Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Santa Cruz. Visit us today at 580 River Street, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.5
322 reviews
5 stars
133
4 stars
57
3 stars
34
2 stars
21
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individual employees providing exceptional service.
Store Experience
The store environment was noted as clean and welcoming, with some customers appreciating the recent renovations and the overall ambiance.
Service Issues
Several reviews highlighted frustrations with Xfinity's overall service, including billing issues, misleading promotions, and long wait times for assistance.
Mixed Reviews
While many customers had positive experiences, there were also significant complaints about rude staff and poor customer service in certain instances.
- AEAngelo EspinozaDec 26, 20255.0Great service
- KKKarissaNov 26, 20255.0Joseph was amazing. Super personable and helpful. Give that man a bonus!!!
- JBJorge BayleyNov 20, 20251.0Xfinity might be the worst company in the world to deal with. This is not a review of this particular location - just the business in general.
- MMMichael MoragaOct 17, 20255.0Angel Diaz provides knowledable, excellent service (He's coincidentally helped me on multiple occasions. The 5 stars are for him; give him a raise). Pro tip: make an appointment; it's easy.
- CVCristina VillalobosAug 30, 20251.0My husband had what has to be the most unprofessional and out of line interactions with an employee this evening over a legitimate frustration. He was actually threatened with physical harm and told "wait for me until 7 when I get off of work." I sincerely hope the owner of this location watches the surveillance video and reconsiders this person's employment. We have notified xfinity corporate.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Santa Cruz offer?
Xfinity Store by Comcast offers internet services, cable TV, home phone, home security systems, and mobile phone services in Santa Cruz.
Where is Xfinity Store by Comcast located in Santa Cruz?
It is located at 580 River Street, Suite D, Santa Cruz, CA 95060, USA.
What are the operating hours of Xfinity Store by Comcast in Santa Cruz?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Are there any special COVID-19 safety measures in place at Xfinity Store by Comcast?
Yes, professional cleaning and social distancing are in place. Fully vaccinated customers may not need to wear face masks unless required by mandates.
How can I contact Xfinity Store by Comcast in Santa Cruz?
You can reach them by phone at +1 800-934-6489 or visit their website for more information.
Does Xfinity Store by Comcast have an app for managing services?
Yes, Xfinity offers an app available for both iOS and Android devices to manage your services easily.
What nearby places can I visit around Xfinity Store by Comcast in Santa Cruz?
Nearby places include Java Junction coffee shop for a quick drink, Sleep Train Mattress Centers for home needs, and GNC for vitamins and supplements.
Can I find other mobile phone stores near Xfinity Store by Comcast?
Yes, there is an AT&T Store nearby where you can also find mobile phone accessories and services.
Are there any wellness or health-related services close to Xfinity Store?
Yes, there are several nearby chiropractors including Dr. Gabriel Russo Chiropractor and LionHeart Chiropractic, as well as Santa Cruz Skin Solutions & Integrated Wellness.
What is the best way to learn more about Xfinity's local services in Santa Cruz?
You can visit their landing page at https://www.xfinity.com/local/ca/santa-cruz/580-river-street.html to explore available services and offers.