Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Sacramento. Visit us today at 3890 Truxel Road Suite 300, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
3890 Truxel Road Suite 300, Sacramento, CA
95834, United States
Hours
Reviews
3.6
983 reviews
5 stars
442
4 stars
180
3 stars
76
2 stars
65
1 star
220
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers report positive experiences with helpful staff, many others express frustration with unhelpful and rude employees.
Billing Issues
Numerous reviews highlight significant problems with billing practices, including unexpected charges and a lack of transparency regarding pricing.
Store Experience
The store environment receives mixed reviews; some customers appreciate the quick service and friendly staff, while others report long wait times and disorganization.
Technical Support
Customers frequently mention issues with internet service reliability and technical support, citing slow speeds and inadequate responses to service problems.
Overall Satisfaction
Overall, many customers express dissatisfaction with Xfinity's services, particularly regarding pricing and customer support, leading to recommendations to seek alternatives.
- CCChinouNov 6, 20251.0This company is a scam. I was moving into my new apartment and I was having issues with my internet router not connecting so I contacted their support team online for assistance. They helped me out by troubleshooting the router etc, but nothing helped. They then proceeded to say they’ll send out a service technician within 24 hours to only schedule me an appointment that was a week out… I went into Xfinity to further my knowledge, as if I was going to get charged or if theres an earlier appointment date. They told me that there was no earlier days and I wasn’t going to get charged. So I waited the week. The technician guy came into my apartment to say that the cox cable was not connected to the socket and proceeded to fix it which lead to it working. Everything was good until I saw on my bill that they charged me for sending a service technician out to my apartment. Which I contacted their support team saying they weren’t going to charge me and it was free, but they said they couldn’t do anything about it which tells me this was a big scam from the start. They lied twice to me and I’ve had enough of this nonsense so I cancel my subscription. Don’t go for Xfinity they are scammers just trying to get your money.
- RMRoman MelokhinOct 24, 20251.0My brother use xfinity almost 4 years and pay every month 120$ for 4 years almost 4k for service, his move to other state and call for customer service for cancelation xfinity service, one the operation tell him ok we can cancel service, but you have to brings back internet modem My brother ask my help for reruns modem Today 10/23/25 I brings modem to the truxel office Christopher takes modem and ask black box 4k wifi box , i call to my brother and ask about this box , my brother tell me i don't know anything about this box I don't think I have I ask questions, Christopher for how this works if we not bringing this black box to you ? His tell me you not Alex, Alex main holder guy I ask supervisor for help his name Brady His tell me we charge 130 $ fee for black box , and after this Brady tell me I don't like to talk with you, because you not Alex But Alex in the phone all this time So guys becarefully with xfinity and travel store Xfinity in Truxel store Customer service super bad I'm highly recommend no use this store and xfinity service
- TDToronto DontoOct 9, 20251.0Make me wait 30 minutes for something that only takes 5 minutes the manager sucks here as you can tell by their reviews
- VBVinni BAug 31, 20251.0The reason they offer discounts for opting paperless billing and autopay is that they can charge you more and unnecessarily. Worst billing, cheater company. I am getting my Internet disconnected.
- RPRicky PAug 15, 20255.0Had to drop off a modem. Honestly great experience, was greeted when I walked in and someone came up to help me right away. I was probably in and out within 5 minutes.
Frequently Asked Questions About Xfinity Store by Comcast
What is the address of the Xfinity Store by Comcast in Sacramento?
The Xfinity Store by Comcast is located at 3890 Truxel Road Suite 300, Sacramento, CA 95834.
What are the regular operating hours of the Xfinity Store by Comcast in Sacramento?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Are there any special hours or closures for holidays at the Xfinity Store?
On November 26, 2025, the store is open from 10:00 AM to 5:00 PM. It is closed on November 27, 2025.
What products and services does Xfinity Store by Comcast offer?
They offer a wide range of services including cable TV, internet, home phone, home security systems, mobile phone services, and business internet solutions.
Where can I find more information or shop online for Xfinity services in Sacramento?
You can visit their landing page at https://www.xfinity.com/local/ca/sacramento/3890-truxel-road-suite-300.html for more information and online services.
What health and safety measures are currently in place at the Xfinity Store?
The store follows professional cleaning and social distancing practices. Fully vaccinated customers are not required to wear masks unless mandated by federal, state, or local authorities.
What are some popular nearby dining options around the Xfinity Store by Comcast?
Nearby restaurants include Thai Spoon, Poke Fix (Hawaiian and sushi), Mimi's Cafe for breakfast and brunch, Olive Garden for Italian cuisine, and Chili's Grill & Bar.
Are there any nearby beauty and wellness salons near the Xfinity Store?
Yes, nearby beauty and wellness options include Noor Beauty Bar, Happy Day Spa, Modern Nail salon, Hair By Alisha Della, and Visage Salon LLC.
What transportation or landmarks can help locate the Xfinity Store in Sacramento?
The Xfinity Store by Comcast is situated close to Ona Apartments, a notable local landmark. The area is accessible by several local roads near 3890 Truxel Road.
Who are the main competitors of Xfinity Store by Comcast in the Sacramento area?
Main competitors include AT&T, Verizon, RCN, and T-Mobile who also provide internet, cable, and mobile phone services in the area.