Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in San Francisco. Visit us today at 2300 16th Street, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.1
550 reviews
5 stars
195
4 stars
76
3 stars
55
2 stars
36
1 star
188
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported extremely poor customer service experiences, including long wait times, unhelpful staff, and difficulty reaching live representatives.
Store Efficiency
Customers frequently mentioned inefficiencies in store operations, including long wait times for simple transactions and confusion over store hours.
Staff Performance
While some staff members received praise for their helpfulness and professionalism, others were criticized for being rude or dismissive.
Service Reliability
Numerous reviews highlighted issues with service reliability, including billing problems, equipment malfunctions, and unfulfilled technician appointments.
Cleanliness and Environment
Some customers noted that the store was clean and well-organized, contributing positively to their experience.
- DDDylan DanielsNov 13, 20251.0Waited for 15 minutes for a simple modem pickup while the staff (served by Shavani) goofed around
- HGHector GuerraNov 6, 20254.0Great service and very professional employees
- EMEssa MuftahOct 17, 20251.0Xfinity’s customer service is extremely disappointing. Every time I try to get help, I’m put on hold for a long time, and when someone finally answers, they don’t seem to know how to solve the problem. I’ve called several times for the same issue, and they always say it’s fixed, but nothing ever changes.
- DUDave UppalSep 25, 20251.0Nothing good to say about this place. Walk in for the simplest thing (picking up new modem), wait for an hour. Zero efficiency. No care for customers.
- NBNoah BendoSep 23, 20255.0I was surely in for a long miserable wait according to recent reviews… what a pleasant surprised when I was immediately greeted and assisted. Picking up my wifi equipment took less than 5 minutes and the associate was friendly and helpful. I was genuinely overjoyed!
Frequently Asked Questions About Xfinity Store by Comcast
Where is the Xfinity Store by Comcast located in San Francisco?
The Xfinity Store by Comcast is located at 2300 16th Street, Suite 295, San Francisco, CA 94103.
What are the operating hours of the Xfinity Store by Comcast?
The store operates from 10:00 AM to 7:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays. Holiday hours may vary.
What services does the Xfinity Store by Comcast offer?
The store offers internet services, cable TV, home phone service, mobile phone services, and home security systems in San Francisco.
How can I contact the Xfinity Store by Comcast by phone?
You can reach the Xfinity Store by Comcast at +1 800-934-6489.
Where can I find more information about the Xfinity Store by Comcast online?
More information is available on their website at https://www.xfinity.com/local/ca/san-francisco/2300-16th-street.html and their Facebook page at https://www.facebook.com/161977333658242.
What internet packages are available at the Xfinity Store by Comcast?
Xfinity offers various internet packages tailored to your needs; visit the store or their website to explore available options in your area.
Is the Xfinity Store by Comcast currently open?
Yes, the Xfinity Store by Comcast is currently open during its listed business hours.
Which nearby places can I visit before or after my appointment at the Xfinity Store by Comcast?
You can visit nearby places like The Vitamin Shoppe for supplements, Ross Dress for Less for clothing, or enjoy a meal at Boston Market and Smashburger.
Are there nearby mobile phone stores close to the Xfinity Store by Comcast?
Yes, the AT&T Store is located nearby, offering mobile phone accessories and services, providing alternative providers for your mobile needs.
What financial services are available near the Xfinity Store by Comcast?
Chase Bank is nearby, offering banking, financial services, and ATM facilities convenient for customers visiting the Xfinity Store.