questions About Xfinity Store by Comcast
Where is the Xfinity Store by Comcast located in Thornton?
The Xfinity Store by Comcast is located at 880 E 88th Ave, Suite 100, Thornton, CO 80229.
What are the typical opening hours of the Xfinity Store by Comcast in Thornton?
The store is open from 10:00 AM to 7:00 PM Monday through Saturday, and from 11:00 AM to 5:00 PM on Sundays.
Does the Xfinity Store observe any holiday closures?
Yes, the store is closed on November 27, 2025, for the holiday.
What products and services does Xfinity Store by Comcast offer in Thornton?
They provide services including cable TV, internet, home phone, home security systems, mobile phone services, and business internet solutions.
How does the Xfinity Mobile network benefit customers in Thornton?
Xfinity Mobile combines America's largest, most reliable 4G LTE network with the most nationwide hotspots to deliver reliable mobile service.
Are there any health and safety measures in place at the Xfinity Store?
Yes, they maintain professional cleaning and social distancing. Fully vaccinated customers generally do not need to wear masks unless mandated by authorities.
How can I find the Xfinity Store online or make a reservation?
You can visit the store's web page at https://www.xfinity.com/local/co/thornton/880-e-88th-ave--suite-100.html or make a reservation through the same link.
What nearby shopping centers can I visit when going to the Xfinity Store in Thornton?
Plaza Las Americas shopping center is nearby where you can shop and dine before or after your visit to the Xfinity Store.
Are there convenient food options near the Xfinity Store by Comcast in Thornton?
Yes, Papa John's Pizza is nearby, offering pizza and fast food options for a quick meal during your visit.
What other services are available near the Xfinity Store that might be useful to customers?
Nearby services include Fred Loya Insurance for insurance needs, Jackson Hewitt Tax Service for financial advice, and multiple locksmith services like Minute Key and KeyMe Locksmiths.