Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Sunnyvale. Visit us today at 301 W. McKinley Ave, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.1
937 reviews
5 stars
319
4 stars
146
3 stars
90
2 stars
66
1 star
316
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with many customers feeling disrespected and ignored by staff.
Staff Attitude
Several customers reported rude and dismissive behavior from employees, contributing to a negative experience.
Long Wait Times
Many customers experienced long wait times both in-store and for online support, often exceeding expectations.
Technical Support Issues
Customers frequently noted that staff were unable to resolve technical issues effectively, leading to frustration.
Mixed Experiences
While some customers praised individual employees for their helpfulness, these positive experiences were overshadowed by widespread complaints.
- AKAayush Kumar4 days ago5.0Excellent service. Azeem was extremely helpful in setting up a new connection! 10 stars.
- KKKhaled KhalilNov 12, 20255.0Five-star service at the Xfinity store in Sunnyvale! A massive thank you to Azeem Afroz for providing the best customer service I've had in a long time. They were friendly, efficient, and went above and beyond to answer all my questions, and save me money on my bill"]. It's employees like this that build brand loyalty. Highly recommend this location!
- EEEtyusha EfNov 10, 20251.0Their phone is stupid robot. I never can catch real people!!!
- JSJose SantiagoOct 14, 20251.0Nice people, but I genuinely don’t know how their customer service could be so bad in store on the phone and chatting in the app. If you’re getting the same Internet speed from someone else, please use them and avoid Xfinity like the plague
- VGVineet GargOct 7, 20251.0Don't believe in promotions like payout to previous providers or BYOD rewards. They will just make you follow up several times and give up on them. I never received them, even though on the Xfinity tracker site it says I have met the eligibility. Customer care sucks, they just file one ticket after the other and say we are looking into this. I am going to report this scam whenever I can to set accountability.
Frequently Asked Questions About Xfinity Store by Comcast
Where is the Xfinity Store by Comcast located in Sunnyvale?
The Xfinity Store by Comcast is located at 301 W. McKinley Ave, Suite 140, Sunnyvale, CA 94086.
What are the operating hours of the Xfinity Store by Comcast in Sunnyvale?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
Does the Xfinity Store by Comcast in Sunnyvale have any COVID-19 safety measures in place?
Yes, the store follows healthy practices including professional cleaning and social distancing. Fully vaccinated customers do not have to wear a face mask unless required by law.
What products and services does the Xfinity Store by Comcast offer in Sunnyvale?
They provide internet services, cable TV, home phone service, home security systems, and mobile phone services among others.
Can I book an appointment or find more information online for the Sunnyvale Xfinity Store?
Yes, you can visit their website at https://www.xfinity.com/local/ca/sunnyvale/301-w--mckinley-ave.html for more information and reservations.
Are there any popular nearby restaurants close to the Xfinity Store in Sunnyvale?
Yes, nearby restaurants include The Melt, Pacific Catch, a seafood and sushi spot, and Tipsy Putt, which also features a pub and miniature golf.
What nearby places can I visit if I want to shop or run errands near the Xfinity Store by Comcast in Sunnyvale?
Cityline Sunnyvale is a nearby shopping center where you can find various community services and retail options.
Are there any nearby fitness or recreational venues close to the Sunnyvale Xfinity Store?
Yes, Rumble Boxing is a nearby gym offering boxing classes and other sports and recreation activities.
What are some beauty and spa services near the Xfinity Store in Sunnyvale?
Nearby beauty and spa services include salons like Brows by Rachel Michelle, La Mai Beauty, JAE Salon & Spa, and Atelier Nail Studio.
How can I contact the Xfinity Store by Comcast in Sunnyvale for service inquiries?
You can reach the store by calling their main phone number at +1 800-934-6489.