Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Vacaville. Visit us today at 1670 E. Monte Vista Ave, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.7
405 reviews
5 stars
198
4 stars
72
3 stars
34
2 stars
24
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and professionalism of staff, others reported rude behavior and unhelpful attitudes.
Wait Times
Many customers experienced long wait times, often exceeding expectations, even with appointments.
Management Issues
Several reviews highlighted poor management and lack of accountability, with customers feeling ignored or dismissed by managers.
Product and Pricing Concerns
Customers expressed dissatisfaction with pricing, feeling that services were overpriced and often accompanied by unexpected charges.
Mixed Experiences
Overall, experiences varied widely; some customers reported excellent service while others had frustrating encounters.
- WWWendy WallaceNov 3, 20251.0Worst service ever. Manager has no idea what he is doing. Came in first as they opened. Followed the xfinity procedure to check in first as everyone behind us just went to various service desks. So now, we are stuck at the check in desk getting little help because the customer service guy is trying to help us as well as check people in. Never got to trade in/ buy a new phone because the guy was so distracted. Ask manager for help, he mumbled something and walked off. Wasted an hour and left without anything
- AMAllison MartindaleOct 30, 20255.0Had a great experience over the weekend adjusting an Internet and phone bill to be just in my name and getting somebody else off my cell phone plan. Manager and staff members were very helpful to make this happen in a timely manner and very professional and caring. Highly recommend.
- BFBernadette FolliottOct 22, 20254.0Associate was able to help me so fast I was in and out in 10 min.
- JSJonathan SuAug 23, 20254.0I came to the Xfinity Store to see if I can change my home Internet and TV plan because my current plan just keeps going up in price. I made an appointment same day on a Saturday for 4:45pm. I arrived at 4pm and was told that I can either check in and wait, but will be knocked off first in line on the list or stay on the list and come back at 4:45pm. I opted go run an errand and to come back at my appointment time as there were 2 family’s that just walked in ahead of me and it looked like they were short staffed. When I came back at 4:44pm, I was greeted and checked in right away and told that they will call me when they are ready for me. Unfortunately, I still had to wait over 30 minutes, maybe 40 minutes before someone was able to help me. The guy who helped me (I believe his name was Matthew) was very cool and did a very thorough job of reviewing my account and making suggestions. I had already researched what I wanted, so I just needed to know if that was the best options for me. He was very knowledgeable of all the products. In the end, I achieved my goal of shaving off a few bucks per month on Internet and TV service (saving $60/month and got a free modem/router and TV box), so I am happy. Only thing I was not happy about was waiting an extra 30-40 minutes after my appointment time. At least they had a comfortable waiting area and free WiFi.
- CSChristian SisonAug 16, 20251.0If I could give this zero stars I would !!! The Vacaville Xinity branch is an absolute nightmare. The wait times are outrageous, the service is pathetic, and the staff clearly has zero interest in actually helping customers. I was "helped" by a rep named Jessy (or Jessay), who had one of the worst attitudes l've ever experienced. She was passive aggressive, dismissive, and completely unprofessional. I came in for something simple which was just activating the cellular on my Apple Watch. Instead of resolving the issue, she disconnected my watch from my phone, removed the iWatch from the account and then told me I'd need to add it through the app or by calling the 1-800 number. If that's the case, then what is the point of even having a physical store? When I asked if she could at least provide instructions to guide my father (the primary account holder), she flat-out refused. Not only was it a total waste of time, but she actually made the problem worse. When I asked to speak to a manager (Everto), she went to him first, most likely twisting the story, then came back smirking and told me I could talk to him. He was just as bad. He didn't listen, didn't care, and did nothing except defend his employee. His exact words to me were: "I trust my employee and I will not be able to help you." I explained that other Xfinity branches had no problem helping me with this exact issue, yet he flat-out told me he wouldn't help with anything. To make matters worse, he even refused to speak to my father, the primary holder on the account. This location is a joke. It's clear the Vacaville Xinity branch has no standards, no accountability, and no clue what real management is supposed to look like. If you value your time and sanity, do not go here. You'll walk out more frustrated and angrier than when you walked in.
Frequently Asked Questions About Xfinity Store by Comcast
What are the operating hours of the Xfinity Store by Comcast in Vacaville?
The store is open from 10:00 AM to 7:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sunday. Note that on November 26, 2025, it closes at 5:00 PM, and it is closed on November 27, 2025.
Where is the Xfinity Store by Comcast located in Vacaville?
It is located at 1670 E. Monte Vista Ave, Suite 101, Vacaville, CA 95688, USA.
What types of services does the Xfinity Store by Comcast in Vacaville offer?
The store offers a broad range of services including cable TV, internet service, home phone service, home security systems, mobile phone services, and business internet services.
How can I contact the Xfinity Store by Comcast in Vacaville?
You can call the local phone number at +1 415-834-5059 or the main phone number at +1 800-934-6489 for assistance.
Is the Xfinity Store by Comcast in Vacaville currently open?
Yes, the store is open following healthy practices including professional cleaning and social distancing. Fully vaccinated customers are not required to wear a mask unless mandated.
Where can I find more information or order services from Xfinity in Vacaville?
You can visit their landing page at https://www.xfinity.com/local/ca/vacaville/1670-e--monte-vista-ave.html or order online at https://www.xfinity.com/locations/california/vacaville.
What nearby places can I visit when coming to the Xfinity Store by Comcast in Vacaville?
Nearby places include Virtue Juice + Coffee and RareTea Vacaville for refreshing drinks, Poke Ichii and Noah's New York Bagels for meals, and Peet's Coffee for your coffee fix.
Are there any fitness centers near the Xfinity Store by Comcast in Vacaville?
Yes, you can visit StretchLab and FIT4MOM Vacaville, both nearby gyms offering fitness and active life classes.
What dining options are available near the Xfinity Store by Comcast in Vacaville?
Nearby dining includes Pieology Pizzeria for fast and vegan options, Buckhorn BBQ and Grill for barbecue, Rubio's for Mexican and seafood, and LeanFeast Vacaville for healthy meals.
Does the Xfinity Store by Comcast compete with other providers in Vacaville?
Yes, competitors in the area include AT&T, Verizon, RCN, and T-Mobile in the mobile and internet service sectors.