Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in San Jose. Visit us today at 1600 Saratoga Ave, Ste 32, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.5
544 reviews
5 stars
247
4 stars
91
3 stars
36
2 stars
27
1 star
143
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several customers praised specific employees like Eddie Marsh and Mariana for their exceptional service, while others reported rude and unhelpful staff.
Internet Issues
Multiple reviews highlighted poor internet connectivity and issues with service reliability, leading to frustration among customers.
Long Wait Times
Customers frequently mentioned long wait times for service, especially without appointments, which negatively impacted their experience.
In-Person Experience
While some customers had positive in-store experiences, others reported confusion and inefficiency in handling their requests.
Billing Problems
Numerous complaints were made regarding billing issues, including overcharges and difficulties in canceling services.
- MRMushfeq R1 day ago5.0I've visited this location twice now, and both times the folks have been excellent. Lines can be long sometimes, but worth it to talk to someone knowledgeable and efficient.
- MRMike RouNov 11, 20255.0Comcast/Xfinity customer for well over a decade and been coming into this store for years as the customer service via their phone support can be challenging at times. Make an appointment to avoid any wait, was fortunate to get Eddie to review my internet billing as I had several discounts expiring. Eddie went above and beyond, not only did I avoid additional charges he was able to lower my bill. Fast forward a week and made an appointment for my mother in-law who has been trying to adjust their billing (TV, Internet, Mobile) via their CS call option without any success. We walked in and fortunately for us Eddie was walking a customer he just helped out so he was free to help us. Eddie reviewed her billing for all services with full due diligence and she ended up walking out with significant monthly savings, an upgraded iPhone and a free Apple Watch from a promotion as a Platinum member she had no idea about!! We could not be more grateful for the world-class service from Eddie. Thank you, Eddie and Xfinity team!!
- AAAndreiNov 5, 20251.0Poor costumer service! Guy in the front was so rude and he doesn’t know how to speak with costumer’s! He told as soon as rudely you guys have to wait 45 min but inside was just couple people, he was just trying to ignore as no reason. I told him we have just a pickup he started yelling ! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎
- ADAnindita DattaOct 31, 20251.0Worst internet connection ever. No internet connection already one day passed. Without any kind of previous notice. Cannot believe this problem facing in bay area. this impacting my remote work life. will change it as soon as possible.
- ASAbraham SolarioOct 20, 20254.0I’m not very happy with the process of switching to Xfinity mobile and it’s been difficult getting assistance both over the phone and in person until we came across Luois at the Xfinity store in Campbell. He’s been extremely helpful with monitoring my account and making the switch less stressful. 1 out of the 4 lines has his new phone and says the service is better than T-mobile. If you’re thinking about making the switch I recommend going in person to this location.
Frequently Asked Questions About Xfinity Store by Comcast
What are the operating hours of the Xfinity Store by Comcast in San Jose?
The Xfinity Store by Comcast in San Jose is open Monday through Saturday from 10:00 AM to 7:00 PM and on Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
Where is the Xfinity Store by Comcast located in San Jose?
The store is located at 1600 Saratoga Ave, Ste 32, San Jose, CA 95129, USA.
What internet services does Xfinity provide in San Jose?
Xfinity offers a range of internet services including cable internet packages, home phone service, home security systems, and mobile phone services in San Jose.
Are there any health and safety measures in place at the Xfinity Store?
Yes, the store follows professional cleaning and social distancing practices. Fully vaccinated customers are not required to wear face masks unless mandated by federal, state, or local authorities.
Can I order Xfinity services online for the San Jose area?
Yes, you can order Xfinity services online through their San Jose location landing page at https://www.xfinity.com/local/ca/san-jose/1600-saratoga-ave--ste-32.html.
What nearby shopping centers can I visit when I go to the Xfinity Store?
Westgate Center is a nearby shopping center where you can shop, eat, and explore after visiting the Xfinity Store.
Are there any fitness options near the Xfinity Store in San Jose?
Yes, gyms like Zumba With Teri S. and 49ers Fit are located nearby, ideal for a workout before or after your store visit.
What dining options are available near the Xfinity Store?
Nearby dining options include El Gran Sabor, a Mexican restaurant and diner, and La Fruta Loka, a local restaurant where you can enjoy a meal before or after your visit.
How can I get in touch with the Xfinity Store by Comcast in San Jose?
You can contact the store by phone at +1 800-934-6489 or visit their Facebook page at https://www.facebook.com/586830294771701 for more information.
What kind of products and brands does the Xfinity Store by Comcast offer?
The store offers products under the Xfinity Store by Comcast brand including internet services, cable TV, mobile phone services, home security, and more.