Xfinity Store by Comcast

Reviews

• CG

  Charles Geib

  5 days ago
  1.0
  Literally the slowest group of employees I have ever seen. One guy could not even get through one customer while his co-workers were going through two or three. He stopped working multiple times just to talk to the customer instead of filling out the computer stuff that was right in front of him
• PD

  Praze B DaGod

  Dec 19, 2025
  1.0
  Worst company in the world go with Fidium waited two hours on the phone to make a payment.
• SS

  Simba

  Dec 17, 2025
  1.0
  Okay so today I had to drive from an hour away to pick up my moms SIM card, she doesn’t drive or speak English, customer service let me know I can pick it up and when I show up they start telling me they can’t give me it because the main account holder wasn’t there even tho they said it was fine on the phone long as I showed that we’re all one family under the same plan Travis and Dan were very frustrating to work with because of their passive aggressive attitude and no care in the world for wasting my time, you have one job and it’s costumer service but you guys can’t even be competent enough for that, I’m switching back to t mobile I thought Xfinity would be better to deal with
• JD

  Jent DelBuono

  Dec 7, 2025
  1.0
  Well I first went in for the first deal of Internet a phone line for $20 a month and then one for free for a year. The internet was supposed to be$40 a month along with the free line and one for 20 a month by that time I stopped them from what they were doing I was going to pay over $200 and something dollars for what should have been $100 activation fee phones and to buy my internet. I stopped the transaction it got to be more expensive as every minute went by I'm very unhappy that was 5 days ago and I still haven't received any money back
• JC

  Jeannette Cheng

  Dec 6, 2025
  5.0
  I stopped by the Xfinity Store at Arden to get clarity on why my monthly bill had increased over the past few months and to address some ongoing issues with my phone connectivity. From the moment I walked in, I was greeted by Kevin, a newer representative, and my experience with him was phenomenal. Kevin demonstrated an exceptional level of patience and professionalism. He took the time to walk me through my data usage in a clear, detailed, and easy-to-understand way. His ability to communicate effectively made a complex issue feel simple. I felt truly heard, respected, and cared for throughout the entire interaction. As a business owner, I do not say this lightly: Kevin is the kind of person I would want to hire to run my company as a managing partner. His work ethic, professionalism, and commitment to delivering an outstanding customer experience are rare qualities. He not only provided a competitive and practical solution to my concerns but went above and beyond to exceed my expectations. Because of the exceptional service Kevin delivered, I will absolutely be asking for him by name the next time I need assistance or support with Xfinity. He is an invaluable team member at that store!

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