Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Oakland. Visit us today at 3070 East 9th St, CA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.5
629 reviews
5 stars
274
4 stars
96
3 stars
80
2 stars
37
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being friendly and helpful, while others were criticized for being rude and unprofessional.
Technical Support
Customers reported significant issues with technical support, including unresolved problems and lack of assistance.
Billing Issues
Multiple complaints about billing errors and unexpected charges, leading to dissatisfaction among customers.
Store Experience
Some customers had positive experiences with quick service and knowledgeable staff, while others faced long wait times and poor service.
Product Availability
Concerns about the availability of products and compatibility issues with equipment.
- MJMuhammad JavadovOct 29, 20251.0Scammers. Adding additional unwanted services without even asking. I have to pay extra for some additional tv service while I been mentioned that I only need a wifi .
- FRFabiola RodneyOct 17, 20255.0I have been having phone issues for 3days. Phone technical support was not helpful at all. I went into this store and everyone was so friendly. Lorenel was so helpful and patient. He thought outside the box to get my issue fix. He also educated me on the device. I left the store super happy. Lorenel is definitely a great tech support agent if not of the best
- RWRobert WrightOct 16, 20251.0I’ve been trying to get a technician to my house to remove the damaged comcast wires. It has been 6 months of weekly calls and cancelled service tickets. Similar situation with ATT was resolved the next day. Comcast is the worst.
- GAGrant AungSep 23, 20251.0Brian jr, the assistant manager was a menace and provided a completely unacceptable experience. We came in the store to seek assistance with a transfer PIN number that wasn’t working. He started blaming us for it not working and then when I grew angry that he was blaming us rather than trying to help us, he orders his associate Malcom, who was lovely by the way, to stop helping us and ordered security to kick us out of the shop. All I know is that I cannot recommend anyone purchase’s Xfinity’s services while Brian jr is still employed here. I would rather spend 10,000 at another provider than deal with Brian Jr.
- CSCharlotte SwiftAug 29, 20255.0I have tried since April 17th to get help from the mobile site, I talked on the phone, I was told a replacement box would be sent, a gut called and said he would be bringing an exchange box…ZORO results! I went into the store and was given a very friendly greeting byGiovanni Scallay-Downs and another nice young man. Giovanni quickly solved my problem by getting a replacement Bo’s, giving me thorough instructions, and a phone number to call if needed. He knows his job. It was a very nice transaction with a nice customer service person. Yay tral people!
Frequently Asked Questions About Xfinity Store by Comcast
What types of services does Xfinity Store by Comcast offer in Oakland?
Xfinity Store by Comcast offers internet services, cable TV, home phone service, home security systems, mobile phone services, and business internet solutions in Oakland.
What are the store hours for Xfinity Store by Comcast in Oakland?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. Holiday hours may vary.
Where is the Xfinity Store by Comcast located in Oakland?
Xfinity Store by Comcast is located at 3070 East 9th St, Oakland, CA 94601.
How can I contact Xfinity Store by Comcast in Oakland?
You can reach Xfinity Store by Comcast by calling +1 800-934-6489.
Does Xfinity Store by Comcast have any COVID-19 safety measures in place?
Yes, they have professional cleaning and social distancing practices. Fully vaccinated customers are not required to wear a face mask unless mandated otherwise.
What online resources are available for Xfinity Store by Comcast?
You can visit their store page at https://www.xfinity.com/local/ca/oakland/3070-east-9th-st.html and their YouTube channel at https://www.youtube.com/user/xfinity.
Which brand does the Oakland Xfinity Store represent?
The store represents the brand Xfinity Store by Comcast.
What nearby places can I visit when I come to Xfinity Store by Comcast in Oakland?
Nearby places include Walmart for shopping, FedEx Office Print & Ship Center for printing and shipping needs, and Fruitvale Station - GameStop for video games and entertainment.
Are there any nearby mobile phone stores to the Xfinity Store by Comcast in Oakland?
Yes, nearby mobile phone stores include RadioShack and Verizon, which can be convenient for comparing mobile service options.
What nearby dining options are close to the Xfinity Store by Comcast?
Nearby dining options include Popeyes® Louisiana Kitchen, Habit Burger & Grill, The Habit Burger Grill, 7 Stars Donut Chinese Fast Food, Donut Star, and Starbucks for coffee and snacks.