Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Castle Rock. Visit us today at 5715 Atrium Drive, CO to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.1
168 reviews
5 stars
77
4 stars
10
3 stars
7
2 stars
6
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and difficulty resolving issues.
Staff Performance
While some employees received praise for their helpfulness and professionalism, others were criticized for being inattentive or rude.
Service Issues
Frequent complaints about service outages and billing problems were noted, leading to frustration among customers.
Store Experience
Customers expressed dissatisfaction with the store's organization and efficiency, often experiencing long waits and chaotic environments.
- ATalyssa thomasJan 5, 20261.0Worst experience ever. Returned my equipment and canceled service just to receive multiple emails claiming I still need to return my equipment. The real issue is that you cannot for the life of you reach an ACTUAL HUMAN BEING WITH A BRAIN to help you and are instead stuck dealing with AI chatbots left and right who only know basic commands and don’t comprehend otherwise. If I receive a bill for “missing equipment” the charge will be reported as there is no other option for me seeing as I MOVED STATES after returning my equipment and cannot simply come in. Completely unprofessional and unacceptable.
- MLMike LemieuxDec 26, 20251.0We got an Apple Watch for Christmas. Couldn’t get it set up so we went into the store. We spent about 3 hours in the store and the person helping us kept leaving and taking care of others. The last 44 mins or so, he just seemed to stop coming around and helping others. We complained to the manager and she just stared at us and didn’t seem to care. So we left. With a watch that we cant add contacts to, can’t accept calls and can’t accept messages. For the record, I acknowledge it was busy when we arrived. But not overly busy the last half of our time there.
- ASAggie SkiDec 24, 20251.0Good luck getting any service removed from your account. It will take hours and hours, almost criminal the amount of people you need to talk to and the incredible waste of time.
- AMAnnick MalotauxDec 22, 20251.0Xfinity messed up my account again!-and I can only get people in the Philippines on the phone- Horrible customer service for the price we pay.
- JDJ DeckerDec 11, 20251.01 star is WAY TO GENEROUS. My husband and I came in there yesterday to return some equipment as result of upgrade, a gateway/internet box and 1 basic TV adapter. Chris handled it for us and somehow in the process he canceled/returned our TV DVR Box. Accident? Not sure what he was doing? Comcast Screens too complicated? I really don't know why he did it. We did not realize it until the evening when we tried to watch TV. Buttkiss! DVR wouldn't work, Message said "Something is not quite right" "Please call 1-800-Xfinity and we will get it fixed for you". So we checked the S/N number to discover it was on the "Returned Receipt". It was late so we decide to call Xfinity to get it fixed. What a CF. I spent a couple hours this AM today on phone with Neal who assured it would be fixed. NOPE. Called in again at 1PM, talked with another Tech Support person (JoAnn) whom I could hardly understand. She said she couldn't fix it and would send a Tech out tomorrow to fix it and it we be no charge as an Xfinity caused issued. I have to tell you this is TOTALLY UNACCEPTABLE. A pissed customer - a Diamond Customer and that how you treated me. DON'T RESPOND WITH LINK EITHER. I EXPECT A CALL.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Castle Rock offer?
The store offers internet, cable TV, home phone service, home security systems, and mobile phone services.
Where is Xfinity Store by Comcast located?
It is located at 5715 Atrium Drive, #100, Castle Rock, CO 80104, USA.
What are the operating hours for the Xfinity Store by Comcast in Castle Rock?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM. It is closed on November 27, 2025 for a holiday.
What COVID-19 safety practices are in place at Xfinity Store by Comcast?
The store practices professional cleaning and social distancing. Fully vaccinated customers do not need to wear masks unless required by mandates.
How can I contact Xfinity Store by Comcast in Castle Rock?
You can call them at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/co/castle-rock/5715-atrium-drive.html.
Does Xfinity Store by Comcast have a presence on social media?
Yes, they have a Facebook page at https://www.facebook.com/112557743834858 and a YouTube channel at https://www.youtube.com/user/xfinity. Their Instagram handle is @xfinity and Twitter handle is @Xfinity.
Are there other telecommunications stores near Xfinity Store by Comcast in Castle Rock?
Yes, nearby stores include T-Mobile and Sprint Store, both offering mobile phone services and accessories.
What dining options are available near Xfinity Store by Comcast?
Nearby restaurants include Capriotti’s Sandwich Shop, Panda Express, Fuzzy’s Taco Shop, Chick-fil-A, In-N-Out Burger, Brothers BBQ, and Snowfox for fast food and Tex-Mex cuisine.
Are there any healthcare facilities near Xfinity Store by Comcast?
Yes, AFC Urgent Care Castle Rock and The Little Clinic are nearby for urgent care and pharmacy services.
Where can I shop for groceries and other supplies near Xfinity Store by Comcast?
King Soopers Marketplace is nearby for groceries and bakery items, and Sam’s Club offers wholesale goods and retail shopping.