Xfinity Store by Comcast

Reviews

• KL

  Kristin Lutz

  4 days ago
  2.0
  The staff didnt ALL appear to be busy but there was a LONG wait, and there is one every single time. I actually avoid this store all all costs. I felt no sense of urgency from the staff three separate times that I went into this store. Once with a staff member they were very polite, professional and got us what we needed. However, the atmosphere here is relaxed, slow, and no race at all, so if you have time to waste you can go here to take care of your xfinity needs.
• MS

  Marck Singh

  Nov 10, 2025
  1.0
  I was shocked to see that this location recently hired Joey, who used to be the manager at the AT&T store in Manteca. My personal experience with him there was extremely negative, he was rude, unprofessional, and tried to intimidate me when I disagreed with his attitude. He threatened to hurt me and even brought another employee into the situation, which made me feel uncomfortable and unsafe as a customer. Afterward, I contacted AT&T and spoke with several of his employees. I was told he had a reputation for harassing and mistreating staff, and that he was eventually let go due to serious misconduct such as fraud and sexual harassment both towards his employees and customers. Based on what I experienced and what I learned, I believe this individual is not fit to be in a customer-facing or leadership role. I’m sharing this to warn others to be cautious when dealing with him and to encourage the company to take complaints about his behavior seriously, from now on I will be taking my buisnes to the trinity parkway store.
• AM

  Arthur Miraflor

  Oct 29, 2025
  3.0
  I walked in, the receptionist said, if you don't have an appointment, you'll have to wait one hour and a half, nope gone.
• EC

  Evonna Cerri

  Oct 23, 2025
  5.0
  Have been at this store numerous times for issues regarding my phone and iPad…..just not having the knowledge to figure out certain problems. They have always been very helpful. Most recently I was having trouble not getting my emails. Upon entering the store, noticing how busy they were but yet was immediately assisted by Joey…who, in less then 10 minutes, fixed my problem. He was pleasant, kind, and very eager to help me. He “made my day.” Thank you, Joey.
• JS

  jesse stratton

  Oct 14, 2025
  1.0
  Don't try to price check in app. Tried seeing how much a new line and phone were going to be. It glitched and submitted my order without confirmation from me and won't let me cancel.

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