Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Roseville. Visit us today at 1162 Roseville Parkway, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.6
569 reviews
5 stars
278
4 stars
78
3 stars
42
2 stars
27
1 star
144
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness and lack of assistance from staff.
Long Wait Times
Numerous reviews highlighted excessively long wait times at the store, often exceeding an hour, even with appointments.
Equipment Issues
Several customers faced problems with incorrect or incompatible equipment being provided, leading to frustration and additional trips.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, others reported negative interactions, indicating inconsistency in service quality.
Billing Problems
Customers expressed dissatisfaction with billing issues, including unexpected charges and difficulties in resolving account problems.
- WBWayne BrightNov 10, 20253.0Pretty obvious that Leah V doesn’t like her job, definitely needs a re-training on customer service. Too busy getting distracted while trying to help me
- SPSteven PalefskyNov 7, 20252.0So busy, wait time was over an hour. No one working there seemed to be in a rush.
- SQsteve quakenbushNov 1, 20251.0drove 45 miles one way to get the equipment they gave me the wrong equipment but the first time i called for help they did not tell me it was wrong after waiting a few days till the 1st i attempted to start the service but the service person said it was the wrong equipment so now another 90 mile trip to get the correct equipment maybe but who knows as the employees at xfinity do not know what equipment to give me as they did it wrong the first time and not only that but did not activate the equipment they gave me just said plug it in and it will work didnt find out it was wrong and not activated till the 1st hmmmmm why give equipment and not activate it seems like incompetence in the extreme
- CCCali CatOct 30, 20255.0Comcast/Xfinity worked with me to negate an extra fee on this month's bill. I went over my usage limit on my cellphone for 1st time ever, since my computer was in shop for repairs, which forced me to use cellphone for everything. I guess they could see that I was telling the truth b/c phone was pinging in different city and they approved a one-time "credit". I have used Xfinity/Comcast for decades and nothing like this ever happened before, so they credited this extra charge. Thank you, staff, for understanding my situation!
- NTNathan TritchOct 16, 20251.0I've been experiencing internet issues at my home since July. They have sent technicians out to my home, even replaced the wiring that comes from the street to the side of my house. They have now advised me that the nodes in my neighborhood are overloaded. Essentially they can't provide the service that I'm supposed to get that I'm paying for. I'm told that until they upgrade the equipment around my neighborhood I will continue to lose service frequently or not have speeds close to what I'm paying for. I went into the store trying to get additional assistance with this problem since the technicians they keep sending to my house can't do anything, it is a network issue. I spoke with Anthony at the store and he said he would look into my issue to see if he can get anyone to look at my problem. It's been a month and I haven't had any follow up from the store, or Xfinity. I have spent hours on the phone with support, and the Xfinity app. I've been a Xfinity customer for over 15 years and will be looking for an alternative since they can't provide adequate service any longer to my residence.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Roseville offer?
Xfinity Store by Comcast in Roseville offers internet services, cable TV, home phone service, home security systems, and mobile phone services.
Where is Xfinity Store by Comcast located in Roseville?
It is located at 1162 Roseville Parkway, Suite 100, Roseville, CA 95678.
What are the store hours for Xfinity Store by Comcast in Roseville?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Xfinity Store by Comcast follow any COVID-19 safety practices?
Yes, the store practices professional cleaning and social distancing. Fully vaccinated customers do not have to wear masks unless required by federal, state, or local mandates.
How can I contact Xfinity Store by Comcast in Roseville?
You can call their local phone at +1 415-834-5059 or the main phone at +1 800-934-6489 for any inquiries.
Can I order Xfinity services online for the Roseville area?
Yes, you can order services online at https://www.xfinity.com/locations/california/roseville.
Which competitors does Xfinity Store by Comcast in Roseville compete with?
Competitors include AT&T, Verizon, RCN, and T-Mobile.
What nearby dining options are available around Xfinity Store by Comcast?
Nearby dining options include California Pizza Kitchen at Fountains at Roseville, Yard House, India Oven, Noodles and Company, Zocalo Fountains, McCormick & Schmick's Seafood & Steaks, Mikuni Kaizen, and Mikuni Sushi Fountains.
Are there any other retail stores near Xfinity Store by Comcast in Roseville?
Yes, nearby retail stores include The Shade Store, Sleep Number, Z Gallerie The Fountains, White House Black Market, Button Up Boutique, Anthropologie, J.Crew Mercantile, Sunglass Hut, and Vera Bradley.
What nearby services can customers utilize before or after visiting Xfinity Store by Comcast?
Nearby services include Fountains Dental Excellence (dentist), TD Ameritrade (financial services), Charles Schwab (bank), Covid Clinic (medical center), Infuze Marketing (marketing agency), and several real estate agents such as NJ Realty and Javed Realty.