Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Longmont. Visit us today at 1242 S Hover Road, CO to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.7
527 reviews
5 stars
308
4 stars
43
3 stars
26
2 stars
32
1 star
118
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly highlighting individuals like Roberto and Ethan for their exceptional service.
Service Issues
Numerous reviews mentioned ongoing problems with internet reliability and billing issues, leading to frustration among customers.
Long Wait Times
Several customers reported long wait times both in-store and on the phone, indicating a need for better customer flow management.
Mixed Experiences
While some customers had positive interactions, others expressed dissatisfaction with misleading information and poor communication from the company.
Staff Knowledge
Customers noted that while some staff were knowledgeable and helpful, others seemed less informed, leading to inconsistent experiences.
- SSS!Nov 16, 20251.0HORRIBLE EXPEIRENCE!!!!!! I brought 7 UNLOCKED devices from another carrier and was told that that are ALL compatible with XFINITY. 5 of the seven, no problems switching networks. The other 2 however.... The First We had to go to the store 3 times in 5 days to get it resolved. 3 WEEKS, 6 TRIPS TO THE STORE (25 minutes from my home)AND OVER 4 HOURS ON THE PHONE WITH CUSTOMER SERVICE AND MY DAUGHTERS PHONE STILL ISNT WORKING. I am so utterly disappointed and angry at this attempt at customer service. I was told the phone was compatible then told the phone we brought had a 5% chance of not being compatible with the network. Was THEN told I had to buy a phone and would that they would discount it. NOPE, Apparently because I BROUGHT 7 devices I was not allowed to finance a phone despite having the credit for it because I was at the MAX line limit. Called customer Service They put a ticket in (which I can only assume was imaginary) to fix the line limit. Went back to the store a few days later and the say NOPE, wasn't fixed! Called Customer Service again (on the phone 2.5 hours that time) the try to help with the phone finance thing. NOPE they put another "Ticket" in this time saying it will be a week or two. GO BACK TO THE STORE, they say "OH , the phones damaged. let's put in a insurance claim!".... We pay the deductible. They reimburse us with a credit on account (only positive thing in this whole nauseating experience). Bring the NEW phone in.......NOPE "Those phones aren't compatible with our network" AM I ON A PRANK SHOW?!?!?!?!?!?
- RHRaymond HoppesOct 22, 20255.0Love to get phones there
- TPTrevar PetersenOct 16, 20251.0Do not use moved into a condo that was supposed to be move in ready xfinity internet, first condo did not have a router so I had to pick that up, I got that but when I tried to setup it is showing no connection, they want to send technician but are saying it will take 3 days, so much for move in ready
- SGS GTSep 22, 20255.0I had an appointment set up for today to get a new iPhone with Xfinity mobile and Bailey took me through the whole process and answered all my questions. It was a great experience and I walked out with my new phone. It did take a little over one hour, but I planned for that.
- MCM CiampiSep 18, 20255.0LNX deserves a pat on the back! Even though it was getting close to closing time he did not rush me, and was very polite, and funny! Great smile and sense of humor! He and the other gentleman there when I walked in both welcomed me and asked what they could help me with. Same when I went in the other day to pick up the new Gateway. Whoever the gentleman was with longer hair had the same welcoming attitude and smile, even though it was crazy busy! This store has some very good employees! Knowledgeable too! Nice to see great customer service still exists!!! All 3 deserve a pat on the back. It made my day!!!
Frequently Asked Questions About Xfinity Store by Comcast
What types of services does Xfinity Store by Comcast offer in Longmont, CO?
Xfinity Store by Comcast offers services including cable TV, internet, home phone service, home security systems, and mobile phone services in Longmont, CO.
Where is Xfinity Store by Comcast located?
The store is located at 1242 S Hover Road, Suite 100, Longmont, CO 80501, United States.
What are the store hours for Xfinity Store by Comcast in Longmont?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Are there any special COVID-19 safety measures at the Xfinity Store?
Yes, the store follows professional cleaning and social distancing practices. Fully vaccinated customers do not need to wear a face mask unless required by federal, state, or local mandates.
How can I contact Xfinity Store by Comcast in Longmont?
You can reach them by phone at +1 303-684-3345 or their main phone number at +1 800-934-6489.
What competitors are monitored alongside Xfinity Store by Comcast in Longmont?
Competitors tracked include AT&T, Verizon, RCN, and T-Mobile.
Is there an online site to learn more or make reservations for Xfinity services in Longmont?
Yes, you can visit https://www.xfinity.com/local/co/longmont/1242-s-hover-road.html to learn more or make reservations.
What nearby shopping options are available close to Xfinity Store by Comcast in Longmont?
Nearby shopping options include Village at the Peaks shopping center and stores like Maurices and Samuels Diamonds.
Are there dining options near Xfinity Store in Longmont for customers to enjoy?
Yes, customers can enjoy nearby restaurants such as Jersey Mike's Subs, Ozo Coffee, Tiffins India Cafe, Parry's Pizzeria & Taphouse, Teriyaki Madness, and Raising Cane's.
Can I visit other service-oriented businesses when I go to Xfinity Store in Longmont?
Yes, nearby service businesses include Visionworks optometrist, Spavia Day Spa for relaxation, Ripple Effect Martial Arts for fitness, and Mathnasium tutoring center.