Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in San Mateo. Visit us today at 35 W Hillsdale Blvd, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
2.9
332 reviews
5 stars
116
4 stars
37
3 stars
18
2 stars
18
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, with staff being described as rude, unhelpful, and dismissive.
Billing Issues
Many customers reported ongoing billing problems, including being charged incorrectly and difficulties in resolving these issues.
Service Quality
Customers expressed dissatisfaction with the internet service quality, citing frequent disconnections and slow speeds.
Staff Knowledge
Several reviews mentioned a lack of product knowledge among staff, leading to misinformation and unresolved issues.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their helpfulness and professionalism.
- JDJeff DunawayNov 11, 20255.0In and out within 10 minutes to swap out a box. Eazy-pezy!
- HBHe BobNov 10, 20251.0That lady at the reception is speechless.......
- JWJudith Taksa WebbOct 29, 20255.0Chris Singh is extremely knowledgeable & gives great customer service. I give him highest praises.
- JSJay SonOct 11, 20251.0After cancelling my internet plan (which was in itself a journey), I dropped off my router as instructed, but they charged me for another 2 months. I called to explain my situation as best as I can and asked for refund but the customer service guy said it's automatically calculated by the system everything should be OK. It turned out I couldn't get my refund for the two months that I had 0 usage of their internet service. Very disappointing experience overall and I'd definitely not recommend their service to anyone.
- MRM RSep 30, 20251.0I hate writing reviews complaining. I had to though. I went in last week with my mother because the box that was sent to our home was faulty. We did get a new one. Yet, the lady that checks you in was just not it. She should consider another line of work if she cannot deal with people at all. I don't need a red carpet, but treating people rudely when checking them in is not it.
Frequently Asked Questions About Xfinity Store by Comcast
What is Xfinity Store by Comcast in San Mateo?
Xfinity Store by Comcast in San Mateo provides internet, cable TV, home phone, and home security services, combining America's largest 4G LTE network with extensive hotspot coverage.
Where is Xfinity Store by Comcast located?
It is located at 35 W Hillsdale Blvd, Suite 50, San Mateo, CA 94403, USA.
What are the Xfinity Store by Comcast San Mateo hours of operation?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. It has special holiday hours, for example, it is open 10:00 AM to 5:00 PM on November 26, 2025, and closed on November 27, 2025.
What health and safety practices does Xfinity Store by Comcast follow?
They implement professional cleaning and social distancing. Fully vaccinated customers are not required to wear masks unless mandated by federal, state, or local authorities.
Which broadband services does Xfinity offer in San Mateo?
Xfinity offers internet service, cable TV, home phone service, and home security systems in San Mateo.
How can I contact Xfinity Store by Comcast in San Mateo?
You can call their local phone number at +1 415-834-5059 or the main phone line at +1 800-934-6489.
Are there any other mobile phone stores near Xfinity Store by Comcast in San Mateo?
Yes, there are mobile phone stores nearby including AT&T and another Xfinity location. These alternatives provide options for mobile phone accessories and services in the area.
What dining options are available near Xfinity Store by Comcast at Hillsdale Blvd?
Nearby dining options include Romano's Macaroni Grill (Italian and bar and grill), The Counter San Mateo (burger restaurant), YAYOI Hillsdale (Pan Asian comfort food), and The Cheesecake Factory (American cuisine). Customers can enjoy meals before or after visiting the store.
Can I do some shopping near the Xfinity Store in San Mateo?
Yes, the area features several stores such as DSW Designer Shoe Warehouse for shoes and accessories, Sleep Number for furniture and mattresses, Barnes & Noble bookstore and coffee shop, Old Navy for clothing, and Hot Topic Hillsdale for women’s clothing.
Where can I find grocery and pet supplies near Xfinity Store by Comcast?
Trader Joe's supermarket and liquor store and PetSmart pet store and groomer are nearby, offering convenient options for grocery shopping and pet care while visiting the area.