Xfinity Store by Comcast

3.3
685 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Union City. Visit us today at 31055 Courthouse Drive, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
31055 Courthouse Drive, Union City, CA
94587, United States

Hours

Reviews

3.3
685 reviews
5 stars
261
4 stars
123
3 stars
70
2 stars
44
1 star
187

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly and helpful staff, while others report rude and unhelpful interactions.

Staff Knowledge

Many customers expressed concerns about staff knowledge and training, indicating that employees often lacked the necessary information to assist effectively.

Service Efficiency

Customers frequently mentioned long wait times and inefficient service, particularly for equipment returns and issue resolutions.

Positive Experiences

Despite negative feedback, several customers highlighted positive experiences with specific employees who provided excellent service.
  • SS
    Shoayb
    Dec 21, 2025
    1.0
    Hands down the worst data provider I’ve ever dealt with. Save yourself the headache and take your money straight to Verizon where customer support actually exists. I walked into this location and was met with the rudest employee imaginable, no greeting no help no basic human decency. Just straight attitude for no reason. The vibes were awful the service was worse and the whole experience felt like I was inconveniencing them by existing. This store is a complete joke and honestly so is this company. Never coming back and would not recommend this place to anyone with even a shred of patience.
  • RG
    Ryan “golfr1604”
    Dec 12, 2025
    5.0
    A wonderful experience at this store compared to the one at Fremont Hub. I was having issues receiving a Black Friday Promotion and Malcolm spent nearly a half hour working on my problem. He was kind, caring, genuine, and personable. My concerns were validated and I now know where to go when I need service help or have any other issues. Thank you Malcolm and Xfinity Union City!
  • BT
    Billy G Thornton
    Dec 7, 2025
    5.0
    From the time I entered the store , I was flagged by a smiling worker,, I was assisted quick and courteously . Good experience.
  • SH
    Shaera Hamid
    Nov 7, 2025
    1.0
    They flat-out lied about my phone trade-in. The manager was rude and the employees were completely clueless. Total scam — avoid this place!
  • TE
    The Victorious Erdogan
    Nov 4, 2025
    1.0
    The representative at the store was very nice but Xfinity mobile service is very bad. I just got it yesterday. Im definitely going to terminate it by tomorrow. The home net is OK, but mobile phone service is very horrible.

Frequently Asked Questions About Xfinity Store by Comcast

What types of services does Xfinity Store by Comcast in Union City provide?

Xfinity Store by Comcast offers internet, cable TV, home phone service, mobile phone services, and home security systems in Union City, CA.

Where is Xfinity Store by Comcast located in Union City?

It is located at 31055 Courthouse Drive, Union City, CA 94587.