Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Aurora. Visit us today at 1350 S Ironton Street, CO to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
2.7
905 reviews
5 stars
285
4 stars
84
3 stars
63
2 stars
45
1 star
428
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous reviews highlighted poor customer service experiences, including unhelpful and rude staff, long wait times, and unresolved issues.
Billing Problems
Customers frequently reported unexpected charges, billing errors, and difficulties in canceling services without incurring penalties.
Mixed Staff Performance
While some employees received praise for their helpfulness and professionalism, others were criticized for being dismissive or unknowledgeable.
Long Wait Times
Many customers experienced long wait times both in-store and on the phone, leading to frustration and dissatisfaction.
- JFJana Fry4 days ago5.0Cody is an all-star. The goat of customer service. So lucky to have him there.
- SHShantel HortonDec 28, 20251.0received a rewards promotion for free Apple Watches and it turned into a nightmare that has lasted over a month and continues without resolution…. Purchased the watch at the store but they did not have the size I wanted in stock so I went to another store the next day to make the exchange in the process I was told I could keep the second watch and added it another line on the account however when the agent attempted to switch the bigger watch to my sons phone he encountered an issue making the change he encouraged me to return the watch and repurchase it So I did just that!! When attempting to to repurchase the watch he said the promo code could not be used because the system recognizes both of the previous purchases so he opened a ticket I waited 2 weeks for the ticket to be resolved but contacted customer service by phone to get an update the manager I spoke to stated that the return had not been processed at the warehouse and once that happened the promotion would be available however the promotion was going to expire the next day so she advised me to return to the store and purchase the watch and the promotion could be added later. This did not happen!! I contact customer service multiple times regarding this issue and spoke with managers that assured me me that a resolution would be reached through the escalation ticket opened on the account meanwhile I was still being charged for the returned watch and the the promotion had not been applied as promised. Now I have watches that are supposed to be free that I am being charged for because of the incompetence of the Xfinity representatives and their flawed system. This is ridiculous and I feel scammed!!
- JVJohn Webb (Odysseus de Veritas)Dec 23, 20254.0Solid customer service, but can get busy. Busiest xfinity in Colorado and 3rd in the nation...
- SRSonrtis Smile RdzDec 22, 20251.0I don't recommend them; you can look for other options. They have a policy that says you can cancel at any time, but I tried to cancel after 15 days, and I received a bill for $350, and they were calling me constantly. I canceled my internet service 5 days before my payment was due, and then I received a bill for a month I didn't even use, plus a surcharge. They're charging me a penalty! So much for their "cancel anytime" policy. It's a scam. If you cancel, they penalize you and charge you for two months in advance as a penalty. It's a huge fraud.
- MWMelissa WilliamsDec 12, 20251.0Ms. Mathew’s would not allow my husband to purchase a phone, even though he is listed as a manager on our account. I reviewed Xfinity’s policy on your website, and it states that this information is not accurate. This was poor customer service. I have attached a screenshot from your website for reference. Please work on treating your customers better, Xfinity. He went to the Xfinity in Southlands and was able to purchase the phone. Thank you Southlands Xfinity. We appreciate you!
Frequently Asked Questions About Xfinity Store by Comcast
What products and services does Xfinity Store by Comcast in Aurora offer?
The store offers internet, cable TV, home phone service, home security systems, and mobile phone services in Aurora, CO.
What are the opening hours for Xfinity Store by Comcast in Aurora?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Where is Xfinity Store by Comcast located in Aurora?
It is located at 1350 S Ironton Street, Aurora, CO 80012, USA.
Does the Xfinity Store by Comcast follow any health and safety practices during visits?
Yes, the store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear a mask unless mandated by authorities.
How can I contact Xfinity Store by Comcast in Aurora?
You can call the local phone number at +1 303-603-0420 or the main phone at +1 800-934-6489.
What online resources are available to learn more or manage services from Xfinity in Aurora?
Visit their landing page at https://www.xfinity.com/local/co/aurora/1350-s-ironton-street.html or follow their YouTube channel at https://www.youtube.com/user/xfinity for updates and support.
Are there other mobile phone or telecommunications stores near Xfinity Store by Comcast?
Yes, nearby you can find Cricket Wireless Authorized Retailer, AT&T Store, and T-Mobile store, which offer mobile phones and related services.
What shopping and dining options are available near Xfinity Store by Comcast in Aurora?
Nearby places include The Gardens on Havana shopping center with stores like Lane Bryant and Maurices, dining options like Auntie Anne's bakery and Uncle Maddio's Pizza Joint, and smoothie bars such as Jamba Gardens on Havana.
Are there any health and wellness services close to Xfinity Store by Comcast?
Yes, nearby are several health services including Aurora Modern Dentistry, Family Medicine Of The Rockies, Massage Envy Spa Gardens on Havana, and chiropractors like The Joint Chiropractic.
Can nearby pet services benefit customers visiting Xfinity Store by Comcast?
Definitely, pet owners can visit nearby Petco - No Aurora, Thrive Pet Healthcare, and Vetco Vaccination Clinic for grooming, healthcare, and supplies while visiting the Xfinity store.