Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceBusiness Internet ServiceCell Phone StoreComcast
At your San Jose, CA, 2394 Evergreen Pl, Xfinity Store, you can subscribe to Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. You can also make a payment or pick up and exchange equipment
Location
Xfinity Store by Comcast Branded Partner
2394 Evergreen Pl, San Jose, CA
95122, United States
Hours
Reviews
3.1
27 reviews
5 stars
14
4 stars0
3 stars0
2 stars0
1 star
13
- ANAndrea NassimbeneSep 22, 20251.0I’ve been ringing their phone for 45+ minutes with no answer. Unacceptable.
- JMJoni MooreAug 24, 20255.0Xfinity customer service is pretty crappy on the phone. I went to this store to switch providers for my mobile phone. I had to go twice only because of the customer service line having inadequate service. Both times I went to the store the young men that helped me were pleasant and courteous. They helped me without a fuss. The reason I had to go back was because Xfinity locked my phone. Julian was able to unlock my phone quickly and made sure it was working properly before I left. I recommend this store! Remember, they are not the big company. They are employees just doing their jobs to the best of their abilities. These two young men were excellent at their jobs!
- HKHyondeuk KimAug 19, 20251.0Bad customer service. The comcast agent here is rude and does not try to help.
- JTJames TranAug 13, 20251.0I'm so tired and frustrated with Xfinity's extremely poor customer service. I've been using their internet service for many years and recently chose to upgrade to the 1 Gbps/100Mbps from my Fast package. It has been three weeks but my download speed remains the same at 700 Mbps. The upload speed worsened to 6 Mbps. After several technical support calls they told me my Motorola MB8611 cannot handle the highspeed despite its specs can handle up to 2.5Gbps. B.S.! They also told me I'm on the next-gen plan which comes with a free modem so let's use that. I went into this store to pick up the modem but they told me it costs $15/month so I went home and talked to xfinity support again. They again confirmed the modem is free. I don't know what to do any more. Don't want to deal with such dysfunctional company.
- JVJohn VincentOct 28, 20241.0The sales rep gave me inaccurate information. I was told that my current data limit was 800GB and that it would cost me less if I lowered my data limit to 500GB - but if I exceeded the limit I would be charged $10/GB. She had this confused with speed - kept saying it’s always the same speed. I had 800Mb/sec transmission speed (Superfast) which can be lowered to 500Mb/sec (Fast). When she sent a text link for confirming changes, one box to check said data limit is 1.2Tb - she told me to check it anyway, that it was there just so I knew I could upgrade later! I resolved the issue with a phone call to Xfinity support.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services can I subscribe to at the Xfinity Store by Comcast Branded Partner in San Jose?
You can subscribe to Xfinity Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security services at this location.
Where is the Xfinity Store by Comcast Branded Partner located in San Jose?
It is located at 2394 Evergreen Pl, Suite 20, San Jose, CA 95122, USA.
What are the store hours for the Xfinity Store by Comcast Branded Partner?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I make a payment or pick up equipment at this Xfinity Store?
Yes, customers can make payments as well as pick up and exchange equipment at this store.
How can I contact the Xfinity Store by Comcast Branded Partner in San Jose?
You can reach the store by phone at +1 800-934-6489.
Does the Xfinity Store have an online presence where I can find more information or book services?
Yes, visit their local page at https://www.xfinity.com/local/ca/san-jose/2394-evergreen-pl.html for more details and reservations.
What popular places are near the Xfinity Store that I can visit before or after my appointment?
Nearby popular locations include California Fish Grill for dining, Starbucks for coffee, and PanIQ Escape Room San Jose for entertainment.
Are there fitness or activity centers near the Xfinity Store in San Jose?
Yes, Magnetic Pole Fit and Smash Gyms San Jose are nearby gyms offering active lifestyle and martial arts training.
Can I easily access the Xfinity Store from nearby transit or neighborhood landmarks in San Jose?
The store is conveniently located near multiple points of interest and can be easily found at 2394 Evergreen Pl, making it accessible for local residents and visitors.
Which competitors offer similar services to the Xfinity Store by Comcast Branded Partner?
Competitors include AT&T, Verizon, and RCN, which also provide internet and cable services in the area.