Experience unparalleled connectivity with Verizon Business. Our reliable 5G network ensures your business stays connected faster & more efficiently than ever before. Discover the latest 5G smartphones including the new iPhone 15, Google Pixel 8, & the Samsung Galaxy S23. Visit the Verizon business store in San Francisco or for an added convenience shop online. We offer in-store pickup, free 2-day shipping, express lockers, or same-day delivery options in select areas. Schedule your in-store appointment today or visit our website to learn more about our products and services, and see how our network is revolutionizing the world of connectivity at Verizon Business.
This was an incredibly frustrating experience and a clear example of how poorly Verizon handles customer service. After 17 years as a customer with six active lines, I expected better.
I ordered an iPhone 17 Pro online after Verizon advertised an easy upgrade with two-day delivery. Instead, UPS attempted one delivery, and because of Verizon’s restrictions, I couldn’t even pick it up at a UPS center. From there, everything unraveled.
I spent hours on chats and calls, was given multiple conflicting explanations, and received several “guarantees” from Verizon agents that I would still get my phone. None of them were true. In the end, a supervisor finally admitted my order had been cancelled, that I wouldn’t get the phone, and that all I could do was wait for a refund before starting over.
The only compensation for all the wasted time and broken promises? A $25 credit. That’s insulting, especially given the hassle and lost work hours this caused.
Verizon’s customer service is disorganized, unaccountable, and dismissive. After nearly two decades as a loyal customer, this experience makes me question why I stay with them at all.
AC
Alejandro Chavez
Sep 12, 2025
4.0
Everyone is always very helpful.
44
4
Jan 21, 2025
1.0
JUST HORRIBLE NEVER RECEIVED MY PROMISED E-GIFT CARD! Ordered another phone and it was lost and they NEVER said nothing! I had to call all day just to get someone…… hung up on several times because they didn’t have an answer so they just hung up and on hold for almost an hour!!! Just HORRIBLE.
Frequently Asked Questions About Verizon Business Services
How do I pay my Verizon business bill at 768 Market St?
If you are the Primary Contact or Administrator, or you have View and Pay access, you are able to make payments on up to 10 accounts at the same time when logged in to My Business Wireless.
How do I access my Verizon Business account?
My Business gives you the access you need with tools and benefits to help manage your Verizon wireless services, save money and get you back to business more quickly.
■ Shop and activate new devices online
■ Make online payments and view user details
■ Keep tabs on data usage
How many lines can you have on the Verizon business plan?
You can purchase up to 9 lines with Verizon business plan. Learn more by visiting our Devices and Plans page.
How to call Verizon business customer service?
You can contact Verizon business customer service by calling 1 (800) 837-4966.
Does Verizon have business landline phone service?
Yes, Verizon business phone service offers unlimited nationwide calling with Preferred Voice. Check availability and explore business phone plans today.
How do I pay my Verizon business bill at 768 Market St?
If you are the Primary Contact, Administrator, or have View and Pay access, you can make payments on up to 10 accounts simultaneously by logging into My Business Wireless.
How do I access my Verizon Business account online?
Use My Business to manage your Verizon wireless services, shop and activate new devices online, make payments, view user details, and monitor data usage.
How many lines can I have on the Verizon business plan?
You can purchase up to 9 lines with the Verizon business plan. More details are available on the Devices and Plans page.
What is the Verizon Business Services store address and hours?
Verizon Business Services is located at 768 Market St, San Francisco, CA 94102. It is open Monday to Saturday from 9:00 AM to 7:00 PM and Sunday from 10:00 AM to 6:00 PM.
Which brands of smartphones does Verizon Business offer at 768 Market St?
The store offers the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What services and products are available at Verizon Business Services?
Products include business cell phones, mobile hotspots, tablets, and laptops. Services include mobile plans, wireless internet plans, and voice plans.
Does Verizon Business at 768 Market St offer in-store pickup?
Yes, Verizon Business offers in-store pickup along with free 2-day shipping, express lockers, and same-day delivery options in select areas.
How can nearby Union Square/Market Street Station help customers visiting Verizon Business Services?
Customers can conveniently reach Verizon Business Services using the nearby Union Square/Market Street train station, which provides easy access to public transit.
What nearby cafes can I visit before or after shopping at Verizon Business Services?
Cafe Madeleine is a nearby cafe and custom cakes shop where you can enjoy desserts and refreshments before or after your visit.
Are there any nearby business services near Verizon Business Services at 768 Market St?
Yes, nearby business services include California Accounting Center, French American Chamber of Commerce, and Figma, which could be useful for additional business needs.