Xfinity Store by Comcast Branded Partner

Reviews

• KM

  Kimberly Moore

  Jan 4, 2026
  1.0
  By far the worst experience. If there was another option,I would most definitely go that route, continuing to look. It took a month and a half to get service. They were billing me,I just had no service, I have been billed for what looks like 3 months and and Ibe only had working service for just shy of a month. I had to purchase 2 months of their wi fi in addition to being billed. Unbelievable. Do Better
• CB

  Christina Barrientos

  Dec 26, 2025
  5.0
  Terrence Gordon was super amazing very helpful and treated my kids with so much respect we need more like him
• KC

  Kristina Crawley

  Dec 22, 2025
  1.0
  So many outages in the northeast Denver metro area for the last 6-8 months. Almost weekly in the last 3. Whatever system issues they’re having out here, they can’t get a handle on it. And can never get anyone on the phone to get refunded days where we have spotty access for 50% or more of the day. Centurylink is up for us. Neighbors all use them and say they’re much more reliable. Done with losing business and work time to this mess.
• IV

  Ish V

  Dec 13, 2025
  5.0
  For me, my experience was stellar!Mya was amazing, she helped me with everything I needed. I bought a new phone and got the service with you and saved money from my last provider. We were having issues trying to get it set up. She worked thru it and kept a calm professional demeanor the whole time and very likeable. She made a connection, she promised she would get it handled 'TODAY' and she delivered. Definitely more employees like her. She went above and beyond and made it happen.
• MC

  Martucha Cahu

  Dec 4, 2025
  1.0
  In November, I went to the Xfinity store in Central Park, and they gave me the option of leaving AT&T and taking my number to Xfinity with a $400 discount to get a new phone. The store manager informed me that it wouldn't be a problem if I waited a few days (until Black Friday) to get my new iPhone 17 Pro Max. It's worth mentioning that before all this, there was a lot of incorrect information before closing the deal with Xfinity. But since I already had an internet account, we opened a new account in my husband's name. So far, so good. They even told us that my husband could also get the $400 discount even if he chose the S26, which won't be released until 2026. On Black Friday, we went there to order my iPhone Pro Max 2017, and they simply wouldn't let me order it and said I would have to wait TWO MONTHS to order it. I'm going to travel to another country, my current cell phone will stay with my father, and I'll be without a cell phone, and I won't even have a phone to transfer everything I have on my current phone. I tried to talk to them, I contacted the call center by phone, and the first person who answered said that I could indeed order my iPhone and that they would transfer me to the sales department. When they transferred me, the next representative said that I couldn't have my iPhone and only after two months. All this because of INCORRECT information from the Xfinity manager(ISAC) in Central Park, Denver. If he had told me I had to order the iPhone on the same day I signed the contract, I would have ordered it. Now I'm very frustrated and don't know what to do. I'll have to buy an iPhone without a discount from Apple to get my phone. Rest assured I won't recommend Xfinity to anyone and I won't be a customer of that company anymore. What's the difference between selling me the iPhone today or two months later? I'm not asking for anything for free!

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