Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in San Jose. Visit us today at 1566 Monterey Rd, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.3
756 reviews
5 stars
301
4 stars
116
3 stars
78
2 stars
46
1 star
215
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rude staff and unhelpful interactions.
Service Efficiency
While some customers appreciated quick service, others experienced long wait times and inefficient processes.
Promotions and Pricing
Several reviews mentioned dissatisfaction with pricing and misleading promotional offers, leading to frustration and cancellations.
Staff Attitude
There were numerous complaints about staff attitudes, with some customers feeling disrespected or ignored during their visits.
Mixed Experiences
Some customers had positive experiences with specific employees, highlighting good service and helpfulness, contrasting with the overall negative feedback.
- DBDominic Ballinger3 days ago1.0Incorrect roaming charges + no resolution from support I was charged over $800 in roaming fees even though my Global Travel Pass has been active on my account for years and has always worked on prior international trips. On a trip to the UK last week, Xfinity billed hundreds in roaming charges within hours of arrival. I contacted support multiple times — agents said the pass “wasn’t on the line” but also confirmed there was no deactivation event on my account. I tried to re-add the pass in the app but it showed errors on my line. Despite 3 days of calls/chats, the charges kept coming and my line was eventually frozen. This appears to be a system error on Xfinity’s side, and customer support was unable to resolve it. I’m now escalating formally. Hoping Xfinity improves reliability and accuracy for international roaming — customers shouldn’t be penalized for following all the rules.
- MSMurat SezginNov 15, 20251.0Terrible customer service. I hate this company at all but unfortunately they are cartel in this industry and we don’t have any other choice in our area to get this service.
- RORodriguez OsorioSep 20, 20254.0Buen servicio
- AAAdam AdamczenkoSep 15, 20251.0Go to any other internet or mobile provider other than Xfinity. The company and this store are shady. They have no problem lying just to make a sale. They’ll sell you something and promise a promo that you’ll never get. They will just keep lying to you saying you’re gonna get the promo until you finally realize you aren’t and you get to the point you file complaints against them. Then when you finally hear from corporate they will call and say sorry it’s too late for the promo or a return and that’s it. They will lie just to make a sale and zero help and support from the store and the company. They don’t care about their customers at all. Don’t fall for their lies. Go anywhere but Xfinity.
- KDKevin DiepSep 2, 20255.0can easily swap ur xfinity boxes here. got my mobile, tv & internet. bring ur own mobile is a bit complicated. they said my samsung a15 didnt work with their net work, as their imei check said its dont work. I think the imei check purposely won't allow some phone to work, even though it should. maybe so they can update phone or service? after trying an alternative imei 2 on my phone, then it works. this was an unlocked factory direct samsung phone.
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in San Jose offer?
The Xfinity Store by Comcast offers internet, cable TV, home phone service, mobile phone services, and home security systems in San Jose, CA.
What are the operating hours of the Xfinity Store by Comcast in San Jose?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM. It has adjusted hours on holidays, for example, it's open 10:00 AM to 5:00 PM on November 26, 2025, and closed on November 27, 2025.
Where is the Xfinity Store by Comcast located in San Jose?
The store is located at 1566 Monterey Rd, Unit 20, San Jose, CA 95110, United States.
What health and safety practices are in place at the Xfinity Store by Comcast?
The store practices professional cleaning and social distancing. Fully vaccinated customers generally do not need to wear face masks unless required by federal, state, or local mandates.
How can I contact the Xfinity Store by Comcast in San Jose?
You can call the local phone number at +1 415-834-5059 or the main phone line at +1 800-934-6489 for assistance.
Are there any nearby restaurants to the Xfinity Store where I can eat before or after visiting?
Yes, several restaurants are nearby including Straw Hat Pizza, Firenza Pizza, Chipotle Mexican Grill, Ono Hawaiian BBQ, The Habit Burger Grill, Jack in the Box, The Everest Momo, Mariscos los koras, and Popeyes Louisiana Kitchen.
Is there a mobile phone store near the Xfinity Store by Comcast in San Jose?
Yes, T-Mobile is a nearby mobile phone store located close to the Xfinity Store, making it easy for customers to compare mobile services or find accessories in the area.
Which automotive services are located near the Xfinity Store by Comcast?
Nearby automotive services include Flash Towing San Jose, Monterey Smog Check STAR Station, California Collision Center, Y2K Auto Body, DK Auto Repair, AMT Transmissions, World Auto Body & Repair, Arandas Auto Care, and Towing Patriots.
Does the Xfinity Store by Comcast support online access and apps?
Yes, customers can access Xfinity services online via their landing page and can download apps for Android and iOS platforms to manage their accounts and services.