Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Aurora. Visit us today at 18652 E Hampden Ave, CO to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
18652 E Hampden Ave, Aurora, CO
80013, United States
Hours
Reviews
3.3
290 reviews
5 stars
144
4 stars
18
3 stars
18
2 stars
8
1 star
102
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is highly polarized, with some praising individual employees for their helpfulness and professionalism, while many others report poor service, rudeness, and lack of knowledge among staff.
Billing Issues
Numerous customers reported problems with billing, including unexpected charges, miscommunication about promotions, and difficulties in resolving disputes.
Store Experience
Customers expressed frustration with long wait times, lack of greeting upon entry, and overall disorganization in the store.
Product Satisfaction
While some customers were satisfied with the products and services, many expressed dissatisfaction with the quality and reliability of the services provided.
Promotions and Contracts
Several reviews highlighted issues with misleading promotions and contract terms, leading to customer dissatisfaction and feelings of being misled.
- MGMatthew Gardea1 day ago2.0I have nothing against this store in particular. Xfinity service is crap. Their website for bill pay is awful been trying 3 days in a row to pay my bill online and it keeps saying error sorry there is a problem. I guess they don't want their money. Switching services soon to quantum fiber or starlink as my neighbors and friends have had no issues with their service.
- CJCourtney Johnson3 days ago1.0DO NOT GO TO THIS LOCATION If I could give 0 stars, I would. I didn’t get the girl’s name that helped us, but she has orange hair, she may be new, but she should not be working with customers alone. First off, the amount of times she cussed while helping us was way more than unprofessional. We spent almost 2 hours in the store, tried switching carriers to xfinity and doing upgrades. We were told we couldn’t do both in the same day, which we have now learned is incorrect. Then Vinnie also told us the same thing, the next day. Come to find out we are no longer eligible for the promotion or upgrades because they didn’t switch our plan correctly. Then we get told to “come back when I’m working” so we can do the upgrades. We finally ended up going to the location off of Havana and Mississippi and it was wayyy better experience. I now have to cancel my phone and internet, start a plan with another phone network, then open a new internet account and switch carriers in a week in order to upgrade my phone and get the promotion. INSANE.
- ABAdita BarekzaiNov 3, 20255.0Amazing and professional customer service at this particular location that I went to return my equipment . I was greeted and welcomed plus it didnt take him more than 10 minutes to help me
- DKDemarcus KhabirOct 27, 20251.0Horrible customer service! I got referred to this store and angle didn’t know what he was doing! I don’t know why this store is even open! You guys never have the equipment people need system always down! This needs to improve tired of wasting my time with this horrible company
- ECElizabeth ColungaOct 22, 20251.0We fell for the "free promotion" that the in-store rep told us we could get. Initially we went in to switch out an old TV box with a new one. Then the rep asked if we wanted to sign up for a free promotion. We clarified 3x that it was free and he said yes. Shocker - it ended up NOT being free. We spent an hour on the phone with customer service (who told us in fact that they don't do free promotions!!). Our bill was nearly $200 more than usual!! The phone rep said they'll apply a credit to the next bill and cancel the service for us but we still had to pay $150 more than our usual bill. Just save yourself the time and headache and PLEASE do not believe the in-store reps here.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What internet services does Xfinity Store by Comcast Branded Partner offer in Aurora?
Xfinity provides various internet services including cable internet, internet packages, and high-speed internet options in Aurora, CO at 18652 E Hampden Ave.
Where is the Xfinity Store by Comcast Branded Partner located?
The store is located at 18652 E Hampden Ave, Aurora, CO 80013, USA.
What are the store hours for the Xfinity Store in Aurora?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does the Xfinity Store have any COVID-19 safety measures in place?
Yes, professional cleaning and social distancing are practiced. Fully vaccinated customers are not required to wear masks unless mandated.
How can I contact Xfinity Store by phone for assistance?
You can reach the store at +1 800-934-6489 for any inquiries or support.
Are there any nearby restaurants where I can eat before or after visiting the Xfinity Store?
Yes, nearby restaurants include Pearl of Siam (Thai cuisine), Yo Mommas Cantina (Mexican/Tex-Mex), Taco Bell (fast food Mexican), Cici's Pizza, and Subway sandwich shop, all within close proximity for convenient dining.
What local amenities are available near the Xfinity Store in Aurora?
Nearby amenities include KeyMe Locksmiths for professional locksmith services, Wild Birds Unlimited hobby and pet store, and Ambassador Cleaners for dry cleaning and alterations.
Are there nearby coffee shops where I can relax before or after visiting Xfinity Store?
Yes, Starbucks coffee shops are nearby for coffee and snacks to enjoy before or after your visit to the Xfinity Store.
What mobile phone services are available at the Xfinity Store by Comcast Branded Partner?
The store offers mobile phone services including XFINITY Mobile, which combines America's largest 4G LTE network with the most hotspots nationwide.
Can I find Xfinity Store online for more information or to book an appointment?
Yes, visit https://www.xfinity.com/local/co/aurora/18652-e-hampden-ave.html for more information and appointments. Xfinity is also active on Facebook, Instagram, Twitter, and YouTube for updates.