Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Richmond. Visit us today at 3800 Klose Way Suite J, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.4
346 reviews
5 stars
158
4 stars
38
3 stars
32
2 stars
28
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and friendliness of staff, others reported long wait times and unprofessional behavior.
Efficiency
Many customers experienced long wait times, with some stating that the store was understaffed, leading to frustration.
Professionalism
Several reviews highlighted issues with staff professionalism, including unhelpful attitudes and lack of knowledge, while others noted positive experiences with specific employees.
Service Quality
Customers expressed dissatisfaction with service quality, particularly regarding billing issues and internet reliability, with some considering switching providers.
Store Environment
The store environment received mixed reviews; some found it welcoming and efficient, while others described it as chaotic and poorly managed.
- JHJohnny Hunter5 days ago2.0Terrible service plans
- TTTaiNov 8, 20255.0I was just there tonight. Anthony was very helpful and patient. Excellent customer service! This was my second time at this location and even my first visit was a good experience. Everyone that works here is welcoming. Thank you!!!!!!
- AAAman ADOct 23, 20253.0Whenever you go its always someone there but have to wait hours to get help
- DBDeangelo BoltonOct 15, 20251.0The customer service was extremely slow. There were only two representatives, and more than six customers were waiting to be helped. The manager was standing still in one spot, not assisting anyone. This was very unprofessional. I would like to see the customer service improve.
- CGCesar GuadamuzOct 14, 20255.0Customer service was excellent. I had maybe a few minutes if wait time
Frequently Asked Questions About Xfinity Store by Comcast
What are the operating hours of the Xfinity Store by Comcast in Richmond, CA?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM. Special holiday hours apply on certain dates.
Where is the Xfinity Store by Comcast located in Richmond?
It is located at 3800 Klose Way Suite J, Richmond, CA 94806, USA.
What types of services does the Xfinity Store by Comcast in Richmond provide?
They offer internet, cable TV, home phone service, home security systems, and mobile phone services among others.
What safety measures are in place at the Xfinity Store by Comcast due to health concerns?
The store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear face masks unless mandated by federal, state, or local authorities.
Where can I find more information or order services online from Xfinity in Richmond?
You can visit their website at https://www.xfinity.com/local/ca/richmond/3800-klose-way-suite-j.html or order services at https://www.xfinity.com/locations/california/richmond.
Which mobile and internet network does Xfinity Mobile use in Richmond?
Xfinity Mobile combines America's largest, most reliable 4G LTE network with the most hotspots nationwide.
What nearby places can I visit before or after shopping at the Xfinity Store by Comcast in Richmond?
Nearby, you can visit British Swim School at City Sports Club for swimming lessons, enjoy meals at Me-n-Ed's pizza restaurant, or shop at Ross Dress for Less for clothing and department store items.
Are there convenient dining options close to the Xfinity Store in Richmond?
Yes, nearby dining options include Taqueria Maria for Mexican cuisine, Subway for sandwiches, McDonald's for fast food, and Me-n-Ed's for pizza and Italian dishes.
What retail stores or services are in the vicinity of the Xfinity Store for additional shopping needs?
You can find GameStop for video games and toys, 99 Cents Only Stores for discounts, Dollar Tree for arts and crafts, and Mattress Firm for furniture nearby.
How can public transit or nearby services help customers visit the Xfinity Store in Richmond?
While specific transit stations are not listed, nearby services like Western Union and Travis Credit Union provide financial services, while Hilltop Plaza offers a shopping center destination for combined visits.