Xfinity Store by Comcast Branded Partner

Reviews

• CH

  Carter Hall

  5 days ago
  1.0
  Just wanted to return equipment after I cancelled xfinity in favor of BAM fiber. One employee here, already with a customer. I figured I would have to wait, but then this guy's spending all day trying to upsell her on switching from Verizon mobile to xfinity mobile. She said she would think about it, but then he just ignored her and set her up with a mobile transfer anyway. She was too nice to stop it from happening. I'm so thankful to have a competitive market for internet access so I don't have to be an xfinity customer anymore.
• GA

  G Austin

  Dec 31, 2025
  1.0
  Xfinity is terrible and then they have this store. Lack of staff and the employees look like they just rolled out of bed, no branded apparel. Must not be an actual Comcast store.
• CR

  Chris Rogers

  Dec 31, 2025
  1.0
  Went in because I needed to change my address for the new apartment and cancel the equipment because of an apartment complex issue. Told me they cancelled that one and gave me equipment on the spot. Turns out they didn’t give me the correct equipment. Had to spend time over the phone to swap the WiFi equipment to the correct one. They gave me a cable box when they were supposed to give me a smart box connector. Now I have to return that
• SS

  Sarah

  Dec 19, 2025
  5.0
  Yoshi made my experience so quick and effortless easy. I said on hold or on the phone with Xfinity customer service 44 minutes. Trying to locate where my equipment was. Yoshi in less than 5 minutes resolved my issue. Obtained equipment for me and now I'm able to do my job and work from home as I should be. I wish I would have came here first instead of calling customer service. Yoshi is an amazing associate and deserves a raise.
• CM

  Chris Mueller

  Dec 1, 2025
  1.0
  I need to update my previous review based on several serious issues that have happened at this store recently. I’ve been an Xfinity Mobile customer for two years after switching from AT&T, and I’ve always been respectful and professional with the staff. After starting a new job, I was upsold to an iPhone Air that I was told would outperform my previous device. It froze constantly during work travel, and I had to buy extra equipment just to keep it functional. Most recently, I requested a number change and a new phone. The process was completely botched from start to finish. I now have two brand-new iPhones—one with my old number, one with my new number—and neither phone works correctly. Calls and messages go to the wrong device, my Apple IDs don’t work, my Apple Watch won’t sync, and basic MFA/email/login functions have been unusable. I’ve visited this store 10 times in 8 days, and the team still has no idea how to fix it. During one transfer, they wiped six months of data from my phone because I don’t use iCloud. Mistakes happen, but the manager repeatedly insisted it was my fault. Today, after yet another attempt to resolve it, the staff was dismissive, unprofessional, and even laughed while I explained the impact on my work. They refuse to escalate, provide a supervisor’s contact, or offer any real assistance. Oh, and not to mention: you will receive zero respect, empathy, help, or professionalism from “Justin,” who stood behind me playing with iPhone displays instead of helping anyone—making passive-aggressive comments while only one actual team member did any work. I’ve been back and forth from this place more times than I can count, and I am currently sitting here with no working phone and no way to reach anyone who can actually resolve this. This entire situation has put me in the worst position imaginable—financially, professionally, and personally. I am now having to involve my legal team due to what can only be described as incompetence, unprofessional conduct, and complete malpractice in every aspect of how this store operates. At this point, I’m paying over $800/month for two non-functional phones I just upgraded, I’ve lost business opportunities due to being unable to authenticate into essential systems, and I still have no working device. The manager will not engage, will not escalate, and simply tells me to “call the same number” that leads nowhere. I’m now escalating this to corporate and legal because this has become completely unacceptable. I’ve never experienced anything like this with any carrier. All I can say is: avoid Xfinity Mobile—especially the Highlands Ranch Town Center store. The service, accountability, and basic professionalism are nonexistent. I cannot wait to get back to ATT or anyone else, fast enough. This has been the biggest 2 week long disaster ever. Please don’t hesitate to reach out directly - want to make sure this happens to no one else. *Update - 2 weeks later, still dealing with this mess. Biggest mistake of my life changing my phone to these people. Would be one thing if you messed up; acknowledged it, then helped. Zero accountability, zero competency. Being escalated - give me another 2 weeks.

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