Xfinity Store by Comcast Branded Partner

Reviews

• MA

  Mona Astraliss

  Jan 5, 2026
  5.0
  Had a great experience getting my new iPhone 16 set up with Daniel. Had some issues and he navigated through it all with such ease and fast!
• AA

  Adriana Ayala

  Nov 25, 2025
  5.0
  I had an outstanding experience with Daniel at the Xfinity store in Walnut Creek. He was extremely helpful, incredibly professional, and made the entire process smooth from start to finish. Daniel guided us through transitioning our service, setting up new equipment, and getting new phones with ease and clarity. His patience and attention to detail truly set him apart. I can’t recommend him highly enough—thank you, Daniel, for making everything so easy!
• TJ

  Taylor Jade

  Sep 26, 2025
  1.0
  I don’t like leaving bad reviews, but this experience deserves one. Please don’t waste your time here. We went in to add a phone line to our existing Xfinity account and get the new iPhone and Apple Watch. They told us the phone was out of stock and that we’d receive a notification in a few days to order it. That notification never came, so we returned to the store only to be told they could no longer honor the promotion since there wasn't an order placed. Instead, we were advised to switch phone lines to Google and come back in a month and restart the whole process. To make matters worse, they gave us an Apple Watch from 2018 instead of the newest model we asked for. When we pointed this out, the manager said she couldn’t refund the watch even though it was their mistake. We ended up leaving and going to Verizon. I later called Xfinity customer service and, after spending two hours on the phone, was finally able to get the activation fees refunded and a return label for the watch for a full refund. I understand that mistakes happen, but what was most frustrating is that we never received an apology, and the manager offered no real solution other than telling us to come back in a month and pay fees twice.
• DO

  diane oshima

  Sep 9, 2025
  1.0
  Terrible experience by sales staff that does not seem knowledgeable or well-trained. We are long time customers seeking some relief from the high fees. They sold us a new account that was supposed to provide a significant savings, including switching over cell phone service. Instead I got hit w a $700 verizon cancellation fee, and the sales guy didn't open the new cheaper account. There is no recourse or offer to remedy any of the financial hit. The depth of my disappointment is exceeded only by their incompetence. I later found out this is an independent shop which operates independently from Comcast/Xfinity corporate network store. Steer clear of this outlet.
• EY

  Edward Yeich

  Aug 26, 2025
  1.0
  This is not a corporate store, this is a affiliate store. These are not Xfinity/Comcast employees. They added a home phone line to my order without my request and without telling me. Go to the store in Concord at The Veranda shopping center, they know what they are doing. Avoid this store.

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