Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in San Rafael. Visit us today at 172 Northgate One, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
2.9
318 reviews
5 stars
101
4 stars
39
3 stars
32
2 stars
23
1 star
123
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times and unhelpful staff.
Promotions and Billing
Numerous reviews highlighted issues with misleading promotions and billing discrepancies, leading to customer frustration.
Staff Attitude
Several customers noted unprofessional behavior from staff, including rudeness and lack of assistance.
Store Experience
Customers frequently mentioned long wait times and disorganized service processes in the store.
Mixed Reviews
While some customers praised individual staff members for their helpfulness, the overall sentiment leaned heavily towards dissatisfaction.
- 2C2 ComplexOct 19, 20251.0I don't know where to start, its a fact that this business does not care at all about the time of their customers. We have been waiting for almost 1.5 hours and there's no sense of urgency, those who check you in can't help you. It's insane how they are still in business with this type of service.
- DEDarrell EastmanOct 4, 20255.0very helpful for all inqueries
- LGLena GallotSep 7, 20255.0Great customer service, Antoine was great!
- JCJohn CottonSep 3, 20255.0Great customer service The workers were very polite and had me in and out of the store within 15 minutes. Wish every Xfinity store was like this
- ASAmy ShawAug 5, 20251.0My husband and I are Xfinity Internet, Customer. We decided to move our four lines over from Verizon on our cell phones as they were having a promotion of getting up to $500 on each line. This was enticing as we owed $1600 on our phones. We worked with a Josue at the Northgate store. He promised us this amazing deal and said just wait for the vouchers to come your way. that was April 1. We receive nothing and I’ve made 5 calls to customer service and gone into the store and no one can help us. So basically we got scammed and we have no recourse as we can’t even really talk to a live person to get results. Worst Customer Service ever. Do not transfer your phone lines to them. You will get scammed. I’m still waiting to try and get this resolved if anyone has any contacts where I can actually get reimbursed For what was promised. What happened to good old-fashioned ethics?
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in San Rafael offer?
The Xfinity Store by Comcast in San Rafael offers services including cable TV, internet, home phone, home security systems, and mobile phone services.
Where is the Xfinity Store by Comcast in San Rafael located?
It is located at 172 Northgate One, San Rafael, CA 94903, United States.
What are the store hours for the Xfinity Store by Comcast in San Rafael?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Are there any special holiday hours for the Xfinity Store by Comcast in San Rafael?
Yes, on November 26, 2025, the store is open from 10:00 AM to 5:00 PM, and it is closed on November 27, 2025.
What COVID-19 safety measures are implemented at the Xfinity Store by Comcast in San Rafael?
The store maintains professional cleaning and social distancing practices. Fully vaccinated customers do not need to wear a face mask unless required by federal, state, or local mandates.
How can I contact the Xfinity Store by Comcast in San Rafael?
You can reach the store by phone at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/ca/san-rafael/172-northgate-one.html.
Which popular nearby restaurants can I visit before or after my appointment at the Xfinity Store?
Nearby restaurants include Round Table Pizza, Calgang Thai Eatery, and Sonoma Taco Shop, providing diverse dining options for your visit.
Are there any ATMs close to the Xfinity Store by Comcast in San Rafael?
Yes, you can find the Bank of America ATM and LibertyX Bitcoin ATM nearby for convenient cash access.
What nearby stores offer mobile phone accessories and services near the Xfinity Store?
Customers can also visit AT&T stores located nearby, including an AT&T mobile phone store and a retail outlet for mobile accessories.
Are there any health and wellness facilities near the Xfinity Store by Comcast in San Rafael?
Yes, nearby facilities include Club Pilates for fitness and Hand & Stone Massage and Facial Spa for massage and skin care treatments.