Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Arvada. Visit us today at 5220 Wadsworth BYP, CO to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.4
811 reviews
5 stars
385
4 stars
94
3 stars
54
2 stars
34
1 star
244
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant divide in customer service experiences, with some staff being praised for their helpfulness while others, particularly management, received harsh criticism for rudeness and unprofessional behavior.
Billing Issues
Numerous customers reported confusion and frustration regarding billing practices, including unexpected charges and difficulties in resolving billing disputes.
Staff Knowledge
Many reviews highlighted a lack of product knowledge among staff, leading to misinformation and unresolved customer issues.
Store Experience
While some customers had positive experiences with quick service and helpful staff, others reported long wait times and unwelcoming attitudes from employees.
Technical Support
Customers expressed dissatisfaction with technical support, citing issues with service reliability and ineffective troubleshooting.
- DVDan VanderhorstNov 16, 20255.0Great service! Super helpful staff. Solved a problem I had with no effort and basically, no wait. Highly recommended.
- KVKathy VelasquezNov 14, 20255.0Great service from VLAD!!! I came to add a mobile phone to my existing internet/home phone line. Went with apprehension due to so many negative reviews of this facility...BUT, had a most pleasant experience. No pressure, understanding, kind and Vlad took his time to make sure I was comfortable with everything. I think he went out of his way to make sure it was a good experience. We also did not have to wait to be taken care of. Vlad, has customer service down pat! Great company representative. Helps the image!! This man in my opinion deserves a raise for excellence in service. Thank you Vlad
- LTLindsay TujagueNov 14, 20251.0BEWARE OF STORE MANAGER. My Xfinity installation was a nightmare. Double charged, multiple 3-hour support calls, equipment that didn’t work, and a surprise $100 technician fee that was never mentioned. I stayed calm and treated every single support team with kindness even though I was frustrated. When I went to the store for help, Austin Dallas was fantastic. He was kind, helpful and provided me updated equipment and waived the $100 technician fee that was never mentioned. But the manager suddenly jumped in, raised his voice at me, argued about my technician refund, and ultimately kicked me out even though I was calm and just explaining the situation. Xfinity almost won me back because of Austin, but the manager completely ruined the experience and further justified that I will never work with Xfinity/ComCast again.
- KRKathleen RyanOct 20, 20255.0Vald he provided excellent efficient, kind professional service. He answered all my questions. He help me understand keeping my phone versus buying a new phone and achieving my main goal to reduce monthly cost. He help me get a promotion for 1 Year at zero cost for my cell then $40 and my current $42 a month Wi-Fi. I decided to keep my 12 mini he understood as he has one. I left there knowing I cut my budget because AT&T was $77.54 a month. I highly recommend Vald and this store! 👍👍
- FWForrest WebbOct 20, 20251.0If I could rate lower than 1 star, I would. I was literally just harassed by the store manager, William Eslinger. I came in to resolve a billing issue- I had an incorrect charge on my internet autopay account. My account is set up to autopay from my credit card, and a charge appeared to an account I don't have and I was charged a Echeck return fee, and late fee. The customer service rep. I talked to in the store kept telling me it's an issue with my bank, call my bank. They basically tried to pass the buck and not deal with it. As I insisted, emphatically but politely that they needed to help me and deal with it, Will immediately asked me to "leave the store right now!" Unbelievable. I was not yelling, but definitely agitated and frustrated, so instead of diffusing the situation and trying to help, he tells me to leave the store, twice?! I did leave, and will not be back, ever.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast offer in Arvada?
Xfinity Store by Comcast offers cable TV, internet services, home phone service, home security systems, and mobile phone services in Arvada, CO.
What are the Xfinity Store by Comcast's operating hours?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM. It is closed on November 27, 2025 for the holiday.
Where is Xfinity Store by Comcast located in Arvada?
The store is located at 5220 Wadsworth BYP, Suite A, Arvada, CO 80002, USA.
Are there any health and safety measures at the Xfinity Store?
Yes, the store follows professional cleaning and social distancing practices. Fully vaccinated customers do not need to wear masks unless required by federal, state, or local mandates.
How can I contact Xfinity Store by Comcast?
You can reach the store locally at +1 303-603-0461 or their main phone number at +1 800-934-6489.
Where can I find more information or order Xfinity services online?
You can visit https://www.xfinity.com/local/co/arvada/5220-wadsworth-byp.html or order online at https://www.xfinity.com/locations/colorado/arvada.
Does Xfinity Store by Comcast have mobile apps for managing services?
Yes, Xfinity offers an Android app available on Google Play and an iOS app available on the Apple App Store to manage your services.
Which nearby places could I visit before or after coming to Xfinity Store by Comcast?
Nearby, you can visit tea and smoothie cafe TeaGee for a refreshment, or get a haircut at salons like Hairbyaled or Rivi Salon. For a meal, IHOP and Jimmy John's sandwich shop are close by.
Are there other beauty and spa services near Xfinity Store by Comcast?
Yes, there are several beauty salons and spas nearby, such as Great Clips, The Thin Spa at Sola Spa, Georgettes Hair Studio, Moonstone Hair Co, Simple Esthetics, and Sola Salon Studios.
How can nearby services like Sherwin-Williams Paint Store or the BudgetCoinz Bitcoin ATM be useful when visiting Xfinity Store?
While visiting Xfinity Store, you can conveniently access the Sherwin-Williams Paint Store for home improvement needs or use the BudgetCoinz Bitcoin ATM nearby for cryptocurrency transactions, making your trip more efficient.