Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in San Jose. Visit us today at 1566 Monterey Rd, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.3
764 reviews
5 stars
306
4 stars
116
3 stars
78
2 stars
46
1 star
218
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness and unhelpfulness from staff.
Long Wait Times
Several reviews mentioned long wait times for service, leading to frustration among customers.
Mixed Experiences
While some customers praised the quick and efficient service, others had negative experiences that overshadowed the positives.
Cancellation Issues
Customers expressed difficulty in canceling services and resolving billing issues, often leading to dissatisfaction.
Promotional Misleading
Multiple reviews indicated that promotional offers were misleading, with customers feeling misled about pricing and services.
- NRNate RDec 30, 20251.0nearly impossible to cancel
- TWThomas WellworthDec 9, 20251.0This review is based upon corporate and not the individual store. I write this because if there is an issue where you ABSOLUTELY need to resolve an issue through speaking with an individual human being.... you are out of luck because it is not possible. ALL phone numbers dump you off at the same circle of recorded responses that offer no help. after going onto the store I was directed to a kiosk to make a payment for my son, in another state. I then went to the kiosk and was able to make the payment. This is a prime example of the customer getting the privilege to bear the cost savings of the company having zero telephone customer service. I vote with my money and I would never be a customer with this company in the future for this singular reason. I use TMobile and do not have this problem.
- TNThang NguyenDec 5, 20255.0Went here twice on 2 different Friday, and both times we did not have to wait long, and the customer service representatives were friendly and got the job done. It's a nice store and It's much easier than calling and having to wait a long time and then have to go through the AI. They have a nice waiting area with couch and a TV. Parking was also plentiful since it's in a strip mall.
- JMJT. MorenoNov 28, 20255.0Xfinity have some good promotions. I like you bring your own phone or buy a new phone plus wifi Internet. Customer service less then 10 min waiting good people they take their time to explain what your plan your chosen is going to be with taxes and everything so I'm glad I checked it out. I'm a happy camper. Keep it up. 😎👊🏽✌🏽
- DBDominic BallingerNov 20, 20251.0Incorrect roaming charges + no resolution from support I was charged over $800 in roaming fees even though my Global Travel Pass has been active on my account for years and has always worked on prior international trips. On a trip to the UK last week, Xfinity billed hundreds in roaming charges within hours of arrival. I contacted support multiple times — agents said the pass “wasn’t on the line” but also confirmed there was no deactivation event on my account. I tried to re-add the pass in the app but it showed errors on my line. Despite 3 days of calls/chats, the charges kept coming and my line was eventually frozen. This appears to be a system error on Xfinity’s side, and customer support was unable to resolve it. I’m now escalating formally. Hoping Xfinity improves reliability and accuracy for international roaming — customers shouldn’t be penalized for following all the rules.
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in San Jose offer?
The Xfinity Store by Comcast offers internet, cable TV, home phone service, mobile phone services, and home security systems in San Jose, CA.
What are the operating hours of the Xfinity Store by Comcast in San Jose?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM. It has adjusted hours on holidays, for example, it's open 10:00 AM to 5:00 PM on November 26, 2025, and closed on November 27, 2025.
Where is the Xfinity Store by Comcast located in San Jose?
The store is located at 1566 Monterey Rd, Unit 20, San Jose, CA 95110, United States.
What health and safety practices are in place at the Xfinity Store by Comcast?
The store practices professional cleaning and social distancing. Fully vaccinated customers generally do not need to wear face masks unless required by federal, state, or local mandates.
How can I contact the Xfinity Store by Comcast in San Jose?
You can call the local phone number at +1 415-834-5059 or the main phone line at +1 800-934-6489 for assistance.
Are there any nearby restaurants to the Xfinity Store where I can eat before or after visiting?
Yes, several restaurants are nearby including Straw Hat Pizza, Firenza Pizza, Chipotle Mexican Grill, Ono Hawaiian BBQ, The Habit Burger Grill, Jack in the Box, The Everest Momo, Mariscos los koras, and Popeyes Louisiana Kitchen.
Is there a mobile phone store near the Xfinity Store by Comcast in San Jose?
Yes, T-Mobile is a nearby mobile phone store located close to the Xfinity Store, making it easy for customers to compare mobile services or find accessories in the area.
Which automotive services are located near the Xfinity Store by Comcast?
Nearby automotive services include Flash Towing San Jose, Monterey Smog Check STAR Station, California Collision Center, Y2K Auto Body, DK Auto Repair, AMT Transmissions, World Auto Body & Repair, Arandas Auto Care, and Towing Patriots.
Does the Xfinity Store by Comcast support online access and apps?
Yes, customers can access Xfinity services online via their landing page and can download apps for Android and iOS platforms to manage their accounts and services.